Nobody wants to go to a walk-in clinic, in fact, nobody has ever found joy in going to a walk in clinic, but here I am, writing a review for one on the opposite side of the country. I was in New Hampshire visiting my parents when an extreme case of vertigo decided to punch me right in the face. I'm going to spare the details of what was wrong with me and focus on my experience dealing with the Wentworth-Douglass Express Care. I came here around 9AM on a Monday and the lobby was pretty dang busy. I was able to get checked in right away and after spending around an hour in the waiting room, I was walked inside and given a private room. The nurses I spoke with were all super friendly and the same can go for the doctor who helped me. The staff seemed super knowledgeable, patient, and very willing to work with my "communication issues" making for the best possible experience (out of a bad situation). I spent a total of three hours between taking medicine, doing random tests, and trying a few different things out. Overall, the Wentworth-Douglass Express Center treated me very well, and that's something I very much appreciate. Did this place fix the problem? No, but it's something they could fix so I'm just cool with the fact that they were understanding, patient, and helpful. If you need urgent care and someone to guide you in the right direction, this place can help. read more

Wentworth-Douglass Express Care - Feeling A-okay. - Urgent Care Near Me - Lee, New Hampshire

If you want to be billed twice and have them only send one of the two bills to your insurance and the other to collections if you don't pay for their mistakes, this is the place for you. Urgent care charges around $900/visit. Not worth having your credit impacted because they don't bill for both parts of their service (sitting in the waiting room and then another bill for the doctor). $354 doctor bill was never sent to my insurance and when they finally did bill, it was past the collectible date range from my insurance. So the money hungry Wentcrooks Dollargrab Lacking care sent it to collections. read more

First, I have "good insurance". It's the "gold plan" purchased for me by the companyI work for. I came in with a longstanding sinus issue. After speaking to someone not a doctor (can't recall the acronym she was assigned), I finally convinced her I needed antibiotics. The visit took about 40 minutes and I picked up the generic meds. Nothing related to billing was ever discussed or explained to me from Express Care. I simply was told to have a nice day and left. The meds cost me $70. I got a bill from the express care $50. Then, a few weeks later, I got ANOTHER bill for $75 from the parent company. How long should we put up with this sort of extortion from the healthcare companies? I routine visit cost me $200. read more

worst experience ever. Never going back. Scam on trying to make me meds and fear mongering about my BP. Did not take my BP the old way. Just fear porn. I called them out that. Never going back ther. read more

Friendly, efficient, personnel. Went in for a Covid test and they took extra time to ensure I was ok. Nice people. I felt like they cared. read more

Despite an empty waiting room, it was an hour before my wife was seen after she was brought into an exam room. Northing "urgent" about that! read more

I was able to schedule an appointment and the very next day. The process was really easy the people were very friendly , very professional and I didn't have to sit around and wait for a long pe I will definitely use the urgent care in Lee again read more

I visited the Lee office this afternoon and was extremely pleased with the check-in process, both nurses and NP I saw today. Extremely professional and very compassionate! I highly recommend this office!! Thank you and all healthcare professionals! They are busy above and beyond! read more

Lee Urgent Care is my go to when my doctor can't fit me in or if someone in our family needs immediate care. They have an on-site lab and if you need X-rays or a CT scan, they can do that, too. The doctors, nurses and medical assistants are wonderful and if any questions come up after the visit, you can call and wet an answer quickly (not like a certain other healthcare chain where you can be left on hold for over an hour ..) read more

Was seen immediately, no waiting, staff was very friendly & helpful, Dr spent time with us & explained everything, highly recc

As always a pleasant experience. we checked in online to reserve Our position in the waiting line Met with an intelligent knowledgeable nurse and finished with a professional well mannered doctor Honestly we preferred to go here over the emergency room anytime we are able With so many people complaining about the medical industry these days this place is a refreshing alternative that appears to be patient focused and customer centric I am always very pleased despite the circumstances of having to go to the doctor :-) read more

I was seen by Denise Gagnon PA at Lee Urgent Care. She was absolutely wonderful. She was very thorough and explained things perfectly. She was very knowledgeable and took the time to make sure I understood the mechanics of my injury. I highly recommend her. Scott L read more

