best repair shop! dropped my 883 and did some damage had my bike in and out in 24 hours! Finally a…read moreshop that is honest and reasonable. they let me know upfront what could be accomplished in my budget and exceeded expectation!

They repaired my motorcycle after I was cutoff and I laid down my bike. They worked with me and…read morethey exceeded my expectations. My bike looks amazing!

Austin who mans the front desk and fields the calls was an absolute pleasure to work with. He was…read moreprofessional, clear, and polite. He made the process super easy, offered good pricing, and a quick turn around time to have my tires/brakes replaced, brake fluid flushed, and 90 degree valve stems removed. I did remove one star because the adhesive was left on the rear wheel from the factory wheel weights and neither wheel was wiped down after finishing. It's a minor detail but presentation goes a long way with the finished product. All in all I would recommend this shop and do business with them again.

Mustang in Ft Myers was not competent enough to fix my oil leak or obtain parts for my scooter, but…read morewas willing to steal my money. I was referred to Wayne by someone who knows all the bikes shops in the area. Wayne was knowledgeable and was able to obtain parts for my bike that others could not. I was updated on their progress and their test drives to make sure the leak was fixed. One thing that was disappointing was when I arrived to pick up the bike it was not all back together. The seat and backrest were not installed and I had to wait for them to to get it ready. Overall the price was very high but not do to Wayne, but the uncooperative local Harley Stealer who holds up & robs independent shops on parts sales. Screw the Harley Stealers and support your local bike shop.

And so it begins....Today was my second trip here.I called the day before about my clutch.They said…read moreto bring it in in the AM and they would take a look while I waited.35 minutes later the cables were adjusted and lubed the clutch was adjusted and ready to go.I will say the price was more then fair and I left happy....

Great people to deal with. They sold my motorcycle on consignment and worked hard to get the deal…read moredone. Robert and Steve are the best! Can't go wrong here.

They are awesome, fast and affordable, I brought my Harley in with a scheduled appointment and they…read morefit me in asap

Very expensive. I had bike in for new tires and to trouble shoot an electrical short. They could…read morenot find the short. 5 months later I put bike in different shop(Haus of Trikes) for electrical short. They easily found it and fixed it. They also noticed front fork seals were bad. Pirate cycles either completely missed front fork seals leaking when they changed the front tire or they caused it and did not want to have to cover a free repair due to their negligence. When Haus of Trikes finished their work, they test rode bike and heard rear axle bearings grinding. When they took it apart to find out why...they noticed the rear axle spacer was missing. Cycle Pirates refused to acknowledge their mistake which could have killed me and refused any sort of reimbursement for their error. They say they only have 30 day warranty on their repairs. A rear spacer doesn't just vanish. I would avoid this shop at all costs...they seem to me to be incompetent. When I picked up my bike from Haus of Trikes, I was told they just had another customer in and were fixing mistakes made at Pirate Cycles.

Beware and stay away! Definition of a pirate: someone who steals and plunders at sea. Fitting name…read morewith the exception this was done on land. My step son Steven recently used this business for a motorcycle repair. The issue was electrical and the motorcycle would not start. He was told that there would be a $90 diagnostic fee which could be applied to the repair if he chose to have the shop repair it. He received a call from them stating that the battery was dead and needed to be replaced in order to do the diagnostics. The diagnostic was done and nothing was wrong with the bike with the exception of a dead battery. He was charged $110 for the battery (retails for for less than $50) and $90 to install which takes about 5 minutes to do. I tried calling the owner Fernando de Moya to ask him to be more reasonable on the total. He refused. When Steven went to pick up his bike he was verbally accosted by Fernando because I called to question his billing. As far as I can tell the $90 diagnostic fee was not backed off of the invoice. No detailed receipt was given. In my opinion this business took advantage of a young adult.

If you're doing any nighttime riding, you know the importance of good headlights. My original…read moreheadlights were "fogged" to the extent that I finally decided I needed to do something about them. I decided that LED lights were the best way to go. I found Horney's on Yelp while looking for places that serviced Harleys- specifically I was looking for headlight and passing lamps replacements for my 2014 softail. I had already did some online research and found a set made by HogWorkz - LED 7" Halomaker headlight with 4.5" Halomaker passing lamps. When I walked in, the first weekend of May, I was greeted by two friendly ladies working behind the counter. After explaining my headlight situation and a picture of the LED lights I had found online, one of the ladies explained to me that she could get those same lights but it wouldn't be the brand name. She began searching through her computer files and showed me the results. The price for the whole set was about $200 cheaper than the brand name and they were the same. The only drawback was that she would have to order them and it would take 4-6 weeks for them to arrive. I was good with that and so she ordered them there on the spot, took my phone number, and stated she would call me when the lights arrived. Fast forward to five weeks later - June 9th and I received a call from the nice lady from Horney's stating my lights had arrived. I made an appointment with them for 10am the next morning for the change out of the old lights with the new. I arrived the next morning just before 10am. They immediately took my bike in and in less than an hour was finished. The new headlights look amazing and definitely light up the roadway!! I'm extremely happy with the service I received, the helpfulness and pleasant nature of the employees, the quality of product, and the overall cost of my purchase. A hearty recommendation and 5 Stars! Check them out.

