As others have mentioned, both the products and business practices have changed considerably since this was Eden Memorial. Customer service and personal touches provided by Eden Memorial were noticed and were appreciated - and still are 10+ years later. Now, under West Coast Pet Memorial, my calls were not returned, and I received no responses to emails or messages submitted through the website's contact form. Although other memorial options were reportedly available, no one responded when I tried to discuss upgrading before leaving my pet with the veterinarian. I also could not get an answer about whether I could bring my pet to the facility myself. The standard container now appears to be a one-size-fits-all bamboo box for pets up to approximately 40 pounds, identified with an impersonal computer-generated label and barcode. Both my small cat and my 16.3-pound dog were returned in the same-sized box. There is so much extra room inside that the bag of ashes slides from one side to the other. If you wish to open the box to scatter the ashes, you must use a screwdriver to remove a screw and slide the bottom panel open. The cremation of my 16.3-pound dog, including the standard box, cost $263.22. For comparison, the veterinarian who helped him pass charged $168 and was extraordinarily compassionate--taking time to examine him, watch videos showing what was happening at home, and discuss whether any other options remained before beginning the euthanasia process. When this business operated as Eden Memorial, the experience felt much more personal and caring. Calls and emails were answered, and my pets were returned in a way that made me feel they had been treated as beloved family members. Their ashes came in beautiful, size-appropriate wooden boxes with locks. Each included a key tucked inside a small envelope that said, "When you're ready," along with a handwritten identification label, a personal card, and a small heart-shaped, seed-embedded keepsake that could be planted. The boxes from about 10 years ago were size appropriate to the pet - a small cat was returned in a smaller box than my 14lb dog. The current standard box from West Coast Memorial felt far too impersonal for such a special dog, an is exactly the same as the box a smaller cat was returned in a few years ago. I ultimately ordered a replacement for my dog elsewhere for less than $50. It features an image of my dog etched from a photograph, along with his name, dates, and a short memorial quote--and it came out beautifully. If having a personalized urn or keepsake box is important to you, I recommend purchasing one separately. There are many thoughtful and reasonably priced options available through Etsy, Amazon, and other sellers. read more

West Coast Pet Memorial - Paso Robles - Top row is what pets are returned in now from West Coast Memorial. Bottom row is what pets were returned in operating as Eden Memorial. - Pet Cremation Services Near Me - Paso Robles, California

When I said goodbye to my Frida the vet reassured me she would be in good hands with Eden while they handled the cremation process. Her remains were delivered promptly. Price goes by weight and also what 'extras' you'd like to memorialize your pet. Since I'm planning on spreading her ashes, I opted for the basic package. The beautiful wooden urn was a surprise. Thank you Eden. read more

West Coast Pet Memorial - Paso Robles - Pet Cremation Services Near Me - Paso Robles, California

This morning at 9:47 am, I left a detailed message with my phone number to arrange for the cremation of my Wolfhound tomorrow. I have not heard back from them and so I made arrangements with another facility. I was not happy last year when I released one of my hounds and was told firmly to make it with in the hour or I would not be accommodated that day. because of this I was rushed to get to the facility. it is now 5 pm and I have not received a callback. I don't feel that I should have to phone again. The woman who worked there before the new company took over, was kind efficient and helped me more than once with my hounds and always returned my call to schedule a private cremation. Fortunately/unfortunately I am familiar with another facility who will not press me tomorrow to make it a specific time, giving me time to grieve.. read more

A very sad occasion when losing a loving pet, member of the family. Called several times to arrange bringing her in for cremation. Never an answer and never a return phone call. A little compassion and responsiveness should be a part of a service such as this. read more

Recently our little friend Luke died of a likely aneurism. We requested to have him cremated while we were at Central Coast Pet Emergency Clinic in Arroyo Grande (there were very helpful and caring). We didn't know where the cremations services were going to be handled or what to expect. Later on we picked up the ashes which came in a beautiful wooden urn with little key, a plaster cast paw print and a heartfelt note. The presentation from Eden Memorial Pet Care was great and really gave us some peace as we process this loss. Thank your for the Certificate of Cremation, note, great lil urn and paw print. read more

West Coast Pet Memorial - Paso Robles - Luka's urn, paw print and lil memorial. - Pet Cremation Services Near Me - Paso Robles, California

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After we lost our Charlie, we were able to take him to Edan the next day. They were caring and sensitive. Showed us the options and helped me get what I wanted. They even let us observe the making of the paw print. They have a mascot dog named Thirteen who will help you smile through your tears. read more

My dog meant everything to me. Erika Lyn took great care of Fetzer, with love and understanding. I knew he was in good hands when I took him to her. I knew he would be cremated alone and with care. It made the experience the best I could hope for. Thank you Erika. I hope everyone who does this for a living has the same beautiful heart as yours read more

My Kali passed back in July and the pet hospital sent her there. About a month later they sent me a cast of her paw print. I was supposed to be getting her cremated remains back but due to an error with the paperwork from the hospital that didn't happen. I'm glad they did the paw print or I wouldn't have had anything. read more

Very insensitive business. Yes I'm calling it a business because I'm sure you are treated better when you spend more money with them. I called and left several messages and they couldn't even bother to call me back. My vets office took care of me & I did receive my babies paw print even though I thought for sure it wasn't going to happen. read more

