had a very upsetting experience at this clinic. During my visit, I became frustrated and raised my…read morevoice because I felt I was being treated unfairly. However, I did not believe I made any threats. Despite this, the police were called, leaving me feeling humiliated and distressed. I also have video evidence relating to this incident. I challenge the clinic, including Dr. Chan, who was scheduled to attend to me, to preserve and produce any CCTV footage so the events can be reviewed in full. As someone living with medical conditions, I left feeling that I was not treated with dignity or compassion. I believe I experienced discrimination, and I intend to pursue the appropriate avenues to have this matter reviewed. This experience has completely eroded my trust in this clinic. I was also reminded of a previous incident involving my younger brother, who has a physical disability, where our family felt he was not treated appropriately. Based on these experiences, we will be seeking care elsewhere. What was requested was my OHIP card and I presented a copy on my phone as that is what I have always presented even on the first day I registered at this clinic. It is also what I use at ER and all walk in clinics and have never had issues.

Fast food medicine, they just want you in and out under 10 minutes. I wish the local McDonalds was…read moreas quick. I've had better quality care in a third world country ,

We were planning a trip to Belize and contacted Passport Health after trying to deal with our busy…read moredoctor's office. Our nurse, Melissa, was very professional, informative and well-prepared with information on health threats for our trip. After reviewing all the options, we all had the vaccinations and were on our way. One stop shopping. Now we have piece of mind for our trip and can focus on enjoying ourselves. We'll be back next time.

I love this clinic!…read more Small clinic with super energetic and friendly staff. This has always been my experience, and I've been here several times. It's hours of operation are Monday-Friday 8:15 am-12 noon, 1 pm-3:45 pm. It's best to go during the morning. They are closed from 12 noon to 1 pm so I suggest if you're coming in the afternoon, line up around 12:45 pm to be assured you'll see a doctor by 3:45 pm. It does get fairly busy. They have doctors available for appointments, just give the clinic a call and they will be happy to serve you. Make sure that if it's your first time to come, bring a valid health card and two pieces of ID! There is no t.v in the waiting area, so I suggest to bring something to entertain yourself. The selection of magazines are limited. I live downtown, and this clinic is my go to spot! If you live in the area, you should come here!

Surely it's not the perfect clinic. BUT the secretary is superb. She's kind and does follow-ups…read more The area (upstairs and downstairs) is clean. The doctors are humane. Compassionate. Understanding. They do the best they can with what they have. What is most important is: they all take the time to hear me out.

I have been to Appletree many times at different locations and staff are the unhappiest, no sense…read moreof humor employees because they only make the minimum salary. I did co-op at one of Appletrees and I worked with people that are going to school to be a nurse and some of them have no knowledge at all, but all of them are so unhappy to work there, they do lots of work and they are janitors at the clinic. The management don't know who they are hiring, they just randomly hire people that they like, the faces change all the time, they are either professional people that are only using Appletree until they are done their school or they just don't have customer service or Medical experience. I only go there if my family doctor is not available, I do try to stay away from that place if I can, until they change the way they manage Appletree, from Human resources to Managers.