I've only had one visit with Dr.FOlan, but it was a very positive experience. I came in with…read morecold/flu symptoms, and he gave me exactly the care I needed. From the start, he was very attentive to detail and took the time to really listen to my concerns without making me feel rushed. He asked thoughtful questions and made sure to fully understand my symptoms. He also explained everything clearly and in a way that was easy to understand, which I really appreciated. It made the whole visit feel much more reassuring. What stood out most was how caring and genuinely concerned he was about my well-being. It felt like he truly wanted me to get better, not just treat the symptoms and move on. Based on this first visit, I feel confident continuing care with this office and would definitely recommend him to others.

High primary doctor care quality, front office and service experience, excellent!! I would…read morerecommend Dr. Folan and Sutter Health San Mateo.

Love Dr Sarah Hanay, My husband and I think the world of Dr…read more Sarah Hanay. She is knowledgeable, attentive, and genuinely caring. She responds quickly, listens carefully, and asks thoughtful questions. With each visit, we feel increasingly known and well supported. She has excellent bedside manner and a calm, unpretentious presence. We highly recommend her. Elena & Steven

We recently tried One Medical via Amazon…read more This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as "New Patient Office Visit: Complex".   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn't complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon's advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not "an office visit" and there is nothing "complex" if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a "complex visit", I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

If I could give Dr. Huo 10 stars, I would! I've been her patient since 2008, and even after moving…read moreaway, I wouldn't dream of changing my primary doctor. She always takes the time to reply to all my messages, and I genuinely feel cared for every single time. She's kind, thoughtful, and incredibly detail oriented. She is truly a role model for patient centered care. I feel so grateful to have her as my doctor!

Dr. Christine Huo's qualities as a GP / PCP are everything I could hope for, ask for, dream up, and…read morebeyond in an ideal Doctor. She is respectful, kind, thorough, knowledgable, with a demeanor that all Doctors should model themselves off of. Her bedside manner should be filmed and shown to medical students and residents as the ideal. I have kept her as my provider even though I live an hour away, and have based insurance decisions upon keeping the ability to see her.

Dr. Lee is an Excellent and professional primary care physician that my husband and I are lucky to…read morehave and we definitely would not trade her for any one else. Two years ago when my husband has a heart attack and nearly die. He has not seen Dr. Lee for more than 10 years and she still take him back under her care. She has spend a lot of time and find out lot of resources that can help my husband improve his mobility which he lost during a heart attack. She is the reason that my husband will continue his journey to his recovery. Thank you Dr. Lee for always there for both my husband and I. Listen to our problems when we have doctor visits. I hope you will never retire... Thank you for your staffs who are very kind and professional in handling their jobs every day.

I saw Dr. Lee in late August for a sinus infection when my regular PCP was on leave. Great bedside…read moremanner and asked the right questions. Very responsive to messages through My Health Online, especially when I had a bad reaction to one of the antibiotics she prescribed. I haven't seen her since but I would definitely see her again when needed and my regular PCP is not available. If I need to see her more frequently and my appointments with her are as great as the first one, I will give her 5 stars.

I simply cannot say enough positive things about Dr. Smith. She is very competent and caring. She…read moretakes the time to really get to know you and has always been there for me, even on short notice. I feel incredibly fortunate to have Dr. Smith as my PCP and give her my highest recommendation!

Dr. Smith has been my primary care physician for several years now…read more She is a wonderful doctor. She really cares about her patients. She takes time to listen and never rushes you out of the office. She never makes you feel like she has to go on to the next patient. She is great about follow up and always responds either via phone or email promptly to any inquires. If you are looking for a person to take care of you and not just your everyday doctor, I highly recommend Dr. Smith!!

My work insurance changed and I've recently switched to Kaiser. My experience so far with Kaiser…read morehas made me realize how poorly I was served by Stanford Family Practice. First thing you need to know--it will take months--yes, literally months--to get an appointment. When I reacted in disbelief, I was told unapologetically "Stanford in a teaching facility our doctors are only in a couple of days a week". Seeing patients is not the priority of this center. Second thing to know--you will get mysteriously charged additional copays months after your appointment. It turns out that the doctors do not charge copay by appointment, but by "topic". When I questioned the additional copay, I was told I must have asked the doctor a question unrelated to what my appointment was schedule for so each additional question can be charged a separate copay. Are you kidding me? Finally, and most importantly, again Standford is a teaching hospital--if you require surgery, or treatment, I highly advise that you ask that the interns/students do not work on you. I did not, and I physically paid dearly for it!!

