Don't come here if you want good customer service, as in the year and a half I've frequented this location nearby my house, I have only been met with attitude and lack of any kind of general enthusiasm or care on the part of all the crew. No smiles, my "thank you"s are met with "okay, bye" more often then I can count, I get rolled eyes when I ask for further assistance. I understand that it's 'just' a fast food establishment, but it's not too much to ask for basic kindness and decency. I'm writing this review in hopes that maybe, possibly, something changes, because it's really disheartening. (Added one star because at least the food is good.) I expected better from Wendy's, having never had a problem at a single restaurant until now, where it's so bad that I'm moved to write here about it. read more

worst ai service ever!!! it gave me zero sauces for my order and they tried charging me $0.58 for each sauce "extra" even though i got none for my order!! absolute worst 0/10!!! ambiance horrible!! read more

Worst Wendy's experience ever. The AI order taker was awful. Then when I finally was able to talk to a person, I was met with a horrible attitude. Again, when I got to the window and asked for an extra sauce I was met by another employee with an attitude. 2 of my burgers were made incorrectly. This Wendy's needs a new manager for sure to get things under control. read more

Nice location and that's where it ends. I needed a quick pit stop for food on my way to a trade show and Wendy's tends to be consistent. In this case the nuggets were ice cold and chewy; both burgers had mustard and pickles despite me specifying on the app order no to both. Finally the drink wasn't right and that was just the icing on the cake. read more

They have a high tech drive-thru menu board. It's unfortunate that the Ai menu board takes a better order than humans can fill. Ordered a spicy chicken sandwich no tomato, add American cheese. Received an over-done shriveled spicy chicken patty with tomato, no cheese. This is why Wendy's are closing everywhere. No quality control. Would not recommend this location. read more

Wendy's - This is what spicy chicken sandwich not tomato add American cheese looks like. Do not recommend. - Burgers Near Me - Davenport, Florida

Worst service I've had in a long time everyone was confused when taking orders it was not busy yet the staff didn't seem to have control as one customer never got his order he complained that they only gave him one he didn't speak Spanish n the women seemed like she couldn't communicate as she kept answering him in Spanish. The cashier was also helping trying to figure his order while three of us waited to place our order. When the cashier came to the station he was extremely slow taking order and once it finally came to me I waited patiently for an order for cheese burger and nuggets. As I get in the car I noticed how extremely tiny the nuggets were. I did not have the time to turn around so here I am. Wendy's please do better service read more

Wendy's - 10 PC. Crispy Chicken Nuggets - Burgers Near Me - Davenport, Florida

Extremely disorganize, manager do not know how to manage her store at all, employees where doing there best with what they had but you where able to notice that the manager was messing everything and running out of everything early in the morning read more

Delicious queso fries!! Just ask when ordering for queso only. The extra shredded cheese isn't necessary. Prefer just the queso. read more

Wendy's - Fries - Burgers Near Me - Davenport, Florida

It's been a few days and I was debating if I wanted to leave this review or not. I ultimately decided that I needed to as this was a horrible experience. My fiance and I came here late at night this past Tuesday to grab a late night dinner as we both had the late shift and wanted something quick that we like before heading home. When we arrived we ordered our usual meals of nuggets and a baconator , each a meal. The food was okay, a little cold but thats to be expected when getting food late at night at a fast food spot at this point. The problem lies with the interaction with the manager and one of the crew members on duty that night. The minute we pulled around to the window after ordering, it reeked of alcohol. We tried to push past it but realized the one checking us out and handing us our order was slurring their words and being very aggressive when addressing us and handing over our order. We realized they forgot our sauces and when politely waiting 10 mintues for them to acknowledge us again and politely asking for some sauces, the crew member gave us the sauces but was huffing and puffing the whole time. I asked for the manager and when they approached all we received was attitude and disrespect, stating we were asking for "too much". This is extremely unprofessional and disappointing behavior especially from a manager of the establishment. Unfortunately we will not be returning as this had been one of the worst interactions we have had with the employees of a fast food company. I truly hope that this gets acknowledged and addressed adequately to train their staff on proper etiquette and not have workers who are buzzed off handling others food and hot equipment in the workplace. read more

Got to experience the inside of this restaurant and it's even more disappointing then their drive thru. It was utter chaos inside, and they got my simple Happy Meal wrong a couple of times. It took 15 minutes to make it to the counter and another 15 minutes to get the Happy Meal. Avoid this Wendy's at all times if you don't want to wait forever for your order, but if you do, always check your order for accuracy because most of the time they get it wrong. read more

absolutely awful...... door says close at 11 and it was locked at 9:59 the twats. fix your problem

This is a decent Wendy's to go to! We came around 8:00 after a long day in the parks. We had a great experience and the workers were very nice. I'd definitely go back, the food was good as well. Nice and HOT! Exactly what we needed after a long day! Great atmosphere! Would definitely come back! And it's a CLEAN restaurant! read more

