Last Friday aprox 7:00pm. KEILA,very professional,fast service,she's a real asset for Wendy's Corporation.Very nice drinks machine,restaurant clean.We will return for sure.Thanks. 5 stars for Keila (employee) read more

Wendy's - Burgers Near Me - Florida City, Florida

The food was "ok". It's fast food. Salty...greasy...but edible. I honestly think the AI taking drive thru orders needs to be unplugged. It couldn't seem to get the idea my husband wanted lemonade. Finally it offered an attendant. Thank god. She took the order went to first window and no one there to pay. Got to second window and were asked if we payed at first window. Welp we would have if someone was there? (During lunch rush time one would think there would be). Then we were told "hold on a sec". (Long pregnant pause). Then repeating our order back they only had half the order right. First girl couldn't figure it out....second girl comes to help. Finally things seem to start happening. Get our food and it's still wrong. You can't make this shit up.... read more

I almost hate to leave this as everyone else has already hated this place, but dam .. Came in and ordered. Line wasn't too long and order taker did what I thought was ok. My wife took her drink and went to go find a table, they were all disgusting. Not seeing any spare employees except the one on break, she went to the bathroom to get soap and towels. Wiped down the table. I at this point go into the bathroom which was in serious need of some attention. Washed my hands no problem however the automatic dryer was busted. Had to go into the next stall where there was a separate sink with towels. So by now my wife has our order at the table, which was wrong. My mother in law took it back up and was asked for her receipt. She didn't have it as it was left on the counter, but remembered her order # so they looked it up and made the correct food. She commented that we had to wipe the table down as they were all disgusting. Condiment station where you help yourself to straws and ketchup and stuff was covered in spilled food too. We then go sit and eat, while one of the kitchen staff comes out and starts pushing in chairs and straightening tables, (not cleaning them) .. scratches his face, fixes his hat, all while wearing the gloves that he was wearing to prepare the food. Yea, um... Super happy I don't live local to this one.. read more

No recognition or service when standing at the counter. Bathroom was not clean. Could not tell about the food. We left without ordering

I didn't like the feel of this Wendy's at all. The only saving grace was that they have a Coke Lifestyle machine--love those. Upon arriving here there was a huge drive thru line in a very tight parking lot. We chose to go inside and the order taker was super slow. We had to wait so long it was painful. Ordered a triple burger with bacon and it was actually prepared well, so was the garden salad. The seating area didn't feel that clean, I was glad to eat and run out of there. read more

I could of applied for the job, took a drug test, got hired , trained and could of cooked my own food quicker than my visit here. I know it's a tough job and very labor intensive but dang. I think they are literally butchering the cow as we speak as long as it's taking. Woah. read more

Wendy's - Me growing Grey hairs and wrinkles while waiting - Burgers Near Me - Florida City, Florida

Damn, I thought the Wendy's back home sucked - but this place is so slow. I waited in line inside for more than 15 minutes just to place an order. read more

Just attended this Wendy's and the mgr was super rude the employees were tying to make sure the order was right. And she kept yelling at them.. I asked to speak to her and when she came up to me I said why are u so upset? Her response customers like you make our jobs hard!" I said why cus I asked if my extra fries were there and you cut your employee off and didn't let her answer! That's terrible! I asked the rest or their team why is she mad? They all said the same thing she's always mad""" this was 1/13 at 5:20 pm like right now!! read more

Was starving on a road trip, and hit this place. Drive thru line was long and took forever to order. While waiting in line was approached by two panhandlers who lingered around the area my entire time in line approximately 20 minutes give or take a few minutes. I can't fully place the blame on wait time solely on the business because as someone who works in customer service I deal with people on a daily basis who just either have no idea what they want or simply can't decide. Food was hot and was tasty. read more

This place works at the speed of molasses. What's the point of a drive thru if the workers are so slow the ice cream melts before it gets to the customer? read more

This is the worse Wendy's ever Long wait Burn fries Dry bread Bad service Don't eat here is not worth it read more

Drive thru ordered #10 Homestyle Chicken Asiago meal. They had no Sprite or Coke in any machine. So I ordered just the Homestyle Chicken Sandwich. Which I had to go in, was given the wrong sandwich. Being there, noticed all drink machines not working and there were no napkins available. I had to ask for napkins and was given two. There is definetely some bad management here. read more

Haven't been there for a while but it got better on drivethru Place my order and was treated very nice and even gave me a free 4 piece nugget Corona virus or not I liked it , I'll be back read more

Probably one of the worst Wendy's experiences I have ever had. Three manager looking types on the floor and it still took 20 minutes to get my order. The grill person was arguing with the order takers. Who knew that when you order a four piece nuggets you get three plus one French fry! read more

they rude as hell and don't do orders right and no customer services .Also they show and I assume she night manger she very rude especially in front of the workers. read more

Looking for late night food this was across the street from the place I first tried. I read the review and I can't say I experienced anything like that. I went through the drive thru so I have no opinion of the stores inside. They had the whole menu available to order from. The staff were friendly and prepared my food fresh. The items came out hot and as I ordered them. read more

Passed through the drive thru no one answered, waited for 5 minutes. Then went inside, no one helped me or acknowledged me for another 5 minutes. Heard one of the employees say "I don't want to help anyone" finally came over with a bad attitude and helped me. Worst place ever. What is management doing ? Don't waste your time. read more

This is the worst wendys I've ever been to in my life. It took 20 mins to get two chicken sandwiches. Everyone in like was complaining waiting forever for simple orders. Its disgusting inside, trash on the floor etc. Extremely disappointing even for a fast food place read more

Slowest Drive-thru EVER!!! No customer service (I'm sorry for the wait or even a good Afternoon) ordered 2 sandwiches took 20 minutes

