Things went smooth on my experience very nice people whether you walk into the branch or just do everything on line

The ATM has malfunctioned on me twice now. I probably use it once a month, so I guess the percentage would be pretty low, but still frustrating nonetheless. The first time it ate my debit card. Luckily the branch was open, and they were able to go in the ATM back room or something and retrieve it for me quickly. However, last week, it ate a check I was trying to deposit, and no one would or could help me. The ATM screen said to call, but when I called, they said they couldn't retrieve it from the machine, and I would just have to file a claim. It was quite a large check too. So I'm out the money until they can figure their sh!t out, and I don't even have the check to redeposit. Thankfully I took a photo of it in advance, so at least I knew the amount on it to file my claim. The process could take weeks now. Incredibly disappointed in their customer service. read more

I was blatantly lied to when I got my auto loan through them. While the interest rate it good, they told me things that weren't true about my skip a payment options which almost caused me to miss a payment and default on the loan. They need to retrain the workers to know their policies better, it almost cost me believing what I was told at face value. Edit: Jessica from the loan dept helped me vastly. This review was strictly for the branch and the initial agent spoken to. read more

Great service, knowledgeable staff, efficient customer service, plenty parking and easy access.

Best credit union in Orange County hands down Fantastic staff , Friendly and courteous read more

Dear Wescom, How is it possible I been with your institution for 10+ years and it appears over the past 2 years you acted as if we never met. What have I done to hurt you? I find it extremely odd that companies like American Express and Discover will extend credit to me in the matter of 60 seconds yet you take 24 hours then call me to ask for more information. This is now officially old. We're through. I will use every resource available to make it known that you do not care about your members. You treat them like scum. It is so sad to think that after all these years I am forced to move on and consider other banking options. I hope you and your share holders are proud of yourselves. The only sad part about this review is I don't have the ability to offer you negative stars. -5 stars!!!! read more

George was awesome! Not too sure why only 3 stars here. Super friendly, easy and quick! Great service

Deposit availability policies are really inconsistent here. A couple of tellers make 100% of my funds available immediately, while too many others put a 3-day hold on most of the checks, even though the check is from a large 5-billion-dollar company who has never bounced a check (and I've deposited close to 100 checks over the years with this company). I'm just going back to the Irvine Spectrum location, as they're always nice there and I don't have to haggle about making my entire check available! read more

This is a good place to stop if you need to do a quick ATM run while you are near the Market Place. Even though there is no drive through window there is a dedicated 5 minute parking spot in the parking lot. Remember that Schools First and other credit union members can use this ATM without any fees. read more

ATM FRAUD! Low and behold, I'm not the only one with missing deposits made through their ATMs.! DO NOT USE THIS BANK!!!!!!!! read more

We left mainstream banking years ago, for their obnoxious greed. Wescom Credit Union on the other hand, at one time or another has had our banking, mortgage, home equity line of credit, auto loans, and our children's bank accounts. They waive fees for non-related atm usage, fund transfers, and certified checks for us. Fabulous. Best experience: One time they saw we did not have enough funds in our bank to pull for the mortgage, instead of pulling and charging us the overdraft fee and putting us negative, they saw that our paycheck was pending and waited a couple of days...Who does that?! As long as they keep treating like we're humans we will not leave. Thank you Wescom. read more

I have been a Western Credit Union customer for a very long time ~35 years. I never have any disappointment with their service. I was using their cards overseas. Either by phone or in person, they are efficient and friendly. I have been to several of their branch. I recommended some family members. read more

I like this location but there was a particular teller there with attitude. There happened to be a woman who I thought was a customer but in fact worked for their customer service department call center. She was MORE helpful than the branch itself. I was there to pay off my loan in full, which took a VERY long time. Here it is over 3 months later and I still haven't received my title. I finally called today and found out what happened to it. But why did I have to call at all? Why didn't they contact me instead? Although there have been some good employees within the company, I would not recommend Wescom. They failed to communicate with me on NUMEROUS occasions when it was critical. They've been a HUGE dissapointment. Too many times have they failed me, therefore they've lost my business and gained this review. read more

They are getting one star for the employee that helped me this morning, the other staff is rude and condescending. I will be closing my account, and never banking with them again. read more

I was told that it's good to have a credit union account. We currently have an auto loan for our Tesla through Unify which is great. We got a terrific rate. There is no Unify close to where we live so I opened an account with Wescom which is only 0.5 mile away. I opened a saving, checking, and a short term CD ($5k) in June 2018. On their website, when logging in, I was offered by them to open a Personal Line of Credit. I thought it is a good idea to have it. I already have one with US Bank since 2003 and have tied it to my Checking account just in case needed. Darsh was very kind and helped me to fill the application and submit it. They made a hard hit to my credit and told me today that they denied me! My experion score, according to Wescom inquiry, was 753 and they still denied my application for having other loans and too many recent inquiry! It looks like their claim of being a credit union for the community goes as far as a slogan. BTW, Their PLC rate is 10.9% (best credit rate) which is not that impressive! They denied it all together -not even an offer for a lesser line of credit! I told Darsh I was very disappointed. I think I am going to move to Unify after my CD matures in mid-January. Hard to believe all big banks honor the good credit I earned throughout many years (never had any negative item) but not Wescom Credit Union. I did not really need the PLC. I thought it was good to have it and gradually move away from big banks. I guess I will stick with US Bank for a while and find out how Unify is. read more

Customer service was great, George was really nice and made everything extreemely easy!

I brought my bf to wescom to open an account and we got the best experience EVER!!! George is absolutely amazing!! Super helpful and friendly, his customer service is literally off the charts if you ever wanna open an account or apply for a loan or just do whatever banking needs ,he is your go to man! Thank you George! read more

I can't believe how this credit union stays in business with their poor customer service! Other than the Ontario branch, every branch I have been to leave me with regret and the urgency to pay off my loan so that I never have to deal with them again! read more

I LOVE the staff here, they are incredible. GEORGE AND PARRISH, I'M not huge into writing yelp reviews but I felt compelled to write one since they are so hardworking and always so attentive. I swear to God everytime I come by they are always so sweet and always have a smile on their face, I know work can be hectic but they never ever show it. I LOVE WESCOM! read more

First, this is not my credit union. However, I was in this branch to complete the sale of my vehicle to a person who is a member and was financing through Wescom. It took two visits to complete the task. The first day about an hour was spent before it was discovered a document was not available to complete the purchase. We were told to email in the document and that the next visit would just be a matter of a few signatures as they would have all the paperwork done by the time we got there the next day. Wrong!! The next day nothing was ready. We basically started from scratch and spent another 1 1/2 hours completing the transaction. I refinanced my home at my credit union in less time! I may use their ATM if I'm in the area but I would not bank here. read more

It's Friday morning at 9:15 AM. There are 5 bank staffs but only 2 staffs at the window. People are waiting on line, the 3 staffs do not care that people are in a hurry in the morning. Step up!!! read more

I've always had a great experience at this location. They have multilingual tellers, and can process loan applications for customers right there. They also have a highly qualified person in the branch that can help you with IRA investments. They have not one but two ATM's that can take checks and cash without messing with an envelope. Oh, and in the mornings I've seen free hot coffee for customers. Credit unions are always better than a bank! read more

Good place to bank in my opinion. They seldom have a line and the tellers are very helpful. I use their coin machine every month with no fee. They have a pretty good on line bill paying program too. The rates they have on CDs and MM accounts are below what you can get at Ally or AMEX bank though. read more