2 employees are stitching and having a conversation - one is literally filing her nails and there…read moreis one employee actually checking in patients. Typical Nile's health care - save yourself and drive to South Bend. The at the WALK IN clinic nurse has literally turned away 3 people because they didn't have paperwork so she could bill them. Apparently they are associated with the Niles hospital - run fast(as you can) and run far.

The medical clinic is great if you have an appointment, but if you just walk in it's gonna be a…read morelong wait.

I scheduled a sports physical for my daughter this morning. When we went in for the appointment, I…read morewas told they were not doing sports physicals today because they were telehealth only. There was no actual doctor or nurse practitioner there! I have a lot of questions about that... 1. How is there no doctor or nurse practitioner physically at an urgent care facility during open hours? 2. Why on earth did the website let me schedule an appointment for a service they couldn't provide? 3. Why did they not contact me at the phone number or email I provided when I scheduled the appointment when they saw that I had signed up for a service they weren't providing that day?

I went to your Mishawaka office today and checked in around noon. I was rudely told to use the QR…read morecode to check in. I sat waiting while profusely bleeding from my face watching everyone go in before me. Finally after waiting for almost an entire hour the girl asked me what I was doing there. In the meantime the office staff had time to sit on their arses, laugh and joke. I am so unbelievably angry I can't wait to tell everyone about my visit.

I've been going here for several years and I highly recommend Dr. Collins. He's a great dr. And the…read morerest of the staff is awesome too. My wife came here for an emergency dental walk in and they saw her right away and gave her a temporary filling and scheduled her an appointment. It was the complete opposite from the Benton harbor one. She had gone there earlier in the week as a walk in (because apparently they don't make dentist appointments and they didn't even give her a chance to wait because they can only serve 15 patients a day. If you have a dental emergency go here to eau Claire they do walk-ins Monday through Friday from 9 to noon and most importantly they treat you with respect, listen to you and truly care about their patients health.

I have never once been seen at my actual scheduled appointment time. Since I need afternoon…read moreappointments, and the staff seems to think that they don't have to stay past closing time, once I was forgotten in another room with a case worker and did not receive my exit papers or prescriptions. At that same appointment, and after a physical exam, I overheard the intern that examined me making comments about my body shape and size that were less than medical in nature. Need a refill? They make you call the pharmacy to request them. The pharmacy sends the request but then intercare ignores you for a week even if you call them EVERY DAY. Even if it's something you HAVE to take or bad things might happen. On the other hand, the aides and nurses and even most of the doctors are pretty great. Very friendly. They do listen to you and your concerns, and I've always agreed with the medical assessments and diagnosis. I'm sure they are overworked, and I usually tend to forgive them for all the stuff I mentioned above. All that being said. ... I'm keeping my eye out for a different doctor.

Great place. Warm beautiful smiles. Great service. Fast staff had me in and out! Very clean place…read more Nothing but nice things to say.

We had come here on Christmas Eve because my 82 yr. old mother had fallen when we went to lunch…read more She wasn't hurt seriously, we really had to coax her to even go. We were there as a walk-in, and we were there about 2 hours. That was to be expected. The staff were great. The doctor was wonderful. The perfect mix of concern/attention/professionalism and humor to allay our worst fears. He told us to bring her back on Saturday to follow up, just to be certain that she was gonna be ok. The receptionist told us that we could go to their save my spot website to make an appointment for this follow up visit. So, on Friday, we went to the local Senior Center to use their computer to 'save my spot'. As directed, we arrived 15 minutes ahead of our 'saved' time. It was another hour & 30 minutes before we saw the Doctor. The Doctor is Great! The staff are friendly. They would get 5+ stars. It was really aggravating that we went out of our way to comply with the 'online' registry and it didn't matter one iota.

Best staff. Everyone in the building was amazing. The cafeteria staff, doctors, and nurses. The…read moremost hospitable staff.

