I went to Dr. Folan after reading reviews on Yelp, other patient-doctor review websites, and…read morechecking with my insurance. Fortunately, my karma allowed me to go see this AWESOME doctor with only one hitch... 3 weeks to get an apointment! However, he is worth the wait, and those weeks gave me a chance to collect important information for my physical exam. I was 15 minutes late, but Dr. Folan agreed to see me and I was admitted immediately, before I could even sit in the waiting area. Awesome service! This was my first physical in my adult life. I was VERY pleased with the attentiveness of Dr. Folan and his nurses. I felt free to tell Dr. Folan everything about my life and habits, be it good, bad, or indifferent. When it was appropriate, he shared bits of his life with me, too. I was completely honored and cared for, and was clear that he wasn't judging me. I could see the entire time, he was working in his mind what he had to do to protect my health. I have yet to deal with the payment aspect of this apointment, but that isn't as important to me as having someone 100% on my side. That is Dr. Folan.

I've only had one visit with Dr.FOlan, but it was a very positive experience. I came in with…read morecold/flu symptoms, and he gave me exactly the care I needed. From the start, he was very attentive to detail and took the time to really listen to my concerns without making me feel rushed. He asked thoughtful questions and made sure to fully understand my symptoms. He also explained everything clearly and in a way that was easy to understand, which I really appreciated. It made the whole visit feel much more reassuring. What stood out most was how caring and genuinely concerned he was about my well-being. It felt like he truly wanted me to get better, not just treat the symptoms and move on. Based on this first visit, I feel confident continuing care with this office and would definitely recommend him to others.

Love Dr Sarah Hanay, My husband and I think the world of Dr…read more Sarah Hanay. She is knowledgeable, attentive, and genuinely caring. She responds quickly, listens carefully, and asks thoughtful questions. With each visit, we feel increasingly known and well supported. She has excellent bedside manner and a calm, unpretentious presence. We highly recommend her. Elena & Steven

I had a very bad experience with Fiona Chung, the NP at One Medical Palo Alto. I went in for a…read morethroat check and she wanted to use a swab to get some culture tissue out from my throat for tests. But she didn't use a tongue depressor, so she made me feel like I was going to throw up several times, and because of that, she wasn't able to get the tissue she wanted and we had to repeat the procedure again and again. Then I reminded her that she should use a tongue depressor. She responded that it was going to make the process more uncomfortable and difficult... But she used it in the end upon my request. Then it really worked and she was able to get the tissue without me feeling uncomfortable. This made her speechless. On top of that, I got my test results after the visit and she didn't even write me a message telling me how to interpret the test results. I had to Google the results myself but I wasn't able to find an answer. In summary, Fiona is highly unprofessional and inexperienced. She doesn't take her job seriously enough. Please avoid her if you use this clinic.

I am what you would call a "frequent flyer" of the doctor's office. I get sick quiet frequent,…read moreinjured a lot so I am always in the office or calling Dr. Huo's voicemail. When I have something serious she does her absolute best to fit me in or always calls me back immediately when I need help right away. My most recent problem has been that I was in a pretty bad car accident and she has been extremely helpful for me. I never feel pressured to hurry up in her office and she always hears out all of my problems. I can see her everyday of the week if I need to and If I feel I am not improving or getting worse she always encourages me to come back in. She gives me excellent follow up care and does call me just to check in and see how I am doing. When prescribing medications she does research to make sure she is giving me the best medication possible and that she is giving me the right dosage. I have been seeing Dr. Huo since I turned 18 and left the pediatrics department and Palo Alto Medical Foundation and have been really happy with the care she has given me. If she feels that the issue I am having needs more care she will always refer me to a specialist so I can get the best health care possible. I would recommend Dr. Huo to anyone look for a new family medicine doctor as I have been more than happy with the care I have received from her and love that she really makes me feel like a Very Important Patient (VIP)! I commute from San Jose and sometimes Milpitas to see her and will continue to do so!

If I could give Dr. Huo 10 stars, I would! I've been her patient since 2008, and even after moving…read moreaway, I wouldn't dream of changing my primary doctor. She always takes the time to reply to all my messages, and I genuinely feel cared for every single time. She's kind, thoughtful, and incredibly detail oriented. She is truly a role model for patient centered care. I feel so grateful to have her as my doctor!

Dr. Lee is an Excellent and professional primary care physician that my husband and I are lucky to…read morehave and we definitely would not trade her for any one else. Two years ago when my husband has a heart attack and nearly die. He has not seen Dr. Lee for more than 10 years and she still take him back under her care. She has spend a lot of time and find out lot of resources that can help my husband improve his mobility which he lost during a heart attack. She is the reason that my husband will continue his journey to his recovery. Thank you Dr. Lee for always there for both my husband and I. Listen to our problems when we have doctor visits. I hope you will never retire... Thank you for your staffs who are very kind and professional in handling their jobs every day.

I saw Dr. Lee in late August for a sinus infection when my regular PCP was on leave. Great bedside…read moremanner and asked the right questions. Very responsive to messages through My Health Online, especially when I had a bad reaction to one of the antibiotics she prescribed. I haven't seen her since but I would definitely see her again when needed and my regular PCP is not available. If I need to see her more frequently and my appointments with her are as great as the first one, I will give her 5 stars.

