Both doctor and nurse took my concerns about my acne and hair loss very seriously. They said they would do bloodwork and they prescribed me with medication right away. They even gave me samples to take home for skin care. I genuinely had an amazing experience from doctor Rodger and his assistant Maray. I felt so taken care of and I already recommend both my sisters to West Dermatology read more

I have been going here for over a year now. Dr Bellamy is so kind, gentle and never in a hurry. I have never waited more than 15 minutes.

This is the WORST dermatology clinic, EVER!!! My husband was treated here for what they said was a "pre-cancerous" condition. They screwed around with it, (for 3 Years!!!!), saying it was something that a cream would take care of. THEN, we INSISTED on a PUNCH biopsy. Why would WE have to insist on a particular type of biopsy? Their previous biopsy was a "scrape" biopsy and it missed it. Results from the punch biopsy showed SQUAMOUS CELL CANCER. THREE YEARS OF THEM MESSING AROUND! This place is a joke. Go somewhere else If you value your life read more

Made an appointment on line like their phone message suggests. Several days before my appt they call to reschedule claiming they don't take appt during that time (yet the online let me do it) Arrived the day of my appointment. Waited in lobby for 50 minutes. No apology for the delay. Finally got called in, waited another 10 mins. Dr finally comes in, no apology for running late. Looks at the spot on my face, says it's nothing, done and done. Less than 3 minutes. Bill comes in the mail...$241 I suggest they reduce it because of waiting an hour and 3 mins of seeing me. They said NO. Will never go there again. read more

I have had several appointments. each time we have waited over an hour past scheduled apt, the doctor, "Sharon," was rushed and brisk and very unfriendly. read more

The first time I went here I had a good experience--the exam was thorough and the doctor, nurse, and receptionist pleasant and informative. The second time I went here for my appointment it was markedly different--the consultation time was rushed, I did not get adequate explanation regarding procedures, and my questions were answered with glib evasiveness and my concerns treated dismissively.The doctor really needs to work on proceeding at a less breakneck pace in order to allow enough time to explain procedures and options to patients and to give due consideration to their questions and concerns. read more

Originally I gave this one star because my first visit was terrible In terms of over booking 7 people for the exact time slot. I never waited that long before to be seen by a dr w an appointment. I'm happy to say that was only a one time experience. Every other time I usually check in and am seen within 10min of my appointment time. I forget my drs name but she's very nice and informative. She removed a few moles & she left behind some of it so I think for that reason I didn't give 5 stars. Also I had some keloid scars and she gave me keloid injections, there was too much injected and left a good indentation so that sucks. I won't be getting keloid injections anymore for that reasons but other than those two things she has been very kind and helpful and my skin is much clearer. read more

I visited a dermatologist here about two and a half years ago due to a parasite on my scalp. The doctor did not even examine me for more than a few seconds, and based on whatever bias she has about people claiming to have parasitic infections, she dismissed and ridiculed me, told me that it was anxiety, or that the video I tried to show her was simply reflections. For another two years I suffered with these parasites, and got really good footage, videos, which I would attach if the system would allow it, that show clear, undeniable movement. I have numerous videos of something moving in my hair, of my hair moving by itself, of something burrowing in and out of my scalp. My current doctor diagnosed my condition based on the videos. I tried to attach photos, but the system wouldn't let me, maybe because they are too grotesque. However, I did post a copy of my doctor's initial report of my condition. After this visit, I had four or five subsequent visits for my condition. I have a parasite and the doctor at West Dermatology told me to relax, calm down. read more

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I like my doctor here but the front desk workers are horrible. They messed up my medication, sent it to the wrong pharmacy. I called them to correct it, the girl who answered it gave me such an attitude and yet haven't even corrected it. read more

Arrived on time for appointment, completed documents on time and was told to take a seat. Waited an 50 minutes before being placed in a room. Wonder how the billing is done. Something to look into. read more

West Dermatology - Redlands - Pt. Roomed. - Dermatologists Near Me - Redlands, California