I had a issue went to the emergency room ,I fell busted some ribs and knee cap just wanted to get…read morechecked out I am also a heart patient they sent me back to room to talk to on call Dr I felt like I was in a factory line with know sympathy he said will take some images and get you out of here. I can go on but I will never go there again and definitely will not recommend just saying

Had to visit Dr on vacation on Christmas Eve for my 4yr old daughter suffering with horrible ear…read morepain. For the $69 flat fee I was delighted with the wait time, the care and treatment that we received from the first phone call through the doling out of Princess stickers after the exam. My daughter was put at ease immediately by Kylie Bailey, NP who was holding down the place single-handedly. The office is inside the hospital across from the gift shop.

I literally sought out a way to write a review because my experience was so good. I can say that it…read morewas great thanks to one NP that was AMAZING - Tyne Simpson. Wow. I brought my daughter in for multiple issues that were occurring suddenly and at the same time, she was incredibly kind and sensitive to my 5 year old, and really paid attention to everything I was saying and my daughter's symptoms. NP Simpson said my daughter needed to hydrate and I told her she was really nauseous and had a hard time keeping anything down. Instead of just saying "try harder and take the antibiotic, etc." she gave her an antinausea pill that dissolved under her tongue and it made a world of difference once we could get some food and drink in her!! We had a massive turnaround Saturday night, and had we had a different doctor I don't think we would've had that experience. If I'm being honest, we almost did not go to this location because we've had NP Brandon a few times, and our experience has not been good. He doesn't listen, and we talk for a couple minutes, then he prescribes an antibiotic. It seems like his default/go-to is just to give an antibiotic and send you out the door. Once, I left and realized I didn't even know what the problem with my child was, but he just said the antibiotic would take care of it.

No complaints after more than five visits to this Urgent Care. Doctors, nurses, and admins have all…read morebeen great.

I would challenge the CEO and board members of the South Bend clinic to try calling in and getting…read morehelp through the main line. I spent over an hour yesterday just trying to leave a message for my mother's doctor. The customer service reps who answered the phone would literally transfer me to any and every department just to get rid of me. Each time I would go to a different department, I had to recite my mother's name, address, date of birth, only to be transferred to another department that was unhelpful. South Bend clinic... Your system is literally broken. I feel like I'm in Canada trying to get an MRI.

Rude, expensive and lazy testing, I paid 260$ for testing and cant get a doctors note for being sickread more

Absolutely horrible place! I see Dr.Morris who actually is a fantastic doctor, but her staff is…read moreuseless, rude and they lie! I called on May 28th to make an appointment as I have been in severe pain. I cannot sleep, hurts to walk, hurts to lie down and hurts to sit. I pretty much can not get comfortable. Anyway, I call and the receptionist says that I can't be seen until June 21st, but that she will connect me to the nurse! What's the point of doing that? The nurse there does nothing to help! All she ever says is "Go to urgent care!" I have a doctor, so why do I need to go to urgent care?!? After I made the appointment, I was sent a link from Beacon to make a new appointment if I wanted to be seen sooner. So, I'm able to make an appointment for June 10th. I schedule the appointment, then today, two hours before my appointment, I get a call from Barbara telling me that I won't be able to be seen today and that I have to wait until the 21st! And why can't I be seen today? Because it's only a 15 minute appointment! Okay, and?!? I can't be seen and treated in 15 minutes?!? Oh, and Barbara said someone called me and left a message, but no one ever called me! That's another thing about this place. They lie about calling, they NEVER return phone calls EVER, if insurance puts a prior on a medication, I either never get the medicine or get it two months later and the nurse is rude and if you have an issue and are connected back to her, she tells you to go to urgent care, even though having a doctor is WHY you shouldn't have to go to urgent care!!! Beacon is a huge joke and they time out appointments, so if your appointment might take 20 minutes and all they have are 15 minute appointments, then you may be waiting a month or longer to see the doctor! This place needs to hire new staff and get rid of the lazy, incompetent, lying employees who couldn't care less about the patients! My doctor called me in a medicine on April 28th and my insurance put a prior on it. I kid you not, I did not get that medicine until 4 days ago on June 6th! This is what happens with this office every single time there's a prior on something! So, took this worthless staff over 6 weeks to get me my medicine that I should have had a day or two after it was originally called in! It's too bad that the staff here sucks because the doctor is truly amazing!