Recently I was in a position where it seemed inevitable that I needed to euthanize my puppy due to her having breast cancer. Yep, breast cancer in a dog. When I spoke to Jennifer, It was evident that I couldn't get to Eden before they closed and told her that I would see if I could reschedule the procedure, Jennifer insisted that I just call her after hours, gave me her personal cell phone, and said she would meet me at the front gate when the time came. Very considerate, very passionate, and I was very grateful. Ron Waltman read more

Too bad that this place is about an hour from our place, but very glad we found them. Night before last. our 'little old man' passed over the Bridge to join all of our other dogs, and being that I like to cut out the middle man, I brought my little buddy to Eden. Jennifer and her staff were great, and very caring. For years we used Black Mountain Pet Crematorium, in Morro Bay, but they have stopped doing pet cremations, as has the facility in Lompoc, leaving Eden and Oak Hills in Atascadero as the ONLY pet crematorium in 3 Counties. This facility is also the ONLY one that takes care of larger animals, such as ponies, small horses, etc., within 300 miles or more. Parking is easy and plentiful, but be sure to get an appointment, as there is a security gate. Their rates are very reasonable, and I believe they can arrange and facilitate funerals and viewings. I will be recommending this place to everyone i know. P.S. I alsmost forgot one other great thing about Eden...they make regular runs to the South County SLO (Nipomo) and will deliver the cremains to our regular vet hospital (Nipomo Dog and Cat Hospital) saving me a 90 mile round trip!! How great is that?! read more

Still haven't heard back from Eden memorial pet cremation services. So still have nothing good to say about them

In the tragic and unfortunate moment when you lose your baby, Eden is there to comfort you. Being able to walk in and speak directly with the people that will be caring for your pet is comforting. The facility is immaculate and the staff is amazing! We have been dealing with Jennifer and are totally impressed with her kindness, professionalism and knowledge. In the past we have left our animals at the vet and from there we had no idea where they went until the box was returned. In this case, we felt the comfort in going straight to the source. They are busy with previously accepted pets, so most often you will get a message. Don't worry, they will call you back. Leave a message. It is by appointment only, so do not drive in an expect someone to be available for you. They wear a lot of hats and have a lot of jobs at the facility, so you will definitely need to call for an appointment. read more

Jennifer is one of the most genuine and professional person you could have representing Eden Memorial / Regency. Not only does she have a great sense of Customer Service and care, but she also has empathy for folks that really consider pets to be their children. We cannot think of a stronger recommendation for this Company as well as being so fortunate to interact with Jennifer during this very traumatic time. Thank you so much for taking care of our Son. read more

Our experience with Eden was 10 stars. We felt cared for, there was no question that our pet was in good hands throughout. It is dark dark hours and days losing a pet whatever the circumstances. I called them in tears to drop off our pet, and came back to collect his ashes feeling philosophical and at peace knowing I honored him to the very end of his life. The front desk was ready for whatever emotions I brought along. I would not hesitate to recommend Eden Pet Memorial to a grieving friend. read more

The people at Eden are very caring and professional. I highly recommend their services when your pet passes away. They have home pick ups too so they will come straight to your house if your pet passes at home. Great service. read more

Following the loss of our sweet Bella, I called and spoke with Kevin. He was very kind and comforting and answered the questions that I had. Kevin went over and beyond to get Bella's ashes back home to us in a timely manner. He understood that she was a family member and the importance for us to have her. I highly recommend Eden Memorial as they are compassionate during a heartbreaking time for families. God bless them. read more

We lost our dog Kayden on 6/8/19, his remains were transferred to Eden for cremation. We lost him at the vet hospital in Wasco and as we live on the central coast I contacted Eden and asked if there was any way to hold him here for pickup instead of making the 2 hour drive back to Wasco. I spoke to Jennifer who was very sympathetic and understanding. She assured me that it was no issue and that they would contact me by the week's end. Shortly after I got a call from Stephanie, letting me know that yes Kayden would remain with them and they would call. I did not receive a call that week, so trying to be patient I waited to call until the following Thursday. I was instructed to leave a message, which I did. Several hours later I got a call from Jennifer stating that she had had some "family issues" the previous week and that Kayden had been sent back to Wasco. She stated they would pick him back up and return him to their office and then call me. I declined as at that point I had no faith that he would actually end up back with me. So Friday after work we made the 2 hour return trip to pickup our dog's remains. Losing him was unexpected and horribly traumatic. Finding out that nothing had been done as we had been promised and assured it was no issue by the Eden staff, was one more blow in an already painful process. Thank you Eden Memorial Pet Care for completely failing in this case and forcing me to go back to the place that I lost my baby. read more

By far the most compassionate and caring people anywhere to assist you in the difficult time of passing and after care of your beloved pet. I have worked them through the passing of birds, dogs, cats and most recently a wonderful horse and they have cared for my pets and family with great respect and total support of all our needs and requests. An outstanding business with wonderful employees. My deepest gratitude for being there or us! read more

Eden Memorial treated me and my dog, Frank, with respect. They understood what I was going through and made ever effort to help me through the loss of my best friend. Thank you Eden! read more