We arrived at this location and had our order placed by 2:15 (according to the receipt). Now how long did we have to wait? Our sandwiches sat on the tray for 10+ minutes and the cashier didn't seem to know what she was doing, or understand that she had to finish putting the remainder of our order on the tray (which consisted of (1) 4 piece nugget-though she charged me for (4), and 2 fries).
When we got there, we were the only one's in line or waiting for food, yet the people that came in after us got their orders before we did and were out the door. I had to speak up several times and tell the young lady (Atianna? according to the receipt) working, "I think we're just waiting on the nugget and 2 fries". The first two times I said it, she said, "Mm hmm" once and nothing the second. Finally, she called for someone to come help her and 17 minutes after paying for my order with our cold sandwiches (and yes, they were cold) we had a complete order and refund for the 3 orders of nuggets that I was overcharged for.
Just a thought, but how about putting someone up front who knows what they are doing? I understand that she might be new and unfamiliar with how things go and may be a bit slow just yet, and that is understandable. But while it was no longer the lunch rush, she was obviously overwhelmed. The only one who pays for a lousy experience and cold food is the customer. No apologies were made, heck, not even a complimentary frosty was offered for the inconvenience.
We dined in. The tables looked dirty and crumbs were everywhere. We found a round one toward the front windows that was less dirtier than the others, but seriously, how long does it take to wipe a few tables down?
My husband and daughter wanted frosty's for dessert and when I went up to the counter again, Miss Atianna, aka Grumpy Bear, couldn't bother speaking. Not one word.
I'm kind of over it. I don't care how long you've been in business or how many chains you have. When the day comes that you can't be bothered with treating your customers the way you'd want a guest in your home treated, you've been in business a day too long. read more