Have bought many things here highly recommend them great people friendly like I said we've bought…read morebeds. We've got furniture anytime we need anything. We go through We've bought a bed for RV easy to work with great delivery or you can pick up highly highly recommend. The couches have lasted great we love our ottoman from there bought a beautiful leather chair that we just love high-quality furniture beds are so comfortable.

Buyer beware, all sales are final. No exchanges, refunds or store credits. Charges $75 to deliver a…read moremattress in a box which they don't tell you it will be in a box less then 10 miles from the store. Very disappointed I'm out over $700.00 on a mattress that is causing back pain. Again was never told the mattress was compressed and in a box. Was not told all sales are final until the paperwork was presented at which time I should have walked away. Mattresses should only be purchased with a company who offer resolution for a bad fit.

I am so glad I went into the Sleep Shop to purchase my new mattress…read more I had made the mistake of buying my last mattress from an on-line website and it was the worst move I ever made. First I like a soft mattress that I sink into, so I went with their softest mattress which was rated a firmness of 4.5 out of 10. This proved to be too soft and caused back and leg pain. I contacted them and they sent me the next firmness level, our "Most Popular Model" 6.5 out of 10. Wow! Way too hard! I contacted them and said I would stick to the 4.5 model because I could bulk it up with several comforters. They informed me that I was out of the region for them to come and pick up my mattress! Thanks! Now I have another mattress to get rid of myself! So after months of this I knew I had to get something new, and mattress are NOT cheap, but I was at wits end. I went into the Sleep Shop and worked with Adam. He is great, he's a pro and this is his business! He understands what my needs were and showed me several different mattress that fit my needs. I can say that this mattress has exceeded my expectations and I will return when its time to purchase another mattress!

The owner was great, was very patient with us as I was helping a 90 year old gentleman search for…read morean electric bed. He allowed us to try two or three and answered all of our questions, made the purchase transaction, smooth, and delivery was great.

This is the best place to buy your mattresses bar none! They…read morewill do whatever it takes to get you that good night sleep you've been dreaming of! Mike was so knowledgeable, Patient and Truly cared about helping us get a mattress that was the right fit. He asked us questions we never even thought of in picking out a bed for our special needs. The most impressive thing was he was bound and determined to get us the best price possible! What a guy, What a mattress and what a great company! They guarantee satisfaction or will work with you until you can achieve it! I recommend mattress firm to anyone looking for an amazing mattress with unbelievably low prices! If you're up in Auburn go see Mike and the rest of the staff. They will make you feel like you're a member of the family!

Needed a new mattress as we have purchased from them over the years. Walked in and was greeted by…read morethe most friendliest gentleman named James. James was so helpful and knowledgeable and a great sense of hummer, he made the purchase an enjoyable experience with no pressure. We love are new bed. Thanks James!

Always great service Always great quality…read more Always great to know we are not being poisoned while we sleep or rest 1/3rd of the time we spend on earth! I'm really picky about the feeling of my sheets and clothing and everything has to be really smooth so hoping the sheets break down a little.

Buyer Beware: Our experience with OMI/Lifekind revealed several serious issues with product…read moreaccuracy, customer service, and post-dispute conduct that customers deserve to be aware of. For a mattress costing over $5,000, this level of inconsistency and service is unacceptable. We purchased the Lago Nouveau Certified Organic Mattress from OMI/Lifekind on July 29th. The mattress delivered to our home did not match the product advertised on their website. The law tag, stitched branding, material percentages, and certification labels were all inconsistent with the specifications listed for the Lago Nouveau. The mattress cover we received said "OrganicPedic Earth" instead of "OrganicPedic by OMI," and the tag listed only 85% organic latex foam, which did not match the higher organic content promoted online. We inspected the mattress immediately upon delivery. Due to the discrepancies and our medical sensitivities, we did not use it beyond a brief test. The mattress remained unused while we attempted to resolve the matter. The mattress was also undersized. It was advertised as a 10.5-inch profile, but the product delivered measured roughly 8.5 inches in height and approximately one inch short in length. When we contacted the company for assistance, customer service advised us to "stand on the corners of the mattress" to stretch it out. This instruction was unprofessional and an unsatisfactory solution for a premium organic mattress. Multiple attempts to resolve the issue directly with the company went unanswered. Phone calls did not connect to a representative, and email responses were significantly delayed. It wasn't until we filed a dispute with our bank that any meaningful progress occurred. After reviewing the evidence, USAA determined the product was misrepresented and issued a permanent refund on November 11th (Veterans Day). Although the refund was final and the chargeback was closed, OMI/Lifekind contacted us and threatened to send our account to collections unless we arranged a return within 10 days. They later hired a third-party disposal service (LoadUp) to pick up the mattress. The crew confirmed they were instructed to discard the mattress as bulk waste, not recover it for inspection or reuse, directly contradicting the company's public claims about sustainability and responsible manufacturing. This review is being shared to help other consumers, especially veterans and medically sensitive individuals, make an informed decision before purchasing from this company. We received a product that did not match the advertised specifications, encountered poor communication, and experienced concerning follow-up conduct even after our bank resolved the case. All glory to God for bringing this matter to a resolution.

