You cannot talk to a real person. And the computer can't help you they don't even know what you're…read moretalking about. You can't ask the computer a question you can't carry on a conversation with the computer ! This is ridiculous! I cannot get any help because the computer cannot help me !

I have tried calling 4 times today and I keep getting hung up on as soon as the wait music is over.read more

Very appreciative of the security provided here and thankful that no weapons (including cell…read morephones) are allowed inside. The area surrounding the location was littered the last time I visited there, so I'll probably be going back to assist with some form of clean up.

The level of service is a crapshoot. I've been there 5 times, and 5 different people have "helped"…read moreme. Both men that waited on me were helpful. However, 2 out 3 women were not. One in particular, Julie, asked intrusive questions and was quite unprofessional and rude. While I was applying for benefits for my minor children, Julie actually asked, "so is mom in the picture or what?" My wife and I are still married (32+ years) but this has nothing to do with my son's benefits. My son currently lives outside of home due to his disability. Astoundingly, Julie also asked, "so when he turns 18, is he just gonna go straight to jail?" Again, not relevant, and a bit insulting. When I asked why these additional questions were necessary, Julie said that SSA needed to know the background of our family and our circumstances. What does our marriage situation and future plans for our son have to do with our son's benefits? Julie also called my phone a few minutes before our scheduled meeting and left a message on my voicemail saying that she needed to see court documents for my son's adoption. Apparently, I was expected to scramble and provide these documents within a few minutes even though I had already provided this information and documentation to the same office. Not sure why these and other prying questions were asked. Definitely NOT impressed with this SSA office.

I've called social security for an appt. I've left msgs for call backs, I don't get them. I've…read morewaited in hold for over 8 hours. I go in without an appt & get lectured every time. This is ridiculous. This is for the normal IL office. Why don't they fly a national flag there? They did on Williamsburg Drive, Bloomington IL office.

We love Uptown Normal. So much to do. A great place to hang. Organized events or leisurely…read morestrolling. We live he Circle and especially when there is local music. The access to the Train station is great. Awesome for townies and college students alike. Great food and shopping. Access to the trail, and amazing coffee. Plus the Children's Museum!!! Just a gorgeous well maintained locale. Well done, Normal!!

Sprays work with you to find the best solution! I've come in with different problems for different…read moresituations and everything worked out.

I've been going to these guys since Terry Weber had the business. Service was good then, and…read moreremains the same each time I need to avoid wait times at DMV, or have any complexity to title or licensing. They know their business and provide good reason to keep coming back. Not much downside that they're conveniently located clise to Grove St Bakery either...

I have always had reasonable service at the Lombard SOS office. Sure, it is a crowded zoo with…read morehundreds of people sitting around waiting in what looks like chaos. But I have been able to get through efficiently, in a reasonable amount of time and the task gets accomplished. Get that cattle-like feeling being herded through pens on the way to the slaughter, but it is efficient and is the government the politicians have created for us.

Saturday August 6th went to Mascoutah DMV to renew drivers licence and take a road test. What a…read morepleasant experience starting with the lady that met us at the door and asked why we were there. Sorry I didn't get her name but she then took my information when it was my turn and she took my picture and gave me a number. When my number was called Christine was so pleasant and helpful. When I took my road test Lindsey gave directions as to where she wanted me to turn well in advance making it a not as streesful as it could have been. In spite of the number of people there that morning the staff was well organized and maintained a professional attitude that I appreciated.