This place always has some kind of issue from inside being closed to drive thru only being helped out by 1 person. takes almost 30-40 minutes just to get food read more

When you ask for no ice they fill the drink so full that as soon as you try to put a straw in it. It over flows EVERYWHERE. I swear how hard is it to make a drink and not over fill it? My sandwich was wrong as well. Not sure how it's hard to get an order right. And they even repeated it back. And no receipt to be found either. read more

Terrible ordered 6 Jr bacon cheeseburger biggie bags none of them had any bacon only 1 had any of the veggies that burger was the only wlone that had the mayo it was supposed to all the others had ketchup witch does not normally come on the burger ordered a lemonade never got one though they tried to tell me it was a Doordarshan order when I ordered it through the app speaking of, the app said it didn't have vanilla frosties so we ordered chocolate instead (they gave us only vanilla frosties) the end this place sucks read more

Poor customer service. Night shift staff have bad attitudes witch customer. Show aggressive attitude and unable to get the orders correct. the food was not cooked correctly and missing food. read more

We have been coming through their drive thru for over a year now and the service is always great! Friendly and helpful staff. The food always tastes freshly made. Bonus they have the coke machine with all the flavors. Best sugar cookies ever! read more

MOLD SPORE on my breakfast sandwich this morning 7:40am Manager on duty refunded the sandwich and not the coffee I ordered as a courtesy. "You gave me the sandwich back, so you get a sandwich refund" Get lost!! I feel sorry for the lack of common sense people have these days read more

First they did not allow us to make three separate orders in the drive through. We could only make two. Then they charged both orders to the same card and had to refund us in cash. They then forgot a drink and put the wrong toppings on one of our sandwiches. The meat was under cooked. All of our food was cold. I understand it was 10:30 pm but the drive through is open until at least midnight. Not acceptable. read more

Wendy's - Burgers Near Me - Davenport, Florida

Got drive-through 6 piece nuggets very quickly, but they were cold (not hot or warm at all). Came back a few hours later and they gave me a replacement burger. Giving extra star because of that. Was super frustrated beforehand though because they don't answer their business phone and the answering machine is full. read more

This the nastiest Wendy's I've ever seen. Tables full of trash and both trash cans overflowing with trash. It's raining outside, but it's Florida and they could put the bags out by the back door. Not a good look. read more

Wendy's - Burgers Near Me - Davenport, Florida

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Yikes! This is one of the few places open after leaving the theme parks so we jumped in the extra long drive thru line. It literally took us over an hour to get through the drive thru. There was absolutely nothing fast about this fast food. They need to do better. Even if they made every order at the time the order was placed, there is no reason in should ever take that long to get through a fast food drive thru that sells burgers and fries!! Terrible!!! read more

I have to say I have been here a few years ago and had given it several tries however the service was horrible. I didn't think I'd go back but I did we had breakfast and went for lunch the other day and both visits were great! There were several cars in front of us and the line was moving efficiently, service window employee on both occasions was so nice, food was hot and delicious. I hope this is a sign of continued great service! Thank you for stepping up and improving! read more

every time I Oder from this Wendy's it's always missing something today I ordered and received a baked potato with nothing no sour cream butter I was supposed to have chilli on top. out of course. then you call 4 times and no answer what kind of restuarant is this. poor poor poor customer servic. Do Better Wendys read more

food was disgusting!!! had to order through the drive thru as restaurant was closed due to staffing issues, came last year and same issue, closed restaurant Due to staffing ! we ordered 2 hamburgers, both had soggy tomatoes and lettuce and 2 baked potatoes, both were GREY and hard like a rock, disgusting!!! No more Wendys for us read more

First time coming to this location and the food came out super fast and was EXTREMELY fresh! The fries were burning my tongue (in a good fresh way lol) and were very tasty! Staff was super nice too! read more

I see some bad ratings for this location so I wanted to review it as well. I have never had an issue with my food or service. Quick service and fresh or hot food every time we visit. Given I normally go through drive thru so my counter experience is limited. read more

By far the worst Wendy's in the Country. Every time I come in they give me burned fries, I ask them to replace them again tonight and all the did was put them in another fry container and bag. The frosty machine is always "down". Because of this place ripping me off every time I will never set foot in a Wendy's again. Wish I could give it no stars. read more

12:23 am, family of 8, in search of frosty's to cool down from a long day of the amusement parks. Pull up to this Wendy's and the intercom was broken. We pull up to the second windows and patiently wait while employees are having what seemed like the most interesting conversation. After waiting to be noticed, the windows opens and we ask if we can order frosty's. The attendant responds with a hint of sass, "we are closed". As I stare at the pick up window hours posted 6 inches to the right of her face, it says "pick up window hours 2am". So much for 'eating great late' Wendy's. Apparently this Wendy's went rogue. read more

Staff is always slow. It's seems like almost every time. No apologies and no cares. It is very unlike any Wendy's I have ever been to. The manager is has no care whatsoever! Do NOT go to this Wendy's. It's a trap for wait and rudeness. read more

