I placed my order via the drive thru. Customer service was good. No wait time. I tried the bacon burrito for the first time. It was ok until I saw a small piece of green egg! I'm not sure if the spot was mold but the burrito and the breakfast potatoes went into the trash! I won't eat the eggs again. read more

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I wanted to try their chicken tenders, so I ordered the 4 piece and medium fries. Chose the BBQ dipping sauce. The breading was ok, but occasionally some of it was tough to chew. The fries were very good. The chicken was pretty good. Juicy and tender. Would I order it again? I would. read more

Waited forever to be helped at the drive thru, waited an additional 20 minutes to get food only to find that the food was uncooked and raw read more

Wendy's - Raw Classic Chicken Sandwich - Fast Food Near Me - Saint Louis, Missouri

Food service was awful. We gave them our order and they gave us a completely different one and tried to argue that we were wrong. They also gave us crappy food and were rude about it. Horrible place read more

Closed 15 minutes early it's really sucks because I just wanted a frosty. Normally they have really great service but this is really just disappointing read more

I went in and an older woman, I believe it was the manager who acted inconvenienced when she was taking my order because she was having a telephone conversation during their rush. Took the 2 daves singles home to find so much catsup on both of them they were inedible. Enough catsup that they could have sauced 1p burgers with what they had on these 2. I think they must have a comedian who thinks they are funny. Who trains these workers? To pay the price these places charge and get some bullshit service like this is ridiculous. Place will do week with better trained people. Until then, I will go some place else! read more

I work in the vicinity of Wendy's, and I like to keep things simple. I won't go on a lengthy rant just because someone forgot mustard on my burger--it's fast food, and you generally get what you expect. However, I do occasionally visit this location's drive-thru for lunch. The staff is always friendly when taking my order. I usually go for the cob salad, which I find amazing and probably one of the healthiest options on the menu, along with the occasional cup of chili. I have no major issues with Wendy's. I understand that people in fast food work hard, and I try to cut them some slack, especially during busy lunch hours. The only drawback for me is the parking lot and the somewhat inconvenient exit, but I acknowledge that these are things employees have no control over. read more

Never will I eat from this location again! Rude service along with puking for the night. I'm always polite and nice to everyone I come across; especially those working in the food service industry. Not only was the young girl taking my order at the drive through rude but she seemed as if she didn't want to be at work. After I told her thanks and I hope she had a good rest of her day all she said was "Yeap" and closed the window. I also got food poisoning after eating a cheeseburger from this Wendy's. My plain cheeseburger had everything on it; I knew I should've checked my order before I drove off but I was so baffled by how rude there worker was I just drove off. Later that night I woke up out of my sleep with bad cramps, sweating from head to toe and vomiting; not to be too graphic but that cheeseburger was definitely what made me sick. SAVE YOURSELF THE HEADACHE AND STOMACH ACHE. DO NOT EAT FROM HERE!! Things that went wrong 1. My plain cheeseburger had everything on it (lettuce, mayo , pickles, onions and ketchup) 2. Rude service 3. Food poisoning 4. They also made me wait in a parking spot for my food to be made ; guess they didn't want me to hold up the rest of the drive through line read more

Very rude customer service, they acted like how dare interrupt them with our order, the order was wrong when we got home and no receipt was provided. Definitely not going back there. read more

I ordered through the wendy's app and then the delivery driver decided to steal my food. I guess they use door dash to deliver Through their app. Is anyways?I got A hold of the manager there and he not only refunded me all my money but also gave me my food for free. He also said he would have one of his people bring it to me but he was short too many people that day. He was definitely a big help in a stupid stressful dumb situation that shouldn't have happened. I definitely appreciate what he did and will be going back here! read more

I love Wendy's,I get Dave's double w cheese,everytime,CHEFS KISS My family also loves the spicy chicken nugs,O yeah read more

Small order... one meal deal, one kids meal, small chili and sour cream and chive baked potato. Meal deal was fine. Kids meal - they forgot to tell me that the kids meal came in a plain brown paper bag, and they were out of toys. Chili - was cold and plain Potato - was hard as a rock, and plain - no sour cream I KNOW Wendy's can do better than that!! Train your employees!! read more

I ordered a David Double meal with no onions. I got home and had a Double beacon burger. Not what I ordered. I call back to the South Lindbergh store, I had to call 3 times before someone picked up and she said that the manager was busy so can you call back in 10 minutes. That's what I did and the 2nd try they took the phone off the hook. Without customers there is not job at Wendy's. They have no leadership over there and I was told the manager name is Meme! This is not good customer service read more