excellent service and fairness of cost. thoughtful family…read moreowned and non pressure shopping. I bought one!!!

Because of Covid-19 we really researched the Murphy Cabinet bed we wanted. So we knew what we…read morewanted and also how much we were willing to pay. Another local bed store sells the same brand we were looking for but was on the high side. Then we called the Sleep Shop. They had the brand we wanted AND at right price. We concluded the purchase of our cabinet bed all by phone. We paid by credit card and were told by Devon we'd get a receipt from one of the delivery guys. Which we did. Personable SERVICE ended then! On the day of delivery (mid morning) we decided to call The Sleep Shop to see if we could get a time frame for delivery since we were not given one. I also asked if the cabinet bed needed to be put together or would it be fully assembled before delivery? Devon not only didn't know these bits of necessary information but conveyed to me in a 'very annoyed' tone of voice that he either didn't care or was too busy to check. The two delivery guys did call us 1/2 hour ahead of arrival..BUT had to be reminded by my husband to please 'mask up' but otherwise they were very nice. The Cabinet bed is perfectly beautiful! But we would not recommend The Sleep Shop because of 'after service' attitude. Sometimes it's better to pay more for BETTER service! (3 stars for the Cabinet bed NOT the service)

They hooked up my whole home, rooms and all. Good business through and through. If you need to…read morefurnish your home, this is the place to go.

this is the yuba city store - please help us spread the word for your loved ones & friends…read more i cannot imagine one of our elderly people having to go through this - the reviews are horrible - no where in the store do they say no refunds no exchange except on the bottom of their receipt. manny is a crook what our attorney says is he did the old switcheroo, which means he advertised one thing they bought, he delivered something totally different which on the reviews he's done that to countless people. then gives you the runaround, because we called him out on it he got mad and said you're stuck with the product now . it was not even what she ordered. on some of the reviews when they demanded after months a refund he charge them 30% for a restocking fee even though he delivered the wrong thing or they had waited months and didn't receive their product. we will be filing a civil suit and reporting them to the better bureau but this could be a couple of months and they are going to have a baby in a couple months. so our option was either put the bed together because she's already gotten rid of her other bed. when we opened the bed up, there was a crack in the frame, we went to screw the bed legs together and they were stripped, so we then had to supper glue it, then opened the box spring the plastic part is broken and already had a rip. this is such horrible business and i would hate for anybody else to have this horrible experience!! so i'm calling on my facebook community to please share far and wide as this is not the type of businesses we want in our community, and the reason why james and i only shop at don's furniture or evans because they give excellent customer service they would've never done this to people. my husband went into the store with my soon to be daughter-in-law with the bed manny refused to do a refund or do an exchange my husband said i am offering you an olive branch to make this right or i will be picking in your store and going on social media and he declined to make it right, which we video. from my soon to be daughter-in-law below absolutely do not do business with with company, manny is the owner/manager and is a crook. this is the bed frame i ordered vs what i got. i paid 900$ cash for this on the 21st, was told it would be here friday, well an hour after i ordered it he called and said they didnt have it in stock so i said okay ill just come get my money back and he told me id have to dome the next day at 12:30 for a refund and then 2 hours later he called and said they had it ordered and would be here friday one second they have it then they don't then they do, whaaaat??) so come friday we have nothing, i called him asking what was up and he said it would be here the next day between 11 and 4. well 4 runs around and no one is here, i called and then he said 30 mins it will be here, it showed up but the wrong bed frame (as pictured ) so i called him and i texted him the photo of what i got and he said "oh yea thats not the right one, i will be back in 30 minutes with the correct order" okay well its been 3 hours since and he refuses to answer my called so i go in, hes not there so the worker called him and he answered and said he will come pick up the wrong order on sunday and give me my money back. sunday is here and he told me over the phone he was no longer picking up the wrong delivery that basically i got what i got. so then i went in person for the 3rd time and he pretend not to know who i was or what i was there for so i proceeded to explain everything he already knows and he told me i got what i got and thats final!!!! what the actual heck i cannot believe this store is even in business. i repeat do not waist your time or money with these people. please share

