Let's talk about some true evil for a minute. It's pathetic that shareholders like BlackRock and The Vanguard Group (who own Wendy's) raise prices to a point where a family can't order four value/kids meals for under $50 The two stars here go 100% to the awesome employees of this establishment. They were friendly, helpful and deserve a livable wage that comes from the inflated salaries of BlackRock and The Vanguard Group execs and not the consumer. The food was as expected (not good but better than Carl's Jr). Zero stars for quality and warmth and the portion sizes are not what they once were The atmosphere at Black Rocks corporate office the day after Shane T visited were more welcoming than this location. In closing this place is a scam, the employees are amazing and I only went here because my kids didn't believe they had square burgers. You're better off hitting The Habit or Heavy Handed if you are in Santa Monica. Better food lower price read more

Wendy's - Burgers Near Me - Santa Monica, California

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Food- ok , nothing to run home about . Service- the worse, drive to jack n the box , At least they're friendly and for a few seconds, they act like you're not bothering them Ambiance - 4 stars It looks consistent with all the other Wendy's the drive-through and parking to go in is the best part read more

The radio commercials for the Meal of Misfortune worked on me and got me thinking Halloween so for $11.48 I had my order placed at the drive through. The Meal of Misfortune comes with custom packaging, with writings on the bag and containers, and a "Spoon of Gloom". The meal includes the "Rest in 10-Piece" nuggets (regular or spicy), "Cursed and Crispy Fries," and a "Raven's Blood Frosty" (chocolate or vanilla with dark cherry swirl). The fries were some of the best I've had in recent memory, crispy crunchy outside soft inside. Seemed to be a larger size. The nuggets were excellent, better quality. Only one dipping sauce was provided though I heard you get two. It was very unique; grape jelly in color with an underlying red, and is sticky with a spicy kick. There are 4 different types. The Frosty was the highlight and those whose life on this Earth depends on having a frosty when the need arises will not be disappointed. I never had one taste this good ever before, anywhere. Dave Thomas, founder, wanted a dessert that was a mixture of a thick milkshake and fluffy, creamy soft-serve ice cream. The consistency and texture are the key differences between a traditional milkshake and a Frosty. And the ingredients are very good, I checked before ordering. Very good window service. read more

Wendy's - Burgers Near Me - Santa Monica, California

Food is trash service is even worse. The female manager has no customer service skills what so ever. The other manager JASON will make sure your food is fresh and order is accurate. Always say you want your food freshly made. On a slow day they make so many burgers and just leave them sitting on the grill to dry out with old cheese ol just nasty. Health department need to check them out immediately people could get sick . They shouldn't even get one star. Customer service was terrible no accountability! read more

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I came to the door right before closing to order and the lady locked the door in front of me and told me to go to the drive through and doors walked to the next door to lock that one. I understand wanting to close but never being rude while others aren't being rude at all to you. I won't be back to this location. I haven't even gotten my food yet for that review. read more

The slowest Wendy's ever, even if you're picking up a mobile order - which they refuse to put out for you to grab

There is this clown by the name of Andy, I am trying to ask him if I could order an item on the menu but I just want to put a condiment on the side. He is telling me I have to order it online or through the table machine when you walk in. As I am waiting 10 minutes go by I ask him what is taking so long. He then telling me it takes 5 minutes toake and then I ask for my food that I ordered before hand and he refused to give it toe. This moron don't not know customer service and this needs to be addressed in an orderly manner. read more

Wendy's - Burgers Near Me - Santa Monica, California

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I was craving some junk food and I ordered a chili and large fry's. Random, but my favorite combo. The fry's were only half full. That was a disappointment. I could have ordered a small and would have been The same amount of fry's read more