Lee Urgent Care only had a 5 minute wait. Hannah, the MA was incredibly friendly and made me feel so comfortable. Judith did a great job with my blood stick and Julie (MD) was an EXCELLENT provider! I was in and out within an hour with results as to why I went in. Would absolutely go here again. read more

The struggle is real trying to get a dermatology appointment! Couldn't wait any longer and ended up here. Happy I did! I was taken care of quickly and respectfully as well as the follow up wound care appointment today! Thank you WDH Express Care! Now I can enjoy my family vacation pain free! :) read more

I had to take my kids and myself to get Labs drawn. The initial check-in process was easy, just put types our names on the kiosk by Urgent Care and we were called back in no time; Probably helped it was 7am! The staff were friendly, efficient, and put the kids at ease. The facility was clean and well organized. Would definitely come back again. read more

I went to the Urgent Care place in Lee NH for routine bloodwork. They had to make a phone call to the doctor to get the order emailed over, but they assured me they got it and proceeded with drawing blood. Then they must have fumbled the paperwork somehow and never did anything with the blood sample. They have no record of the visit at all. I called the supervisor over at the hospital in dover and asked for an investigation. Apparently they just throw the blood sample away if there is any confusion about the paperwork, without calling the doctor or the patient or anything. I would not go back to this place. read more

The staff is extremely pleasant and accommodating. Have received good care each time I've gone.

Well ran Ship. Attentive care provided by the entire staff. The Urgent Care Facility is clean, and the process was thoroughly efficient. Will definitely utilize again when necessary. read more

Extremely happy with every aspect of my visit. Each person was efficient and provided caring customer service. Highly recommend.

They were great. Friendly and making me laugh even with a broken leg. Thank you Robin and Elizabeth.

I have visited Wentworth-Douglass Express Care in Lee on numerous occasions. The staff are always professional and they try to take care of you as quickly as possible. All of the staff are well-trained and try as hard as possible to get to the bottom of your urgent needs and the reason that you are there. Both the nurses and doctors will listen to you very carefully and come up with a plan. There is no better place for Urgent Care! read more

The desk staff is welcoming and cordial and accomplishes the initial intake process promptly. The medical staff asks appropriate questions and listens attentively to your described symptoms. Once evaluated by the PA or physician, your treatment plan is thoroughly reviewed with you. My wife and I have been to this facility in the past and highly recommend it to others. read more

Excellent service! amazing bed side manor. The nurse and the doctor were both extremely professional and informative they took their time they listened to my concerns and they truly gave me the feeling that I was the only patient they had and that whatever I had to say and what was going on mattered to them at that moment more than anything else. It was a very safe and comfortable environment to open up. No one likes going to the doctor less then this guy! however these people made it an excellent experience as good as I could hope for! Bravo I repeat bravo! If I could give them 10 stars I would. FYI I was in for Lyme disease read more

Friendly staff, very straight forward, great pre-check in service online to help with wait time. Awesome facility. Dr. Kay and my nurse really helped ease stress, as typically a visit is not for the best reasons. Highly recommend. read more

Thursday, Nov 15th, went to Express Care with suspected allergic reaction to poisonous plant presented by rash. Experienced recurrent episode 6 weeks ago; and irresponsibly a half dozen previous times in my life. I was diagnosed with possibly shingles and given prescription for Famciclovir, commonly used to treat or prevent herpes infections. Dr.Vanderline also recommended a followup with a Dermatologist. Seacoast Dermatology was able to accomodate immediate app't on Friday when rash was worsening. Examination led to 'script for Prednisone, which I'd anticipated resulting from visit to Express Care because of history I shared. Thanks to Express Care for recommending a specialist, I am receiving proper treatment to arrest this episode. read more

Without exception, every time I go to Express Care, everyone is polite competent and eager to help me with whatever my need may be. They are quick on the registration side and the wait time for their specialty services has always been short. I highly recommend this facility to anyone needing easy and quick access to quality care. read more

professional, friendly home town feel. skilled staff. convenient hours. have radiology and lab capacity on site, which means quick diagnostics. highly recommend. read more

