I am a long term BOA customer and this location is very nice. There are very nice Drive Thru ATM's…read moreunder cover, which are a welcome sight when the Florida rain is coming down in buckets. I have always had a pleasant experience with the employees and have never had a long wait for a teller. The BOA smartphone app meets the bulk of my needs now and I rarely need to go to the bank. However this location is very nice. Hungry? Worry not. There is a Texas Steakhouse, Toojay's, CiCi's Pizza, and Chipotle in adjacent plazas.

BOA is great, I've been with them for over 10 years because they've always taken great care of meread more

Jordan Rousu provided me with exceptional customer service during my recent visit to Fairwinds…read moreCredit Union. He took the time to understand my needs and recommended changing my account to an option that allows me to earn more interest each month. I truly appreciate him looking out for my financial interests and taking the initiative to make such a helpful recommendation. Jordan is an exceptional employee--always smiling, friendly, professional, and genuinely willing to help. His positive attitude and outstanding customer service made my experience wonderful. Employees like Jordan are a great asset to Fairwinds Credit Union, and I sincerely appreciate his help and dedication. Thank you, Jordan! Sincerely, Luisa Wilson

My Spouse and me (Ms Ramila and me (Ramesh)) had an occasion to visit the branch in W.Garden on…read moreApril 6 2026. We dealt with Teller Jordan. He was very polite and friendly and seemed to be happy to see us. My spouse had some CDs matured and was debating as to what to do. Jordan explained everything to her eg. Int. rate, length of term etc and was very patient and informative. He basically helped my spouse make the decision to renew the CDs (3 ). We wish him all the best in his carrier.

they literally charged me 2 atm fees to withdraw money from the bank. i mean at the bank in person!…read morethey will steal ur money Changed it to 3 stars cuz i called and might be fraud happening but cant delete this so they really are a mid bank tbh

Janky bank! Today they had a speaker set up in the lobby with garbage music playing WAY to loud. I…read morecouldn't even hear the teller. Super unprofessional banking environment

Benjamin's patients and determination to help is inspiring!!…read more Do need any help banking?? Go to Ocoee's location and get with Benjamin! Thank you Benjamin!

I recently started banking here and love the services this bank has to offer…read more Customer service is excellent. If I have any issues with my account, it is addressed quickly. I have all my accounts with this bank including credit card. Highly recommend this bank.

Filed a dispute because the merchant we paid only shipped half (4 of 8) shorts we ordered. We…read moreordered in Jan and we received 4 shorts in Feb. We emailed the merchant for 3 months about the remainder of the order to no avail. We filed a dispute with NF. We sent proof where the merchant clearly apologizes and acknowledges (in April) that they still didn't fulfill the order (see attachment). Easy decision right? Wrong! NF said the merchant, yes the merchant makes the final decision if the dispute is approved or denied and since the merchant sent 4 of the 8 shorts, they denied the claim and get to keep the money for the 4 shorts we did not receive. This makes zero sense. Do yourself a favor and don't bank with them. The people there are incompetent and they care nothing about their members. Midflorida Credit Union is much better.

I wouldn't mention if it they weren't so nice, but the customer service here is fantastic.read more

Never Do Business at SunTrust bank in Florida!…read more If there was anything lower than one star, that is what I would give this bank. My mother-in-law passed away. We found that she had a small account at this bank. My husband is trying to help his dad, and he has worked for 6 months to get the tiny check sent to his father. Less than $100.00. To his dad, that is a lot of money. He has been put through step after step to get the money sent to his dad. He has done everything that was required. The check was to be sent after a 3 month wait. Now, his dad has a letter saying fees are being taken out because it is an active account. Her death certificate was submitted in June. This family has already been put through the grief of losing their mother. Now, they have to deal with this? Stay away from this bank. It looks like a form of elder abuse if you ask me. Please share this to make sure that this does not happen to someone else.