I have a 2001 HD Ultra Classic w 124k miles on it. It was having an electric issue that caused the…read moretach to jump around and the check engine light to come on. I had brought bike to another dealer and they charged me 2 1/2 hours labor at $139 an hour and never solved the issue. I was told about this shop and so i brought bike there, told them of the issue and they were game to try. The initial diagnosis didnt reveal much so Horneys called me and asked how much time i wanted spent to solve the issue, so i authorized another 1 1/2 hours of labor and nothing else. I rec'd a call 2 days later and the issue was solved and the bike was ready for p/u. I was told that my battery was replaced, and I didnt authorize it, but i was out of town at the time of the call and i knew tha battery was not that old. So i waited until I got home and checked and battery was only 2 years old and always kept on a trickle charger. I went to p/u bike and paid the bill. I rode home without issue and put trickle charger on bike and went about my day. 5 hours later trickle charger was still in the red (battery not fully charged) so i worried and called Horneys. I asked front clerk about it but she is only counter help and does not know much about the repair of the Harleys. She said she'd ask the repairman (Rick Horney) and get back to me. I was in the garage w the bike and it was 100 degrees and 90% humidity outside so it was hot and the return call didnt happen so I called again. She said she was busy with a customer and hadnt a chance yet to speak with mechanic. Mean while I removed seat and noted that the battery installed was not a OEM Harley battery, it was an aftermarket battery, in addition that the wires for the trickle charger were not placed correctly on the battery, the battery lock down bar was not reattached and the positive battery cable to the battery had a large crack and wire was exposed. I was not happy. The initial price of the battery was $196.95 and $70 labor to install it. I called Horneys again to tell them the issues of what i found, and that the price for an aftermarket battery I never authorized was high. Front clerk said she'd discount the battery to $165.99. But no mention about the other issues Id found. I asked if I could return the battery and I would buy a OEM replacement. She reluctantly agreed. There was never a return call to me about the other issues Id found. I went back to the dealer the following day with another unrelated issue, and spoke with the mechanic (Rick Horney) and he was verbally abusive towards me, stating how could I complain about other issues when he fixed the issue the other dealer could not. How dare i call so many times and abuse the front clerk. I never and would never verbally abuse anyone in customer service. When I called Horneys Custom Cycle, I was distressed but never mean. I was bringing attention to the issues Id found. So I went to the front counter where the mgr. was, (didnt get his name) and explained the situation. He then went to the back area and spoke w Rick to get his side and upon his return to the front counter, he said that I called too many times and now his shop refused any further services to me. I was banned from their shop. I said I would be back to bring the battery i no longer wanted and return it and I left. On Tues Aug 12th, I went in to return the battery, that I didnt authorize. I was given a refund for the battery and not for the $70 install fee. Do not utilize this shop. If you complain about the repair work and issues found with their work you too will be banned. Im going to file a complaint with BBB and Consumer Affairs. This is not the way to treat customers and people in general. I didnt need to be banned as I would never go back there again after how they treated me and abused me. And for their poor work ethics.

This guy is a big time scammer running a illegal business out of his garage his scooters are all…read moreold beat up and unsafe i am sure he has no insurance or business license he lied completely about everything including final price. Scumbag

This place is awesome! Chris is super friendly and completely committed to your satisfaction. We…read morerented a 170cc four stroke for my wife and I and a 50cc 2 stroke for my 19 yo son. We rode these things from Cape Coral to Sanibel and onto Captiva (then back). The weather was amazing and the ride was even better. He gave us recommended routes and suggested a great restaurant! You're in really good hands with this company. The bikes are very high-quality, cruise very smoothly at 45-50 mph and the rentals are extremely reasonable. Thanks again Chris for an unforgettable experience!

I connected to EMP Cycle Works through Yelp, and I am very happy I did. Joe (the owner) was so…read morethorough and helpful in fixing my bike through the easiest and most cost effective solution. He runs a fair and honest business, and I appreciate his service on my motorcycle. Thanks again. Highly recommend!

From the owner: EMP is the one stop shop for all your motorcycle needs…read moreWhether you are looking for basic service, performance upgrades, engine building or a fully customized motorcycle, EMP Cycle Works is the shop for you. To set yourself apart in this industry, you have to be a step ahead of your competition. Here at EMP Cycle Works we take pride in the craftsmanship we use to expertly complete each project. Being meticulous is what sets us apart from the competition. Give us a call with any questions or aspirations.

My brother had a terrible experience at Baxter :…read more I will never visit Baxter Powersports again. They have the worst customer service. I had took my bike in to get the valves readjusted because it was making a ticking noise and I got it back and the bike was fine until I rode it and the ticking noise is back again. I had brought the bike back because Fred had said I had 30 days to bring my bike back if the same problem occurs which I did. He didn't like that he had messed up so he went and blamed me for my valves being messed up again and altered the receipt to say that I picked the bike up more than 30 days ago so he wouldn't have to fix it for free. all they want is your money and they definitely do not stand by their work. After trying to resolve the issue the owner hung up on us. I wouldn't trust this place if you're looking for a repair on your dirt bike or four wheeler.

I bought my Ducati Panigale V2 at this dealership at a good price with great advices. The staff is…read moreamazing, fast, competent and feels like family. I had my Ducati serviced multiple times in the past 18 months and they always do an excellent work with a fair price. Shoutout to the mechanic Lee who is a Ducati expert and provides state of art work. It's a 5 stars location.

Always absolutely perfect. Great selection of clothing and parts. The service department is…read moreabsolutely excellent. I travel five hours each way just to go to this dealership. I am confidential and I trust them. I can call Adam order a part you'll have it ready for me when I arrive or they will ship it to me. This is a great dealership.