A horrible experience. I always thought that in high end luxury stores the services must be extraordinary, this is not the case in this store where today July 17, 2023 I had the worst treatment in a store. the first thing when I tried to enter in the store, an employee looked at me and it took about 1 minute before he analyzed me and decided that I deserved to enter the store, then once I entered the store, a terrible employee came to me and asked me what I wanted. I told him that I am interested in buying a rolex watch for my mother, a not very popular model, a model that cannot be resold to earn more money. I showed him that I found the watch on their website and that it is in their store in Frankfurt when the employee told me without checking the computer or asking anyone else that they didn't have the watch and before I could ask him anything else he said goodbye and turned his back on me. 30 minutes after I left the store, I couldn't believe what happened. There's no way, I think it's impossible to behave like that with a customer who wants to buy a watch worth almost 12 thousand euros. This is the most horrible store I have ever entered in all my 33 years. read more

To start, avoid this place. maybe it was just bad luck I had a really snobbish and seemingly racist sales girl who ironically is Asian herself. To be objective here is what she said to customers:"you pay full amount for deposit and we cannot give you any delivery date, it maybe 2 years you just have to wait. And if we do have this one in stock, my boss will give the watch to German people, you know what I mean." I have been living in Germany for almost 10 years, I have never had an encounter like this. Avoid this terrible place because i would not shop in a place where sales lady has no self respect and respect for customers. By the way According to reviews below German themselves also encounter arrogant services. People ask how can the Chef from Wempe allow this to go on. My guess is that if most sales rep behave this way, it's probably written in the work handbook. Not far from this place there are couple of other juweiler that offers top notch watches and good services, where I bought mine and my husbands in the end. Competition is fierce and this attitude will eventually come back to bite you. ---------------------------------------- Jetzt auf Deutsch vielleicht war es einfach nur Pech, doch wurde ich von einer wirklich snobistisch und rassistische Verkaufsfrau bedient, die selbst Asiatisch ist. Um hier objektiv zu sein, das war der Aussage von ihr: "Sie müssen vollen Betrag bezahlen und können wir überhaupt keine Lieferfristen ausgeben. Es könnte vielleicht 2 Jahre dauern und müssen Sie einfach darauf warten. Sogar wenn wir diese Uhr hätten, würde mein Chef. die an deutsche Volk liefern, du weißt was ich meine. " Seit fast 10 Jahren in Deutschland, habe ich noch nie eine Begegnung wie diese gehabt. Leute, einfach vermeiden Sie diese schrecklichen Shop. Leider kaufe ich nie von ein Shop, wo die Verkäuferin keine Respekt von Selbst und Kunden hat. Übrigens nach folgenden Reviews treffen die Deutschen auch arrogant Dienstleistungen hier. Leute fragen wie der Chef von Wempe es erlaubt. Meine Vermutung ist dass, wenn die meisten Vertriebsmitarbeiter sich auf diese Weise verhalten, ist es wahrscheinlich an der Arbeit Handbuch geschrieben. ganz in der Nahe (innerhalb 400m) gibt es einige andere Juwelier, die erstklassige Uhren und guten Service anbieten kann, wo ich am Ende zwei Uhr gekauft habe. Die Wettbewerb ist gut für uns Kunden, mann braucht einfach keine "attitude" zum kaufen. read more

Stopped here again for another birthday present for the girlfriend. This time got a Blu by KIM ring with little amethyst stones on it. Which received the desired effect when I arrived home and presented it. Service excellent as usual. read more