Awesome experience at a family owned business!…read more Service and experience you will not find on Amazon or Walmart. my family and I were greeted immediately when we walked in, and the environment was warm, welcoming, and family friendly. Karen gave us plenty of options and took the time to explain each one. She never rushed us, and she made sure we understood the differences before we decided. Mattress Factory Furniture Outlet offers repurposed and budget friendly mattresses, which is something you don't see often. We purchased a beautiful repurposed mattress and paid around $140 including taxes. The value is incredible. Not only are there eco friendly options, but there is a real variety to choose from, so you can find something that fits your needs and your budget. The staff even helped me load the mattress into my vehicle, which was a great finishing touch. I highly recommend this business. We need more businesses like this one that truly care about the customer and the customer experience. I'll definitely be back!

Old mattress lived it's useful life. Looked for options nearby and found Mattress Factory and…read moreFurniture. Ken was a great help. We didn't feel pressure to buy. He gave us the options and then left us with space and time to consider everything he'd shared. Ended up purchasing a new mattress. Left feeling appreciative of the guidance provided, and looking forward to our new mattress arriving. Will go here next time we need another mattress. Highly recommend.

Came in looking for a couch and staff was very helpful in helping us pick out the couch we wanted…read moreCouch was delivered the same day and setup went smoothly Would recommend buying from here Couch is awesome

I had just moved from a home into an apartment. I was pretty stressed out. I looked around at all…read morethe furniture stores for a good queen set and I also needed a couch. I would go to multiple furniture stores, and I would not see any bed sets that I liked. The wood just wasn't right. I found this location on Yelp and I decided to go check it out . I am so glad I did at first when I walked in it just looked a little small like maybe they don't have a lot of furniture, but I got the pleasure to meet with Daniel he guided me and said that they have multiple bedroom sets. So what he did he showed me a lot of books filled with all the furniture that they have. I had a seat and I looked at all the books. There were so many of them that I actually liked. I had difficulty picking one. They were all very beautiful bedroom sets and exactly what I was looking for according to the color . I ended up picking a bedroom set . The delivery was very quick and very sufficient. The guys built everything for me in a good timely matter. They picked up all their trash. Everything went great. I am in love with my bedroom set. I was still in the hunt for a couch and I found one that I really liked and I sent a picture to Daniel and I asked him if they carry this one and he said they do so I ordered it. I went back inside and ordered it. My couch got delivered with in the next day. They set it up for me same experience and I got the couch that I really wanted. Overall, if you're looking for any furniture, I definitely recommend this store. They have so many books you could look at they have so many furniture there anything you would want. Daniel was a pleasure to work with and he was very helpful and he listened to all my needs. I am very satisfied with the furniture. I got here. I would definitely be back here again.

They where the best!! We had a dire reason to find bedding n a frame for our 102 y/o Uncle during…read morethe Covid crisis and they saved the day. Great service, quality, product availability and great pricing. We will definitely be back. Also they can do custom mattresses which is a great bonus..

Delta bedding has been so helpful for my family with two recent purchases. The last (a full size…read morebed for my toddler) was complete in 10 minutes once Jack showed us some close out mattresses for a steal of a deal and great quality. Thank you for the wonderful service, great selection and family feel.