Got a referral for my daughter to go here. Derm office says they don't have the auth. Tell them I'm currently starting at the auth, receptionist talks over me. Ask if they want Ref#, receptionist just keeps talking over me. Call main Dr again to get them to re-auth, they do. Call derm office again to see if they got it this time. They got it but they can't book apt at appropriate office... If they are this incompetent in setting up an appointment, I can't imagine how inept they would be in person. Will not be going here, ever! read more

I called and made an appt, went over Insurance, they told me my Insurance was good there, and then waited the 2 months for my appt date. I drive an hour away for my appt, to be told they didn't take my insurance, even though they didn't call it. what institution does not take a PPO insurance... complete waste of time and rude! read more

Rude personnel. Didn't get to schedule appointment . She wouldn't explain why they called me but I was interested in maybe making an appointment. But after her rude attitude never. read more

Front office staff is super friendly and helpful, the doctor that saw twice in person and once via zoom call not so much all he did was brush me off and ignore me every time! Never going back here and I don't recommend!!! read more

I really like the office, Staff is friendly and professional. I'm getting my derm issues taken care of finally since my PCP never wanted to do anything about it and there is no longer a Derm clinic at my PCP facility. However, I've been there 3 times now...The first time I waiting about 30 minutes and had to leave to to the roof leaking (obviously no fault of theirs). Rescheduled after the holidays only to wait an hour and 1/2 to be seen, and the appointment lasted less than 10 min. Just saw them for the 3rd time and waited yet another hour to be seen. (Again appt was about 10 min) I don't mind waiting some, but an hour or more seems excessive! They need to not overbook their appts. read more

I was shocked when I read some of these reviews. My two experiences at West Dermatology were fantastic. The front desk staff was friendly. The waiting room and patient rooms were clean. Getting an appointment and scheduling a follow up appointment was easy. The doctor was friendly and took care of all my needs. I would highly recommend West Dermatology. read more

I should have read the reviews first. It's funny how they slap you with the bill and there is more fees on there then they told you over the phone. Then when you ask them about they act like it's normal to not explain fees or charges over the phone. They quoted $100 over the phone for skin tags removal cause my insurance didn't cover it. I'm then when I went to pay they say it's $175. They said "oh we charge for the office visit. We don't add that in the quote" I just don't think understand how this is good business practice. Especially when I called for pricing. The look on their face was like they don't see a problem with it either. Why can't they just be transparent instead of sneaking extra money on it. That's why I called for pricing in advanced so I can be prepared read more

This location really reached the lowest bar on medical service quality. In short, confusing chain of commands that are ineffective and inefficient in problem solving. I had a billing issue where my insurance referral was not properly applied. Assuming this is just a simple oversight, I went and reached out to the office and got confirmation that "nothing to worry, we will take care of it". Little did I know that in the following 6 month, such small billing issue became a frustrating bill collection harassment despite the fact that I contacted them more than 3 times with various parties to resolve this. Now the issue is elevated to the supervisor, and they gave me another promise that my bill will go away in 30 days. If this was my first contact, I would feel very assured and happy. However, after what I've been through, I just got a unsettling feeling. Save your time and find a more professional place. read more

I never leave negative reviews for places. But the astounding amount of incompetence this office displayed from beginning to end, I am still in disbelief: - even before my visit, they emailed and texted excessively asking for confirmations, check-ins, etc. I probably received over 10 needless messages - they randomly changed my appointment time, without telling me, and without being able to explain why (they clearly have serious clerical and organizational issues) - the receptionist was about as grumpy, unprofessional and rude as a person can be; super unfriendly about check-in details, payment and taking cash. - I received poor quality care from the PA Roger Bellamy; he was condescending and seemed to want to get me out of there as quickly as possible. A MONTH AND A HALF LATER this office sends me a bill for more money for the visit. They quoted me one price at the time -- I paid in full -- then their billing department told me that the office mis-charged me so I had to pay more or face collections! Are you kidding me, West Dermatology? And don't expect to be able to reach this office by phone. In attempting to reach them to tell them about their billing mistake, I was given the run-around for 20 minutes, as apparently their lunch breaks can last anywhere from an hour to over two hours. It's places like this why Google Reviews and Yelp exist. Do yourself a favor and go elsewhere, especially if you are paying for anything out-of-pocket. This was the single worst experience I have ever had at a medical office. Hands down. read more