Honestly the WORST service I've ever experienced. The Greasy middle aged man working the drive through was so rude for no reason at all. He was short with us the second we pulled up. On top of that our order was wrong and the food was cold. I understand working in fast food on a weekend could be frustrating, I just don't think that because of someone else's poor life choices and overall lack of motivation I should be treated terribly. I wish I could give it zero stars. read more

Great service, fast, efficient, friendly and fresh food at this location! Not sure what is going on with some of the fast food restaurants in St. Louis with poor service, but Wendy'a has shown no signs of decline! I will drive out of my way to get a spicy asiago ranch chicken sandwich from Wendy's! Each time the sandwich had been cooked to perfection! Warm, crispy and not over cooked or chewy. So delicious! Fries are also fresh and hot! And they have Diet Dr. Pepper, which is another plus for me!! Even when the drive thru is crowded, the line still moves quickly. Staff are super friendly and efficient! read more

Great chicken nuggets and fries! But, there is a big problem with this place. 1st, we asked for drinks, we got them but with no straws. 2nd, we asked for fries, they didn't give us any fries. 3rd, we asked for spicy chicken nuggets and a small coke, but we got no chicken nuggets and a large coke. This place messes up orders way too much I keep on thinking its either on purpose, it is the same people making my orders, or they are just being lazy. Make sure you check your bag before leaving or you might come home and have no fries. read more

Look I'm from a long time Wendy's family when it comes to hamburgers. We're talking decades. Over the past years I've even gifted their gift cards to my family members back in Ohio who have also been long time Wendy's fans. That tradition is hereby ended as of today. If you like excessive grease on and in your food this is the place for you. If you know the difference between a greasy hamburger and a needlessly greasy hamburger then avoid. My household ordered out Wendy's. At first it was noticed that they didn't get the toppings right so we had some of it redelivered. In general though The burgers even the replacement order was repulsive because of all the excessive grease. Even the lettuce buns were 100% saturated through with grease. Not just coated with grease. The meat the bottom of the serving dish all coated in Grease a lot of it not just traces. I should note that this has happened on 75% of the last four orders placed with that Wendy's location. I did speak to the manager in charge and he didn't think there was anything wrong with their product. Also 50% of the orders they simply got incorrect. read more

Literally just left the parking lot. They refused to open the doors for me even though they didn't give us any utensils, straws or dipping sauces in the bag. I went up to the locked front door and motioned to them that I just needed utensils and the (plenty of) employees working there just shook there heads no at me. No wonder all of these places are going out of business. They couldn't even remember my order when I pulled up to the window.... read more

Food was cold, the service was bad, we had to wait to even order when there was no line. We didn't get half of our food, we didn't get a whole meal and a chocolate milk which my toddler was complaining he didn't get and ended up throwing a fit. Horrible place, not coming back. I shouldn't have gave them a second chance after what they did last time. read more

Southwest salad Not the first time this has happened. Time after time I have gave them chances and this is now the 3rd time I have received a hair in my food. Called the manager to which the reply was, "the women who makes the salads doesn't have black curly hair". That is great considering I have blonde short hair. Unprofessional and disgusting. Will not go again. read more

Wendy's - a close up of a salad in a bowl - Fast Food Near Me - Saint Louis, Missouri

The staff can not do there job... they make fun of the customer's when they leave. I saw it first hand. This guy came in after they was missing half of his order and he had to drive all the way back so they could fix it. And when he walked out they started to make fun of him... they also messed up my order. read more

Ugh what a shame. Great food- poor customer service. Poor wait times. Not fast whatsoever. Will either go to a different Wendy's or go somewhere else. Not worth it. Be prepared to wait... for a long, long time. read more

poor customer service. The lady in the drive through is extremely rude. They act as if you're bothering them by simply choosing Wendy's. I guess they're trained to try their best to insure that any customer that comes there will never return. read more

this place sucks the manager is an assole and the workers are no different i pull up to the drive through and they just closed on me but when I drove up to the window I saw the manager touching her coworker privat part and then when I blow my horn they stopped and continue making an order this place is disgusting it should be closed down read more

Service was horrible and the works were rude for no reason and I am never going back this Wendy's this is the worst wendy I have ever been to I hate Wendy's thank you read more

Your food taste and looks disgusting as hell why tf your fries taste like godamn boiled broccoli and why am I always missing a drink when I order from you read more

This is a common destination for me, when visiting nearby Costco. I almost always go the 4 for $4 or 5 for $5 route. Never been disappointed. The food comes out fresh, the fries are adequately salted, etc. On occasion, they miss a special request (like "hold the tomato"), but no biggie. read more

Terrible costumer service, food takes too long to get to you, I do not recommend this Wendy's location.