I came there on sunday. Ordered a 8 dollar biggy bag. I asked if I could get mayo on the burger and the lady said they can't do that and refused to put mayo on my burger. I told her I'm an allergic to ketchup. She gave me the nastiest attuide I ever seen a threw my bag at me. Caught it on video and everything. Shift leader named Carmen. She needs to be fired. I've never received customer service like that at fast food place ever. Especially if I don't want ketchup on my burger. Something needs to be done about her. Fui allí el domingo. Pedí una Biggie Bag de 8 dólares. Pregunté si podían poner mayonesa en la hamburguesa, y la señora me dijo que no podían hacer eso y se negó a ponerla. Le expliqué que soy alérgico al ketchup. Ella me respondió con una actitud terrible, la peor que he visto, y me lanzó la bolsa. Todo quedó grabado en video. La líder de turno se llama Carmen. Debería ser despedida. Nunca he recibido un trato tan malo en un restaurante de comida rápida. Especialmente cuando simplemente no quiero ketchup en mi hamburguesa. Algo se tiene que hacer al respecto. read more

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This is a great Wendy's. The food came out hot, the restaurant is nice and clean, plus the service was great. Shout out to Yeimmy for being awesome. read more

I don't know if it's because I haven't had Wendy's in a long time but the Dave's single hits good! Baked potato also good! Nice staff, little location read more

They closed 30 min early. Unacceptable tbh, I placed a mobile order and everything. Waste of time

going to be rating this location by sections : 1. Service : The service was absolutely horrendous.. while ordering i asked for EXTRA ranch dressing on the side .. I get asked at the window "want any sauces with that?" I said "yes please , ranch" ... I kid you not I check my 2 bags .. NO RANCH IN EITHER BAGS .. this genuinely made me feel so sick and disappointed and disturbed.. my therapist will be hearing about this. 2. Food : The food was pretty good in general.. the sandwich was a good temperature it was really hot for it being a fast food, fries decent .. 7/10 .. drink sprite 10/10 .. my FORGOTTEN sauce 8/10. 3. Parking lot : It's pretty nice , wish it was slightly more decorated.. what carries it is the fire station and the view of a basketball hoop and knowing that all the fire men are throwing their sauce out in a circle all at once at the same time. 4. General rating : 6/10 generous rating btw .. forgotten sauce brung it down, after having sauce it brought it up.. parking lot also brought it down .. firemen carried. read more

Wendy's - Burgers Near Me - Santa Monica, California

Check your food in the bag before you leave. Picked up some breakfast sandwiches to-go and realized when I got to the beach that they gave me a different sandwich than what I ordered. Very disappointing. Tried calling the restaurant right away to let them know but of course no answer. Didn't even give me a receipt so I could bring back and have them try to correct it, not that they would give all the bad customer service complaints at this location. read more

You have to try their fries. They changed something for the better. Hot and crispy like when I was a kid. They maybe using beef talo to fry in because these are amazing. Not the limp fries they use to have. If you grew up in the 70's and 80's and remember how fries use to taste before the vegan's had a melt down about the frying oil had beef in it and everyone changed because a few snowflakes were upset that a burger joint has beef in its fries and all the fries went limp after that when they changed their oil. Just like vegans that are limp and can't get it up because of all the soy they ingest. Wendy's hooked it up with these. They are crispy, hot and fresh. Like French fries should be. Score one for the normal people that enjoy what food is suppose to taste like. It's about time someone took a stand for the majority and not the minority of soy humpers. If you don't like beef then don't goto a hamburger joint. Duh!! read more

Food is stale, oil is bad and they refuse to correct this. Spoke with manager, finally got a refund but she shorted me. I can forgive that but her way of justifying the bad food. Also not accepting any responsibility or kind criticism of the food means the viability of the establishment is in question. Poor management and poor leadership skills. I gave two stars because I do not blame the staff when the manager doesn't care. read more

didn't void the purchase when coupon wasn't asked when mentioned and charged full price. Refused to help. Talked about their personal life instead of helping. read more