I actually feel really bad reading all of these terrible reviews. I have been going here for years and aside from every now and then having to wait a little long it's been great. I've never had any issues and the doctors are professional and helpful and everything that I have needed to have taken care of has been done Just fine. As with every business, there are ups and downs, but not as many bad as good. I hope this helps people. read more

Stay away from this place they are a total joke. I had an appointment for myself and my daughter. the doctor comes in and didn't even examine us I said should I take my shirt off so you can look for any skin problems and the doctor told me not necessary come back in three weeks and he would check me then. So to squeeze more money out of my insurance and myself. I have a PPO and two months later I get a bill in the mail for $100. Telling me that's what I owe. I don't have a copayment payment with my two insurances. I have had several doctors appointments with other doctors and never have. I had a copay this place is just criminal and over the phone. They are very rude face-to-face It's a different game. read more

During my experience here on 4/8/21 . This one lady was very rude she was sitting at the left desk . Just in general rude . My mask was below my nose and she's telling me to pull it up because it's policy .. but there was a lady in the back room walking in and out chatting with the lady's in the front with NOOO MASKK ! Rules for thee not for me ? The lady that was having me pull up my mask kept watching me and basically mad dogging me .. Thats not okay , she's a grown lady no need for that . Have you're staff follow the rules if you want the patients to . read more

Very nice staff, skin is clearing nicely, but they are almost always running behind schedule some days 30 mins or more after our scheduled appt time read more

I have been here twice and both times had a very positive experience. I have been on both sides of the doctor's office business and let me tell you. The doctor can do everything right but if a front desk person is new, not at their very best, not willing to be yelled at by a patient, an unkind or unfair review ensues every.single.time! It's not cool. Checking insurance is a courtesy, not their job. They don't make the prices either, js... I found the staff very pleasant, one woman was new, so she made a slight error which was corrected immediately- no harm done. The PA I saw was awesome, professional, informative and very helpful. Her name is Sharon Mohale MPAS, PA-C. The MA was also just perfect. I had a great visit and will definitely return. They are human beings dealing with a population that's often unkind and demanding. During a pandemic! Despite that, they did a wonderful job for me and I appreciate them 100% read more

After take a scalp sample and some stitches; we sent back to home with no pain relief medication and the recovery has been very painful. Hope next time Dr. take care more on his patients. Very unethical practice. read more

wouldn't recommend coming here they slack basic patient treatment. I am a Health care worker so I know what to expect. I came into an appointment and needed a procedure done where they needed authorization from my insurance for it which would take about 2 weeks. I never heard back from them AT ALL. I decided to call back and Check on it and they told me it had got approved and already expired but NEVER notified me . Not even a single call or anything which is very upsetting since I couldn't get the procedure done . The person who I was on the call with was very rude and told me " you should've called sooner" like it isn't there job to notify us their patients. Called my ins and got redirected so save your time and go elsewhere (: read more

I received a confirmation text for my upcoming appointment. I confirmed, later calling to cancel for the day. She told me call back to reschedule. I mentioned, how about now. She responded....your insurance didn't renew the contract. I Told her that is news to me. I also mentioned how she was going to let me drive to the appointment then tell me? She said they left a message a month ago. I told her my phone shows nothing. Why was I sent the text, you wonder? By the way, my insurance hasn't confirmed this and does this office know anything about "patient abandonment"? They may want to consult with their legal department on that. Now for the treatment I received .....naw - save it for now. read more

I'm the type who still tips at a restaurant, even for poor service; I tend to assume that someone is having a bad day if I call customer service and the representative isn't friendly; etc. etc. that said, this was possibly the worst experience I have ever had in a doctor's office. The receptionists are rude and condescending, can't be bothered to smile or greet you, and everyone talks to you like you're five years old. The PA I spoke with spent literally 5 minutes with me, implied that I was silly to want a lipoma removed from my forearm, but scheduled an appointment anyways, then proceeded to inform me that my BMI is too high, without any medical advice or caveat attached just "just so you know" ...like any woman who is even mildly overweight in Southern California doesn't already know :P but thanks, real helpful. Canceled the appointment, would rather keep a benign cyst than ever see these people again. read more