I am delivery driver with a big truck that can't fit through the drive thru. They refuse to let me in to pick up an online order because the dining room is closed. You couldn't pay me to eat at this location. Ever. read more

Just left this location at 8:30 am, an the coffee tasted old and the chicken sandwich was cold. I'll never return to this location. #trash

Made me park and wait for my food and got Food cold, didn't get my salad. No receipt. Didn't get the correct drink!!! Not coming back again. read more

Tried the new chicken sandwich thanks to the current "free" sandwich promo. Of course it required another purchase so more of a "cheap" sandwich than free, but I digress. Anyway, mine somehow came with pickles omitted (all pics show it comes with), a see-thru slice of tomato, 1 piece of lettuce(aprox the size of my thumb or maybe 2 quarters) and a chicken patty slightly larger than a McChicken (albeit an actual solid piece of white meat). If this is Wendys attempt to get me hooked on their new sandwich via cheap sample, it failed miserably. Its equivilent to Jack n the Boxes 2 for $5 spicy chickens. Samples should err on the side of overwhelming, not falling short of expectations. No way I'd consider paying the suggested $4.99 price if this is what I get. Dont get me wrong, for the price of a small fry $2, and the sandwich for free its acceptable. But to think they are expecting people to be happy buying a chicken sandwich meal for$7-$8 in the future is laughable at best if this is what they get. Maybe stick to burgers. If chicken is what you want, go down the street to Chick Fil A or a Popeyes. Better product and $4 or less. read more

A pick up order online they forgot to give it to me ghost pepper sauce I went back and I say to the white guy he looks like 40 years old. He's so rude not saying I'm sorry nothing just give it to me but if you ask for extra sauce, they gonna say $.25 read more

Everyone else at this location is very kind, but there's a middle aged man who works here and he's always rude. One time I went inside to order and the door to get in was unlocked. He said the inside wasn't open. I didn't hear him the first time and he repeated himself to which I said oh okay and turned around to leave, then wants to say once my back is turned "IDK HOW MANY TIMES I HAVE TO TELL YOU" condescending and gives off the worst energy. Every time I see his face he looks pissed off. Are you ever happy? Lol Don't work if you hate it so much. read more

I am a US Army veteran. Wendy's advertised a free breakfast on Veterans Day. It was morning when I got into the long slow moving drive through line. By the time I got to the front of the line to order I was told the time to order breakfast was expired and they would no longer honor the free veterans meal. I pointed out to the rude condescending person who looked barely out of her teens how long I had been waiting. Her response was to get even more rude and condescending. If you are a veteran or if you are thankful for your freedom do not go to this place. read more

DO NOT EAT HERE !!! I bought a frosty and as I'm spooning through the ice cream there was hairs and all type of black specs in it. I hate it here read more

Rude staff. Bad at their job. Will f your order up. Never coming again. Definitely giving them bad ratings on survey and calling corporate.

Wow! Nicest Wendy's I've personally experienced. Food was fresh, hot, cooked nicely. Dining area was clean and spacious. They have a tv and lounge. Employees were polite and professional. Service was fast. Pulled pork bbq is yum! If I'm in south county, would love to stop here again. read more

The drive-thru service was lackluster. She assumed my questions were requests, and I didn't feel like she cared about me in the least. The speed was pretty impressive. All in all, it took less than 10 minutes. They did, however, mix up my frosty's. When I pointed it out to the attendant, she didn't apologize for the mix-up, or say anything. She just held out her hand for the frosty's. Not a big deal, but it made a noticeable difference. They also neglected to give me a straw. Luckily, I had an extra in my car (from an on-the-run from yesterday for water), because I did not feel comfortable going back to request one. She only said thank you once at the very end, and she just didn't seem like she could be bothered to be working there. The fries were only somewhat warm, the weather outside seemed hotter, and they were pretty dry and bland. The actual burger wasn't bad. Nothing to write home about, but it wasn't bad. All in all, I'd suggest going to a different Wendy's, or restaurant altogether. read more

Customer Service is horrible I visited at 1025 am and the fries were dark brown as if the grease had not been changed for weeks! The man at the drive thru had the nerve to say you welcome as he handed over my food as if I should be thanking him for his horrible service! I won't be back! read more