Customer service was terrible got my order all wrong. Kiosk screens not working and employees will watch you struggle without telling you they don't work from the start. Was given attitude on top of this.‍ read more

my first experience here tonight & had by far the worst customer service ive ever been given at a Wendy's. & thats coming from someone who has never had an issue with a Wendy's establishment before. At this very location i tried to split an order with a friend of mine around midnight tonight & the employee who was on shift taking drive thru orders was very rude & declined to split our order the moment he heard we were going to use our own coupons individually that we received off of the Wendy's app. Not only was this man making it very difficult after the fact but was treating us very poorly. It made us very uncomfortable w how such a simple request could be given such a hard time. I think i speak for all of us when i say its not fun when the staff seems to be negligent to a good, helpful & not even the least bit kind experience when we are hungry. Therefore 1 star. read more

This Wendy's sucks went to the drive thru to get my daughter who wanted to try the Krabby patty meal and was disappointed. First we didn't get the meal in the box it was advertised in so there was no Krabby patty experience might as well had went somewhere with better tasting food. Second the guy forgot to put straws in our basic bag for our drinks and didn't even put a couple of packets of ketchup or offer any condiments. Third he didn't drop my receipt in my bag. Literally never eat Wendy's and now I remember why, the food is subpar for almost $30 for two meals. Fail. read more

I've been here 3-4 times. The quality of the food is always fine, but lately the speed of service and the quality of service is poor. I feel like the staff is distracted and I had to repeat my order a few times even when they weren't that busy. You have to ask for utensils or straws. (I'm guessing people are stealing them? Unsure why.) I noticed they gave out multiple frosties with the lids barely on/leaking. Didn't have lettuce on my sandwich that normally comes with it. I love Wendy's and this is the only one in this area, so it's kind of a trade off of getting what you want to eat but dealing with poor service. I also wouldn't recommend eating there alone - it isn't the safest (as a woman). I usually just grab my food and go. There is a bathroom though and big parking lot. read more

Wendy's - Outside - Burgers Near Me - Santa Monica, California

Picked up food drive-thru on Friday night A small bug came out from the brown bag and tried to call multiple times but no answer went to get a refund yesterday Asked me how come you didn't bring the food? And how come you didn't come right away? I work nearby but don't live around No apologies, careless, poor customer service read more

Wendy's - Called no answer - Burgers Near Me - Santa Monica, California

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They overcharge on everything and don't really follow company promotions. Meal deals are still 8 dollars when other locations finally brought them down to 6 or 5. Check the wendys app read more

Best Wendy's. Super nice staff and quick. We stopped by this Wendy's location tonight and Eduardo made our day. Food was perfect, thanks you guys! EDIT: hands down, best fries I have had at Wendy's EDIT: also, best Jr. Bacon Cheeseburger and Double Cheeseburger we have ever had. read more

Wendy's - Burgers Near Me - Santa Monica, California

It's horrible that businesses expect us to support them but do not have bathrooms open. Jack in the box, Mobil, and Wendy's all next door to each other lie and say their bathroom is out of service I refuse to buy anything from businesses that lie to their customers. read more

Make sure you check your bag so they don't give you half container of fries. Please treat my money with respect.

Last night my wife and I went through the drive-thru around midnight. Today is my wife's birthday, so I told the guy taking our payment that it was her birthday. He turns and yells out "guys, get over here!" The other five employees come over and we all loudly sang her a happy birthday. My wife is humble and never seeks attention. She got teary eyed. It was a really kind gesture on the part of the people working there, and I really appreciate them taking a moment to make another human being feel good about themselves. Thank you so much. read more

Can't remember last time I had Wendy's! We were craving some chicken nuggets so we stopped here on our way home. The service at the drive through was quick. Got 8 pieces of the chicken nuggets and it was delicious. Crunchy on the outside and soft on the inside. I say their chicken nuggets are better then the McDonald's or Burger King. read more

Worst Wendy's I've ever been too! Do not go here, food is terrible, environment is terrible, establishment is dirty and filled with homeless people... but the food is nasty , quick cooked and I wouldn't recommend anyone eating here, not worth it, and I like Wendy's food but not this one! read more