Been here twice in the last year. Courteous, pleasant staff. Short wait time. Highly recommend this facility. If you can't get in to see your primary care Dr. right away, then this is the place to go. My husband has also been here recently. Very satisfied. read more

The staff , nurses , xray tech are very kind and knowledgeable. Not the place i want to be but my favorite when i need to be. Quick and efficient care. read more

Friendly, short wait, helpful, thorough and left me feeling at ease. As far as Dr visits go, a pleasant experience. Only complaint is that the waiting room was too cold! read more

My adult daughter went to the Lee Urgent Care 2 days ago. She had hurt her hand and went there for a possible x-ray. There was a small crack in a small bone in her hand. The Urgent Care placed a splint, after much discussion and instruction to the person placing the splint. She was told to follow up with an orthopedic specialist as she would need a full cast for at least 6 weeks. They wanted to get a blood sample, after 3 tries they were unsuccessful. My healthy, normal 20 plus year old daughter had uncooperative veins. Today she went to an orthopedic specialist who placed a much smaller splint. She was told she may need it for about a week and could take it off to shower. It seems very wrong to scare a young woman about an injury and treatment when they were very unsure of themselves and wrong about their assessment. read more

I think Wentworth Douglas is the best hospital I've ever been to the doctors the service the food Epping is going to do thank you very much that's it read more

Quick check in but had to wait over a half hour for doctor didn't seem that busy but she was very helpful.

They are very nice, professional and very well educated. I recommend this place to everyone. They are top notch. They treat you so good there. read more

The people here are so wonderful and kind. They care about me and work very hard to provide the best care possible. My primary care doctor routinely sends me here for backup services; blood draw, X-rays. I was there yesterday (Saturday) to see if that crunch was something important. After less than a minute wait, I was checked in and my specifics reviewed. The doctor was in a minute later and after some discussion (and poking) I was X-rayed and yes, I broke a rib. Great instructions and follow up plan. I'm on the mend already! I am lucky that they are here and am sure I'll be back many many times. read more

I have been here many times and have usually been happy with the treatment. I went today because I knew I had a sinus infection and was feeling terrible. I have a history of sinus issues, and surgeries which the nurse recorded at my intake. A P.A. saw me and did a quick exam. He said 99% of the time these things resolve on their own and he would not be prescribing an antibiotic. I told him I would like an antibiotic because when I've had these in the past I always need one. I have asthma and have had pneumonia twice in the last 5 years. I asked him to please review my history. He was unphased and seemed to be impressed with himself for defending the overuse of antibiotics. I fully understand that by over prescribing antibiotics has led to antibiotic resistance. However, this doctor was not interested in my medical history, only what he saw in front of him and his opinion about antibiotics. I was very upset and left. Thankfully my primary care has weekend hours and they saw me. They gave me an antibiotic. read more

Check in was super fast and the wait was less than 15 min. The nurses were very polite and thorough as was Robin my Nurse Practitioner. He addressed my concerns and was very professional and personable. Extremely pleased with my experience. read more

Excellent patient care and a quick visit. As good as an express care visit can be. I was out in one hour. Physician gave me detailed instructions about my prescriptions and why he was prescribing them. Asked if I understood and asked if I had any questions for him. Thanks Dr K. read more

Went to Express Care today for a bad sore throat and sinus infection. Wow! So courteous, efficient, and pleasant! Very thorough and I was especially pleased that I could get my prescription filled right there! David, PA, was very professional but with a decent bedside manner. I was in and out within an hour! read more

Rte. 125's best kept secret! I've come here on a handful of occasions, been seen very quickly by knowledgeable nurses and doctors, treated and given a follow up care plan and out the door I go. This has always been a significantly faster urgent care facility as compared to those chain facilities. They also have some happily unexpected features... like a video screen with your last name and approximate wait time (never had to wait more than 10-15 mins), a coffee station, a mini-stereo for patients on the ready for use, and get this... a USB charging station. I don't NEED it here, but it's great to have. How many of us have been waiting for an hour or more to be called to register, then another long wait to be seen by a nurse, then longer to be seen by a doctor, then waiting for discharge... and your phone runs out of juice... KUDOS to Wentworth-Douglass Hospital, and the Lee Urgent Care facility for taking into consideration things patients may appreciate while under your QUICK care. read more