Quick stop to deposit money in the ATM. Very convenient feature to get some bills paid…read more Every once in a while the cash deposits will go down. Happened to me once when my money got jammed. And was credited with the proper amount once I reported the issue.

I had the worst customer experience here on 08/01/2024 when I went in for a cashiers check, and was…read more'helped' by a very short Hispanic lady with glasses who had a really nasty attitude, and seems to boss customers around like they are staff, pointing her finger at them and ordering them around like if we work there. She told me 'be careful,' multiple times, and was literally threatening, even calling out my name, and saying 'be careful,' over and over. The name on my receipt says Cash box #4 - Ruth, but that might just be the tellers name she was helping. When I walked in she wasn't even at the booth, she was talking in one of the small offices and there were people waiting. I guess we have to wait for her to finish her conversation. Then she comes along and tells everyone where to go very rudely, when we were already in the line waiting. Like really? Don't come to this bank unless you want to deal with a short Hispanic lady with glasses that has a nasty napoleon complex, or if you prefer not to be deal with a massive toxic ego. Judging by the reviews here, I'd say you want to stay clear of this branch and the toxicity that lies within.

I stopped in one afternoon just to see what they might be able to offer me banking wise. Not…read morehaving the greatest credit will sometimes hold you back from obtaining a new account. I sat down with one of the reps Valerie and went over my information. She then took it into the branch managers office Belinda Cooper, who said to give me a shot. They are a small community bank from south Florida and an overall great group of people. So happy to be gaining the trust and warmth of a community bank!

I can't say enough about the people & service at City National Bank! Not only do they have…read morecompletely FREE business checking, including free checks, they provide over & above customer service. When I have a special need or request I can just call directly to the branch with confidence that it will be taken care of. There is no way I could ever get that kind of treatment at one of the monster banks. I HIGHLY recommend CNB to everyone looking for a great bank with great products & great people!

After being a customer at one of the "big brand name" banks for years, I needed a switch. After…read moredoing some business with TD Ameritrade, I thought why not try TD Bank. I'm glad I did! Everyone is so friendly every time I walk in the door. Someone always greets me. I've never had to wait long to talk to someone, whether it's for opening new accounts or depositing some money. They have a convenient drive thru, and also a drive thru with an ATM. They even have dog treats for your dog! If you are a TD Bank client, they notarize complimentary. There's ample parking in their shared lot. There are specific spots marked upfront for TD Bank customers. I try to avoid coming here around lunch hour. It seems to always be the busiest then.

Today at around noon, I went to the bank to take care of business that I hoped would go quickly…read more However, the teller did not pay attention to the waiting customers (one in front of me and one behind me) and chose instead to take care of paperwork. For five minutes I waited to see if the teller, the only one available, would call the customer in front of me. She did not, so I left frustrated, disappointed and annoyed. For a bank that prides itself on being "More Human" and "America's Most Convenient Bank", this teller made those slogans a joke. I suggest the manager teach their tellers that waiting customers are the priority.

Some staff don't care about customer service. My debit card stopped working on the weekend. Of…read morecourse, you have to talk to member services on MONDAY (being told this from the agent calling the 800 number on my card) I call Member Services only for Angela to tell me I need to contact cardholder services. Transferred to them only to be told I need to talk to Member Services. FINALLY Dynasty ordered me a new card.

I opened personal and business accounts here several months ago and I've had nothing but good…read moreexperiences and excellent customer service. Everyone in this branch knows my name and is quite friendly. Online banking has been a breeze, and branch hours are just like other banks and credit unions. I don't use bill pay, so I can't comment... never have at any bank, and never will. From the sounds of it, the complaints in other reviews seem to be from people who are incapable of using a simple website, or have fiscal issues that are outside the scope of a credit union (or bank) and should probably exist on a cash-only basis anyway. As for locations, any credit union nationwide who participates in CU24 can function as a branch for most services, and any CU24 or Publix ATM is free to use.