Watch out at this location. I visited this location today with my husband and decided to pay via Samsung pay with my phone, and the clerk was trying to view my card number info. I sat and watched him hold my phone with both hands and fiddle in the corner with my phone. His co worker laughed and asked him "what are you doing, it's not going to show you" he then tried to run off to the back once he handed me my phone back & his coworker asked him where he was going. I've since put a lock on my information, but it's truly sad to watch a human live off the thrill of stealing from someone & willing to lose their freedom and job over it. I will press charges if I receive any fraudulent activity on my cc. If you need any further information on this, I will be more than happy to provide receipt information. I was there between 2-3pm. read more

not sure why there's so many poor reviews. I come thru the drive thru pretty late after getting off set fairly often, and I'm in and out usually in less than 2 minutes. super fast, and pretty good. late night drive thru crew is always on top of things and friendly :) read more

5th grade English isn't understood here. At least 4x I told the teenage cashier "no bacon" on my #10 combo meal. As usual, I am right as bacon was on the meal ANDnot on the receipt. Don't go here until the franchisee trains the Infidels. read more

Wendy's - a receipt for a restaurant - Burgers Near Me - Santa Monica, California

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Super poor management and terrible customer handling.... I love Wendy's but I never want to come back this location... read more

George was so outgoing and helpful he let me change my fries to garlic fries last second when learning they added that to the menu, Joel was super nice and had great customer service when bringing my food even went and brought me some sauce right to my car, Anna was super helpful helping me sign up for the frosty rewards program.. And Sonya was very polite and told me & my family have a great holiday weekend Michael even gave my little brother a free frosty when we asked for it too late because the line was super long!! Would definitely come back when I'm in the area we live in Manhattan beach but there is no Wendy's there!! Outstanding experience overall read more

Wendy's - Chili & Cheese Baked Potato Peppermint Frosty Classic Chocolate Frosty - Burgers Near Me - Santa Monica, California

The absolute worse Wendy's I have ever been to!!!! Only 1 cashier, Name was Payton so extremely rudei mean extremely!!! About 10 people in line, waited about 20/25 mins just to place my order!!! The cashier Payton was mainly focusing on packing Uber/ Grub Hub orders that had not even arrived yet. Food meh, and the $3.99 Ghost Pepper Fries portion size is about the size of a small frie and not spicy at all. read more

We got there and it seemed pretty hectic, despite only having like 5 costumers outside and 3 in the drive through. Took us 30-45 minutes to get FAST food. It has fast in the name because its supposed to be QUICK! Then they got our order wrong and we needed to get it fixed. But, since the staff was so unorganized they couldn't understand what they had gotten wrong. The manager at the time (red hair, older woman, latina) Was extremely rude to my friend despite their staff getting our order wrong and not even writing down one if my friends names on their order. The actual interior of the store was dirty and tables were unclean. To top it all off, they had no vanilla ice cream ofc! Horrible will never be going to this wendys again please fire that manager and better train the staff she was working with. read more

I love coming to this location on my lunch breaks. When I see Thomas working, I know i'm going to have a superb food experience. The drive through and front counter staff are so friendly! Also, it's something about how the burgers are made here that taste better to the point I only eat Wendy's in SM! Thank you again for the fast and great experiences! read more

I was pleasantly surprised by this Wendy's. When I went to order a four for four, the employee let me know the prices had gone up, which was helpful since I ended up choosing something different. At the window, he was friendly and efficient, and the service was impressively fast. The best part was that everything was hot and fresh--definitely the best Wendy's I've had in a while, and it really hit the spot! read more

As is not much of a lunch variety to choose from, and way overpriced. After settling for basic cheese burger - we were DISGUSTED when we found a long strand of hair in it. GROSS - don't waste your money here read more

CRAP!!!!! Seemed like 1 person was working. Outside patio area is DISGUSTING!!!! BK needs to step it up! In n out is always clean!!! The establishment itself needs to be CLEANED!!!!! The food was "OK". 2/1- stopped in for a snack..... the inside of this establishment is DISGUSTING!!!!!! There is not even soap in the men's room!!!! The soap dispenser is BROKEN!!! How does your Wendy's taste now that you read this and you know the guys touched their cocks and asses and have NO soap to wash those hands!!!! HEALTH DEPARTMENT!!!!! read more

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