Very unorganized. They had to stop taking orders because they couldn't fill the one's they had even though it was one order filled at a time. Food on a tray was tossed because it sat too long while waiting to complete an order. People were coming in from the drive thru with wrong orders. My son's burger was bright pink and that was after waiting over 20 min our original order. I wish I looked at the reviews first. I have never written a review for a fast food place but this was unbelievable. There were no straws, no napkins and no soap in the women's bathroom. read more

This by far has got to be the WORST Wendy's that I've ever gone to. The drive thru was ridiculously long so we decided to park & order inside. My boyfriend waited 15 mins JUST to receive change after placing our order. It took another 25-30 mins to actually receive the food. The service is HORRIBLE & the fact that there's no sense of urgency in a FAST FOOD establishment is just beyond me. The staff can't even haves a cohesive work environment because they're too busy arguing amongst each other. Though the order was correct & the food was fresh (which it better had been after waiting almost 30 mins!), we will NOT be returning to this location. Their doors need to be closed PERMANENTLY! read more

Just went in to order food. Gave for a 100 percent a 50 dollar note !!!! The only one left in my wallet. The cashier put her hand down quickly , and iT was so quick and i really didnt exspected that , and then sha said u gave 20!! Well after 5 times telling her i gave 50 I gave up! If i was back in my country i would have gone further . But i just want to let you all know Be carefull when u are a tourist ! She saw me coming and took her chance No more Wendy's for me in Homestead !!!! read more

Terrible. Over 25 minute wait if you go inside. Drive through was flying. Worst Wendy's I have ever experienced.

Service inside very slow. It took 30 minutes to order and no way would I return. There were more employees then customers. With Macdonald's, Burger King, and Long John Silver within a couple blocks I would visit them instead. read more

No words. We might as well have gone to a regular restaurant. Service couldn't be slower. Quite a few tables of people waiting for their food. Dirty tables. read more

Horrible service. Completely messed up my order at drive through. Had bad experience here in the past. Will never go there again. Also the food was not very good!! read more

Worst, most disgusting Wendy's I've ever stepped in. Literally couldn't finish the food. I was afraid I was gonna get food poisoning. The whole place smelled like urine. I'd give them a zero if I could. I'm surprised this place is still open. This place needs to be seriously inspected. read more

While the four of us adults were traveling to Key West, we drove the drive-thru of Wendy's Restaurant # 00001970. Big mistake. I personally wanted a junior cheeseburger minus pickles and a hot tea. We paid $18.89 for our orders (including two Frostys, an avocado salad, another Jr Cheeseburger, and a combo meal with a full size burger and small fries). Then when it was time to pick up the order, the attendant informed us that Wendy's did not serve hot tea. We asked for just for a cup of boiling water. Then when the driver asked for a refund for receiving a cup of hot water (and not tea), the attendant ignored her. After we drove away, this restaurant did not make my Jr Cheeseburger without pickles, and the burger was barely warm. It was obvious this particular Wendy's is not customer service-oriented. Save your hard-earned money for another establishment. read more

Only reason I'm giving it a 4 star is because they really need to teach these people some manners. Like thank you etc...when in drive thru don't just stick your hand out to give me my food then close the window. Happens all the time with the same person. Other than that it's great, fries are always hot!!!! read more

SLOWWWWW We waited over 30 min to get our food. "Fast" food I think not. Worst Wendy's I have ever been to

Person taking orders was confused. She asked us to repeat our order once we got to the window, but she started telling us what she had instead of listening to our order. It took FOREVER to get our food and even then it wasn't good. Vegetables on the burgers were terrible. Fries were terrible. One burger had cheese when we didn't order cheese. I wanted an ice water, received bottled water. Seemed like we were there, in the drive through, for 20 mins. read more

The drive-thru was long, the inside was long. We waited 1 HOUR to get our food inside. The fountain machine was out of every soda. Employees had no idea what they were doing. Managers inside we're just as lost. Worst experience ever. read more

They need to train the workers and the MANAGER better customer service very rude for no reason at all I was in the drive through window and the manager threw the bag in my car then there was no straw in the bag so I said miss may I have a straw she's like in in the bag so I had to show her that there was no straw in the bag so I could get one then to beat it all my order was wrong when I got back to work. read more

Terrible service. We went through the drive thru even though there were cars backed up waiting to order. The employees had no manners and didn't get our order right. They didn't give us spoons, and my frosty was melted when I got it. Don't waste your money on this place. read more

45 minutes for a meal. Pathetic service. Go somewhere else. This staff has no sense of urgency. They're just hanging out while the customers are a distraction. read more

Could not even eat here. Needed to use the restroom before ordering and the ladies room was so disgusting that we just walked out. Figured that if bathrooms were dirty that the owner/workers don't care about cleanliness in their kitchen either. read more

This Wendy's is notoriously slow but it is also very very busy. I prefer going inside to place my order because the drive-thru is extremely slow and we are usually hauling a trailer or a boat. On this particular day 1/1/2020 there was only one young lady attending the counter and serving the fries and nuggets. She was polite and meticulous about her job. Her name was Ashley (sorry if I misspelled her name). She was doing a great job. It seemed slow cause she was serving so many people by herself. Someone else was doing drive thru and cooking. An older lady who seemed to be the manager got there with change for the register as my husband and I complimented Ashley's job. Instead of acknowledging us, she seemed annoyed and told Ashley to hurry cause she had somewhere to be or something to do. What a shame to miss an opportunity like that to encourage your employee and to thank your customer for their input. Keep it up Ashley!! You are management material!! @ Corporate or franchisee: check in on this girl and please do something about the management! read more