First, I want to correct something another reviewer said. He said it takes months to get an…read moreappointment. In the fifteen years I've been going there, I've almost always gotten an appointment within a week. Even better is that they recently started offering same-day appointments. You only have to make an appointment if there's one specific doctor you Just call first thing in the morning and you'll likely get in that day. Both Dr. Richard Lee (who sadly is no longer there) and now Dr. Crump have given me first-class treatment. I've always been treated well there. When was very open to alternative therapy for getting my blood pressure down. Thanks to his guidance and openness, I'm now off my hypertension medication completely! But the appointment that stood out most for me was when I fell and was in insane amounts of ankle pain. Dr. Crump examined it and said that it was at worst a hairline fracture. I asked if he should x-ray it. His response put a smile on my face. He said, "We could do an x-ray, but the treatment would be the same." In today's broken fee-for-service medical industry, it was refreshing to have a doctor who wasn't suggesting unnecessary procedures to get paid more by insurance companies. In short, I've always gotten first-class treatment from Stanford Family Practice and will be going there as long as possible.

dr Green is very personable and very knowledgeable. I trust her completely. I'm grateful that I…read morefound her. She has helped me tremendously the less than a year that I've been . She has a quality staff that supports her and her patience. I appreciate them all very much.

Dr. Kenmec is kind and caring. She listens to her patience and is thoughtful and how she approaches…read morerecommending a solution.

Veronya Semma and Leah were just exceptional in every way. From checking in to taking time…read morelistening and following through with every concern. Love these folks.

Nice office, never crowded, and good appointment availability. I have had excellent care from…read moreMelissa Lashombe for my urgent care needs. She's thorough, knowledgeable, and does a great job of explaining things to help make decisions on next steps. After care instructions are very clear. I have totally revised my expectations on what urgent care can and should look like! Considering moving my primary care here as well. One Medical app is super easy to use, and features like "treat me now" (get a reply within 4 hrs) or ASAP video visits are great options to have. I did have a negative experience with a provider at another location, and One Medical actually followed up with a phone call from their office manager, which I appreciated.

I booked a phone consultation with this doctor earlier this year so that I could get his opinion on…read moresome lab results and my current plan of care. In very unfortunate timing, I experienced a medical emergency and was being rushed to the ER during the time of the phone visit in a tremendous amount of pain. I told him the situation and his response was, "I spent a lot of time and effort reviewing your labs, don't you want to hear what I have to say?" He only got worse from there. I basically put him on speaker and let him talk into the void while I waited for him to shut up so I could end the call, and for the car to arrive at the hospital. I ended up having emergency surgery shortly after being admitted to the hospital. It's not about the money for a wasted appointment; it's about him being deplorable. Listen to the other reviewers who mention that this guy is rude and combative.

If I could give 0 stars I would. This POS has been my mom's nephrologist since 2019. She is in…read morestage 5 kidney failure and her health is in a decline. When she was first admitted to the ER back in February and she expressed to him she didn't want to do dialysis anymore he said "well I don't believe in suicide". Super professional and compassionate when I asked him about her being assessed for hospice care and continuing dialysis he said no that can't be done even though I've been told by her home health care company she can. He then said to me he doesn't have time to be on the phone with me to answer my "basic" questions. Which I then told him that these questions we have are not basic to us since this is a new situation and very stressful situation we are now dealing with. I was upset and expressed my frustration with how we have just been bounced around from hospital to doctor with no answers no guidance and no help with getting her the care she needs. Please see my photo. A text from my brother who spoke with Phillip Ng yesterday at my mom's dialysis appointment where she is still exhibiting signs and behaviors of mental decline and suffering. When my brother explained we want to have her assessed for hospice care with dialysis continued those were his responses. " he doesn't want to waste the government's money" do not go to this poor excuse of a human for your or your loved ones health care needs. Complaints are being filed.

When my primary care physician, Dr. Breneman, transferred his practice to a concierge practice, he…read morerecommended that I sign up with Dr. Gillett. I signed up, and it's one of the best decisions I've ever made. Dr. Gillett is thorough, caring, smart and very current on medical treatments. For example, I recently saw her for a frozen shoulder, she sent in a referral to sports medicine, and driving home sports medicine called to schedule an appointment. The next week I had a surgical procedure, and I'm in physical therapy with my range of motion in my arm almost restored. Every meeting with Gillett is collaborative, she always discusses strategy, and works with me as to treatments. She's wonderful. She really a shining example of her profession. Five stars (but I wish I could give her ten stars!)

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.