I have been a member just over a year. The staff at Elite RX are amazing, knowledgeable, caring…read more The care I have received is above standards. Billy and his team are true experts. I recommend everyone to visit them and have a consultation. Absolutely the best in Pensacola. I haven't felt this good in years.

From the owner: In January of 2022, Billy and Jamie Kimbrell opened EliteRx, a family medicine clinic that provides…read morepatient-centered health care, education, and fitness resources with the goal of tailoring individualized health plans that fit each patient’s unique medical, lifestyle, and budgetary needs as to maximize feasibility and compliance. EliteRx is truly one-of-a-kind, with a full weightlifting/fitness area inside the clinic. With an additional degree in exercise science, Billy optimizes his clinical weight loss, wellness, and concierge bioidentical hormone replacement treatment plans by incorporating one-on-one training and dietary coaching in addition to conducting ongoing clinical assessments and in-depth monitoring of lab work. Additional services available include supplement education, peptide therapy, personal training, B12 injections, NAD+ therapy, etc. Their goal at EliteRx is to optimize your overall health so you can live your 'Elite' life.

I was 1 minutes late and lady canceled my appointment while I was waiting her to talk on the phone…read more Don't waste your time on these doctor

My son, my husband, and I have been patients here for years and we love this practice. I came here…read moreafter several nurses I work with recommended Dr. Freitas. He's thourough, personable, and geniuinely listens to the concerns of his patients. I've had nothing but great experiences with the office staff as well. If you are looking for a long-term family physican who isn't just going to throw pills at you to get you out of the office then try them out! They always have quick availability and are able to send your prescriptions electronically. I was really suprised at some of the recent bad reviews(which sound a little fishy, and strangely similar), but from my 10 years of experience in healthcare I can totally understand the occasional irrate, disgruntled patient who doesnt get their way and decides to bash a provider. This isn't the practice to go to if you are looking for a "candy doctor" but it IS a place where you'll find quality healthcare.

We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

I recently saw NP Stephanie Bello. I have never posted a complaint about any provider. But if you…read morechoose to see her please do so with caution. Please do differently than i did switch at the first red flag. And take notes bc when you call to address them she will deny everything .i had no conflict of interest with kiher . I believed her when she stated she cared. I am not sure saying don't go het just do so being prepared to notes and recap the visit and make sure correct notes are put in you chart.

front service worker rude and unhelpful, also they was told they don't take new patientsread more

The front desk staff and office manager are very unprofessional. I called and was talked to very…read moredisrespectfully, was told I had a $25 debt that insurance didn't cover and needed to pay it or they would not call my prescription in. I tried explaining that I had two insurances during that time and shouldn't have a copay due/never have. They refused to even listen to me or give me a chance to speak. Advised them that it was not about the $25 it was just about the fact that insurance should have paid it and that I would call and straighten it out with insurance. The office manager continuously yelled at me over the phone and would not let me even speak. I went to the office to try and pay my $25 bill and was told to have a seat and they immediately alerted the office manager that I was there and she came out of the back screaming at me (in front of patients) telling me to leave because I asked to speak with Dr. Flurry regarding their complete and utter disrespect. They refused to tell him I wanted to talk to him and threatened to call the cops and said I was trespassing. I asked if they would at least let me pay my bill and then I would gladly leave, and I was told to "mail a check in". The office manager had the secretary call the cops on me and she described to the officer what I was wearing and what I looked like. She also made it seem like I was threatening her and/or patients and ushered all of the patients in the waiting room to the back of the building, as if I wasn't sitting in a chair because they told me to "have a seat". The office manager threw some choice words out and they were given back to her. As I was walking away and leaving like they asked, I was told "At least I make more money than you" by the office manager, I assume because I was wearing scrubs. I stated that I was a nurse and didn't work in an office, and I did not care what she made. Not sure why that was relevant? Maybe to make herself feel better. The lack of accountability that Dr. Flurry holds his staff to is disgusting, and I hope I can save any one else from having to deal with this disaster of a place. The office manager also submitted an "anonymous" complaint to my PLACE OF WORK telling them that I acted disrespectful in my uniform and said she is shocked that my employer would have this type of nurse working for their company. She also used my patient information to make this complaint. Update: I called my secondary insurance and they never even billed them- which is why I "owed" the $25 that my secondary insurance should/would have paid. I also got a letter in the mail stating that they sold my $25 "debt" to a debt collector. This place is a joke. They are the reason they did not get paid, but they do not make mistakes, or so they seem to think.

Worst physicians practice I have ever been in. I moved here out of state. Sedra Hawthorne is in net…read morework with my insurance .. Only reason i picked this office. Dr Sedra Hawthorne , as I was telling her my concerns and symptoms , no eye contact , texting on her phone. I stopped talking, and she looked at me and said what, I said it looks like you are busy. She said she was multitasking. Perhaps if she wasn't multitasking weeks ago I wouldn't be having kidney stones and UTIs currently now, that I had to explain the office to do their job to send clinical notes to my insurance so they can authorize my stay CT. They had their X ray tech to relay messages that should be coming from MA Georgie ... Dr Hawthorne displays horrible bedside manner, evidently the two rounds of antibiotics prescribed did not work.. But she can multitask great!!! Hopefully they will give me a call soon to see if I have Kidney stones or not and make a plan for me. If you have other PCP in network with your insurance , please call them instead of wasting your money time here. Horrible office staff and doctors. X ray technician is amazing and has great knowledge.

The staff are morons and cant even figure out how to bill the patient!…read more One single office visit that has no labs, x-rays, stitches, etc... costs $725!!! And that is with insurance. If you have no insurance, its only $99... They cant explain it or even work with the patient to resolve the problem. If you want a collections agency to come after you for something so simple and have insurance for... then PLEASE choose this business.

If I could give 0 stars I would. It is impossible to get an appointment. Their doctors are retiring…read moreor moving away and they don't replace them. Even if you need help right away you can't get an appointment for 30 days or more. When asked what you should do they tell you to keep going to urgent care. They make it obvious that they put profits before patient care. What a disgrace!

I can say nothing but good about this group. The office staff was courteous and helpful and the…read moredoctors and nurses were wonderful!!

excellent general/ family practice doctor!!! I've been seeing him for a little over 5 years and…read morehave not one single complaint. Talks to you like a real person, puts things into easy to understand perspective, and has a sincere sense of caring.