I simply cannot say enough positive things about Dr. Smith. She is very competent and caring. She…read moretakes the time to really get to know you and has always been there for me, even on short notice. I feel incredibly fortunate to have Dr. Smith as my PCP and give her my highest recommendation!

Dr. Smith has been my primary care physician for several years now…read more She is a wonderful doctor. She really cares about her patients. She takes time to listen and never rushes you out of the office. She never makes you feel like she has to go on to the next patient. She is great about follow up and always responds either via phone or email promptly to any inquires. If you are looking for a person to take care of you and not just your everyday doctor, I highly recommend Dr. Smith!!

This review is for Dr. Jimmy Chen and his staff at Stanford Family Medicine…read more We go to Dr. Jimmy Chen with our baby girl since she was a newborn, she's now 7 months old. Dr. Chen is absolutely amazing. He's incredibly knowledgeable, very patient, cares about our well-being as a whole. He's asking us about how she sleeps, gives us advice on how to make sure she develops means to soothe herself independently. She's had a couple of problems and Dr. Chen has been the only one to provide us with a complete, logical explanation that would ease any anxiety we have. I also love that he doesn't stick for all written rules when they might not apply, for example I had trouble breastfeeding and he supported me when I finally could not continue pumping anymore at 4.5 months, though originally encouraged me pretty strongly to aim for 6 months. Also we introduced our baby to solids at around 4.5 months as she was showing signs she was ready. He always checks his emails, even when he was away abroad he emailed and made sure someone responds to our messages. Dr. Chen's staff has been incredibly helpful and responsive every time. His nurse Bernadette is sooo kind and helpful every time we call. They usually call us back within half an hour. His NP has also been super nice and responsive. They're always on time and so very nice. Dr. Chen usually has students. I actually find that they enhance the visit. They are very thorough and always a pleasure to meet. The other staff at Stanford Family Practice are all very nice and good as well, but there's no one there like Dr. Chen! When he's not available, I truly miss him.

We like our doctor. We pay super high premiums. We try to schedule minor appointments but the…read moretelephone staff is uninformed, helpless, or simply don't pick up the phone. It's infuriating to need care from a system where skilled staff can't be reached and the call centers consistently underperform. I may go back to Kaiser where nobody does their job but at least it's cheaper.

dr Green is very personable and very knowledgeable. I trust her completely. I'm grateful that I…read morefound her. She has helped me tremendously the less than a year that I've been . She has a quality staff that supports her and her patience. I appreciate them all very much.

Alicia is a gift to the community. It you're not under the care of her healing hands and medical…read moreintuition - consider yourself missing out.

Nice office, never crowded, and good appointment availability. I have had excellent care from…read moreMelissa Lashombe for my urgent care needs. She's thorough, knowledgeable, and does a great job of explaining things to help make decisions on next steps. After care instructions are very clear. I have totally revised my expectations on what urgent care can and should look like! Considering moving my primary care here as well. One Medical app is super easy to use, and features like "treat me now" (get a reply within 4 hrs) or ASAP video visits are great options to have. I did have a negative experience with a provider at another location, and One Medical actually followed up with a phone call from their office manager, which I appreciated.

Avoid at all costs. Amazon One Medical charged me $634.72 for a brief video visit for a common…read morecold. They advertise $49 pay-per-visit virtual care, but billed mine as an expensive "New Patient Office Visit" through insurance. When I asked to pay the cash rate instead, they refused. Amazon has done nothing to fix this -- no real review, no accountability, just boilerplate replies. This is dishonest billing and false advertising. Do not trust them with your bill.

Dr. Ng is wonderful…read more From patient care, to attention to detail he's just very awesome. I enjoy my "check-ups".

I booked a phone consultation with this doctor earlier this year so that I could get his opinion on…read moresome lab results and my current plan of care. In very unfortunate timing, I experienced a medical emergency and was being rushed to the ER during the time of the phone visit in a tremendous amount of pain. I told him the situation and his response was, "I spent a lot of time and effort reviewing your labs, don't you want to hear what I have to say?" He only got worse from there. I basically put him on speaker and let him talk into the void while I waited for him to shut up so I could end the call, and for the car to arrive at the hospital. I ended up having emergency surgery shortly after being admitted to the hospital. It's not about the money for a wasted appointment; it's about him being deplorable. Listen to the other reviewers who mention that this guy is rude and combative.

When my primary care physician, Dr. Breneman, transferred his practice to a concierge practice, he…read morerecommended that I sign up with Dr. Gillett. I signed up, and it's one of the best decisions I've ever made. Dr. Gillett is thorough, caring, smart and very current on medical treatments. For example, I recently saw her for a frozen shoulder, she sent in a referral to sports medicine, and driving home sports medicine called to schedule an appointment. The next week I had a surgical procedure, and I'm in physical therapy with my range of motion in my arm almost restored. Every meeting with Gillett is collaborative, she always discusses strategy, and works with me as to treatments. She's wonderful. She really a shining example of her profession. Five stars (but I wish I could give her ten stars!)

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Jennifer R. Gillett provides…read morepersonalized, patient-centered care with a focus on your long-term health and well-being in Palo Alto. As a specialist in Internal Medicine, Dr. Gillett takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Gillett is committed to helping you stay healthy and feel supported.