If I could give a 0 rating I totally would have. I'm glad they didn't treat what I was looking for, the receptionist was rude from the get go. Can only imagine what the doctor was like. Don't waste your time calling, nurses and receptionist are a huge factor in a doctor office. read more

Very unprofessional. I scheduled appointment for my treatment 3 weeks out and received a call the week before stating could not verify my insurance when Erin was provided all the information beforehand. I asked to speak with the manager Veronica and she states two different stories about the medication not being received but changes her story and states that it's the insurance. She proceeded to have the audacity to blame me stating it's my fault. The only reason I go is because Dr. Shield is Amazing. His staff however is thee most disrespectful unprofessional group I have ever encountered. I have no idea how Veronica could call herself a manager blaming a customer for the staff not being able to do their job. read more

Dr Robert Bellamy and his staff genuinely care about their patients and go above and beyond to help. I am so thankful for their help and for taking me in when I needed their help. They made a huge impact on my life and made a difference in my life as well. I drive from San Diego just to see them and I'd drive cross country if I had to. Trust me they are the best and care the most. read more

If you have an appointment it's doesn't matter. You're still waiting at least 45-1 Hr until they call you up.

I was put on constant antibiotics for over 2 years for my serious acne issues. Once my acne stopped responding to one antibiotic, I was swiftly prescribed a new antibiotic. Now I've developed a tolerance for a wide range of antibiotics, and for what? My acne hardly improved while visiting Dr. Shiell. I finally brought up my concerns about this constant and ineffective medication, and all they did was prescribe me spironolactone. It wasn't an antibiotic, sure, but it was just as ineffective. After reading these reviews, it seems I am not the only one who has received poor treatment for their acne at West Dermatology. I recently switched to a new dermatologist, and I have been put on accutane. My skin has been so much healthier ever since. Given that accutane can be very effective for people who have serious acne like I do, I wonder why it never occurred to Dr. Shiell to even mention it as a possibility. TL;DR, don't go to West Dermatology if you are struggling with serious acne. read more

I have never written a review before for a doctor's office but my experience on the phone with them just trying to see if I could get an appointment for my son was ridiculous. I called twice and talked to two different people who both refused to check if they could accept my insurance over the phone. I had all the information they would need and I was friendly and patient. Both were indifferent and not at all helpful. I cannot believe they can continue to operate. read more

Update This quack is now billing me for a procedure that didn't need to be performed and has sent it to collection agency so if you go here expect that parts of your body might be removed that didn't need to be removed so they can meet there bottom line read more

I went to have some moles removed. I received very nice personal service both from the doctor and the doctor's assistant. It was the first time I had to have something like that done and they were quick, efficient and they did not hurt me. I was called several days later with a biopsy result, which was received with much anticipation. Benign. Very nice office, and very clean procedure rooms. I will definitely use West Dermatology again. read more

I have had treatments for dark spots, pre-cancerous spots from Dr. Shiel at West Dermatology on Ford Street for a couple of years. I have always been pleased with his service and recommend him, very nice office and staff. read more

Dr. Roger Bellamy went above and beyond in helping my daughter today. He was very knowledgeable and quick to help would definitely see him again. read more

The representatives are very rude! I was just following advice from my medical group to schedule an appointment for my skin, since I get approved by various locations around the IE. By the time I was on the phone they were yelling at me saying that they couldn't accept me and I can't make any appointments with West Dermatology until the paper work is shown. I was just telling them that I apologize but "I was just following directions and consultation from my medical doctor as I have the approval forms, and they said it was perfectly fine to call". Overall, it was the worst 5 minutes speaking to them for assistance,and I would rate them 1/2 a star on their service. read more

The 2 1/2 stars that this place has does not surprise me. The name of the place should be changed to "Death Trap Dermatology". As a Melanoma patient, I need surgery and they received the authorization from my insurance company. However, the medical staff is busy on their phone and the office gossip so they are unable to request my prior records from Kaiser. Their inability to perform as medical professionals should NOT cost me my life. It is sad that people have to retain counsel to complete the necessary tasks that should be handled by medical professionals. Well, there are no medical professionals in this entity. Beware and very cautious about contacting Death Trap Dermatology. Unbelievable. read more