Rachael Campos has been very helpful in notarizing an Advance Medical Directive, and more…read moreimportantly, navigating a Spoofing Scam. Working with the Fraud Department, (kudos and thanks) she has secured a positive outcome. Rachael is competent, professional, warm, and takes care of her customers. We are very grateful she is the Aptos Branch Manager!

Should have made the switch a long time ago (from the traditional bank we had). Everyone is so…read morefriendly, there is a coin counter... kinda like a good old fashion bank but with modern technology.

A customer since 1981 means nothing to this branch or any Wells Fargo. They hold funds for 10 days…read moreeven if they have already received the funds from a local bank claiming 'irregular' signature even when it isn't their customer signing the check and they have no idea what the signature should be. So disappointing to treated like hamburger and not a real person. I closed that account and after the other day I'll be closing two more. Never again. I'm so disappointed in them and the people who work at the Aptos Branch.

I met the nicest and best banker today. Connie V. She went out of her way to help me and I don't…read moreeven have an account there, my parents did. She was patient, kind, and knowledgeable. If I had a banker at WF like her I would never have left. I also interacted with Judy who was also great. Thank you so much Connie for your diligence and kind heart.

A friend of mine sent $1,200 to my daughter using Zelle through his Bank of America account. The…read moremoney was correctly sent using the correct Zelle contact information (phone/email), and BOA confirmed the funds were transferred and accepted by Zelle. However, my daughter, a Chase customer, never received the money into her account. We contacted Chase a dozen times via the app and email with no response. We verified that the Zelle contact info on her account is correct and has not changed. The funds appear to have disappeared with no explanation or trace. This is a significant amount of money, and it's unacceptable that Chase has not responded. We are requesting that Chase trace the transaction, locate the funds, and ensure they are credited to the correct account. Company you're complaining about: JPMorgan Chase Issue: Money was sent via Zelle but never received Requested Resolution: Full investigation and credit of the $1,200 or written proof of what happened to the money.

Chase refused to close my accounts. Very strange they gave…read moreno reasonable reason for not helping Moved out of the area

I have called the branch many times on different days and they never answer the phone. When you do…read morecome in it is hard to find someone to help you. No one is watching for customers who come in. And when someone does come they make you feel you are bothering them. This has been from multiple visits not just a single visit. They need more staff to help. It is so slow and not many people at all in the bank - yet very slow and poor customer service. Other Bank of Americas are not like this so it seems it is the specific managerial oversight here at this branch which causes this.

ATM automatically shreds non-bank of america atm cards. No signs on atm warning customers of this…read more Teller or manager inside said cards are automatically shredded. They refuse to put sign on atm and could care less that I had no way to access cash. Shady banking practices. I should not be surprised as the name of the bank itself is misleading. They have nothing to do with America and never have.

I recently worked with Bay Federal Credit Union for a HELOC and I cannot say enough good things…read moreabout the experience. From the very beginning, Kaila was incredibly helpful, professional, and responsive. She went above and beyond to keep me informed with proactive communication every step of the way. She even managed to expedite the process to speed up the funding of my loan, which I truly appreciated. It is rare to find this level of commitment to customer service these days. Thank you to Kaila and the entire Bay Fed team for making a complex process smooth and positive!

Years ago, my 16 yr old was closing her account, and that's when the clerk looked at us and said…read more"this is not her SSN! " Long story short, they would not give me the name of the thief that used her SSN number, and we had to go home, get her BIRTH CERTIFICATE, passport (she showed him her driver license, but it was not enough) to Prove the SSN # was hers!

I went in with my 11-year-old to open a savings account with a $100 gift he had received to…read moredemonstrate the power of savings. The person we opened the account with didn't convey that the fees would be greater than the savings. In fact, she didn't mention the fees AT ALL. Six months later, the $100 is now down to $88. I find it disheartening that this woman, who was probably in her 50s, would do this knowingly to a child who is supposed to be learning the value of savings. I suppose this is a different kind of learning: Don't trust what people are saying with regards to your money. The callousness of this woman to do such a thing for the credit she gets for opening an account is unbelievable. If I could, I would give this bank 0 stars. I will never again bank with them and they know have two kids who for their lifetime will never trust their money with this institution.

Constant servic fees that were not part of contract. I was continually told they would stop. Never…read moredid. Not sure if it's an issue of disorganisation, lying, or what but I had to close my account due to the lack of integrity.

For years now they r always short of tellers resulting in long waits. Your lucky if there r ever 2…read moretellers at the same time. Of these 2 tellers one of them is working with businesses that bring in there money bag & do business that takes lot longer than a regular transaction. Oh & if there is a 3rd person behind the class there's a sign saying next teller. So basically u have only one teller most the time. If I didn't have my mortgage with them I would have been gone years ago

Horrible customer service. I'm closing our account after…read morebeing unhappy for years! Capitola Branch was the worst banking experience I've ever had in my life.

Don't allow fraudulent charges. Resolution is SLQW…read more Customer service Is a run around.

The guy helping us spelled my name incorrectly on the account even though I gave him my ID and a…read morecredit card. So they won't fix it over the phone, I have to go into the branch with my ID AGAIN so they can make yet another copy before giving me a replacement!!! Stay away from Chase entirely- they're a nightmare. This is not my mistake and I'm not going back to fix their mistake. They already have my info, this is an easy fix!!!! Pay attention the first time- I'm sure they lose customers all the time.

Skip this one and go the Aptos Branch!! This branch is SO frustrating and their staff incompetent…read more Had an issue with one of my accounts and their suggestion was "well then you should just close it"....?! Huh, no other recommendations than "sorry, nothing we can do and bye"?? Left the unhelpful banker and went straight to aptos- posed the same problem and had resolution in 15 min. Here's to another 28 yrs with APTOS

Terrible customer service and professionalism. It baffles me that in this day and age, there are…read morebanks that treat people with so little respect and can't or won't follow the most basic standards.