The service inside is extremely slow. My family and I are waiting an extremely long time just to get a half a$$ed meal. So much for "fast" food. read more

Wendy's - She's been here for an hour! - Burgers Near Me - Davenport, Florida

Pulled in drive through and waited about 4 minutes and no one said anything. I pulled around thinking there was something wrong with their speaker. Lady told me she couldn't take my order and I'd have to drive back around which was a long line. I'll never go back there again. Customer service People!!! Could have taken my order at the window. I went to mcDonald's and was in and out with no issues and they were polite. read more

This is my worst Wendy's experience. It was so bad that I will not return to this location. Especially since it's the closest one to my place. It wasn't the food that was bad. It was the poor inadequate service from the drive thru staff worker handling my order. I won't go into the details except for the time spent there, 45 minutes on a late Wednesday night with no vehicles in front of me. read more

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Sadly I have to review this location again, I was rather hasty with my five star review after it opened and that nice smiling man at the window. It has been a few months since they opened and I haven't seen that nice man again, instead I'm seeing the terribly grumpy employees who take forever to give you your order. This week, I went in the late afternoon to just pick up a burger. When I went to get the food, the woman literally just handed me the bag and closed the window; absolutely no communication. It's typical Wendy's food and while I love their lemonade; this isn't the place for friendly cashiers or a quick trip through the drive thru. read more

Ordered 3 orders of the baconator meal on the drive thru and not 1 burger had bacon... :( so disappointing and bad customer service as well.. you get half a star for getting my drinks right. Oh and she rolled her eyes at me when I asked for ketchup..WTH.. that's your job! never ever coming to this place again. EVER!! read more

Wish I could give this a negative star! I can't believe the rude woman taking orders! Is this high school!? There's a very rude lady taking orders. When I spoke to the manager Carlos he was very apologetic about this lady. I've never had such a disrespectful person take my order. Carlos asked us to come back and have a free meal. I will update this tomorrow I really don't want to go back but my husband believes in second chances. Well, we went back. No shocker it was another bad experience! Don't come here if you have small children and don't want them exposed to verbal abuse! I will NEVER Ever come back here! This place lacks organization and leadership! The employees are rude and the manager lacks follow through. Funny how not person would give me the name of the rude childish lady taking orders! read more

NEGATIVE 5 STARS!! If I could give negative stars I would!!!!! This is by far the WORST Wendy's I have ever been to, let alone the WORST fast food experience I've ever had!!! Starts off with going through the drive-thru 4/23/16 and getting attitude from the person taking my order. Starting with saying "what do you want".......so I started my order and she couldn't get it right. I was only ordering a combo with a salad and a drink at first and no special instructions. She kept saying "ummmm" and such and having me repeat it. So I said let me start over please, being very understanding she might be new and she says "EXCUSE ME?" In question form VERY RUDELY!! Then continued to be rude and expressed its my fault that she can't get my order right and several times told me to "WAIT", no please or anything. Finally someone else steps in and completes my easy order. Get to the window and the person taking my order went on break. I talked with the manager and he apologized and said he would talk to her and comp a meal for my family the next day to make up for the order taker and being severely disrespected. So I come back the next day 4/24/16, walk in with 2 workers at the front counter talking with each other, they look at me and walk away to the back, not acknowledging me at all. A minute later the manager walks to the front to take my order. I explain my situation and she says she will go get the book where problems and comps are written down. She comes back and nothing is written down. She asks if I have my receipt. I said that last night the manager (Carlos) had me write my name and number down and would comp my meal today and leave a note and talk to the general manager. Obviously he didn't and probably threw away my info. She says at that point all she could do is give me a few items from the value menu....SERIOUSLY?!?!? I spent $17 the night before and was treated like shit and this is my reward? I walked out. Read the other reviews here!!!! My advice is to go across the street a block away to McDonald's or ANYWHERE ELSE!!! I don't like McDonald's but it's better than this shit! read more

When you order something plain and get it with everything it very annoying. When you get a wait wait wait from the line cook who made your meal, then making the statement I think I messed up your sandwich, you got the ...plain. Let me remake it for you. This made my day! Good job guys/gals!! read more

I haven't read the other reviews but I must say as a local and someone who comes to this location often I'm surprised about the low ratings. I go inside rarely but when I donuts clean a d has very nice ambiance. Nice little electric fireplace. It reminds me of some of the fast food joints in Europe. In terms of the food, never really had an issue. It's always been fresh and typical Wendy's. The lemonades and teas are always great as well. Again no complaints. Been coming here for a the past couple of years and will continue to do so read more

This is not my first time having a bad experience at this Wendy's. First I got cut in line and the people at the register said nothing about it then the girl at the register was rude as hell. There's this one specific person who works there and she is sooooo slow at making the food. The employees are rude and take way too long to make the food. I got there around 7:15 and didn't leave until 7:45!!!!! THEY ALWAYS GIVE ME BARBECUE SAUCE WHEN I SPECIFICALLY ASK FOR SIRACHA!!!!!! read more