Very relaxing, professional massage therapists, easy to book and fairly priced! It's very small and…read morecozy. Lots of cute little details and some local jewelry for sale. Zack was great and made sure to understand what I was needing and preferred pressure before getting started. Will be back next time I travel to Gatlinburg!

This was the absolute worst facial I've ever had. To start out, she did not know her products. When…read moreI asked her what product line the spa worked with, she named two lines, and then said she thinks there was a third and that they sell it out front. She couldn't tell me anything about the products as far as what the benefits were or what was put in them. She did not explain anything she was putting on my face, so I had to ask her. After she finished the first step, I asked her what it was, and she said "oh, the oil?" as if it was a question. She followed by a mask which she didn't tell me anything about. So I asked her what she was applying and she said 'oh this is the mask'. I got the feeling she uses the same mask for everyone and didn't even know what it was. I wanted to know why she picked that particular mask for my face and what the benefits were, and she couldn't tell me. Furthermore, she didn't apply either of the products to my whole face. My nose was not covered with product at all, not even cleanser, and the rest of my face was sporadically covered. I had added on an eye treatment, thinking that I would get some kind of cream or mask of some type. Instead, it was one of those gel pads in a foil wrapper like you get from the cheap aisle at T.J. Maxx. She opened only two, which she put under my eyes, then when I asked about it, she opened another two for the tops. She of course charged me for the second set, $50 for this treatment that did absolutely nothing. So I got nothing put on my eyes in the way of product even though I paid extra for the eye treatment add-on x 2. Lastly, this was supposed to be a hydra steam facial, however the steam machine was placed so far away from my face that I didn't feel it one single bit. My face felt horrible afterwards and I couldn't wait to get home and wash it. My massage was okay, but For a 90 minute full body treatment, I expect to get the glute muscles done or at least to be asked if I want them done, but they weren't. Still, the rest of the massage was okay. The kicker that topped off the bad experience was upon checking out, I was not told that gratuity was included in the price. I left a $50 tip, even though I was not happy with the experience, because I do believe in tipping well for the effort. I was super peeved upon leaving when my friend that I was with asked me why I left an extra tip and that's when I found out that it was included. I feel it was very unethical of them not to tell me this. What a complete waste of over $400!!!!

Blue Mountain Mist Spa was a wonderful highlight of our Mother's Day weekend! We made three…read moreseparate massage appointments -- for me, my sister, and my mom. They have a soothing waiting area where we could relax between sessions, complete with comfortable lounge chairs, delicious chocolates, and a lovely tea selection. Our massage therapist, Jillene, was absolutely amazing! She made us feel comfortable and gave some of the best massages we've ever experienced. Her demeanor was calm, personable, and knowledgeable -- she pointed out where I was holding tension and offered helpful tips on posture and other habits that could be contributing to it. I will definitely return and would recommend Blue Mountain Mist Spa to anyone looking to treat themselves!

Had a Swedish Massage and it was amazing! The Spa is located behind the beautiful Blue Mountain…read moreMist Inn. They have sitting rooms upstairs and downstairs with refreshments. There is a massage room downstairs and the rest are on the second level. The full service Spa offers massages, wraps, facials, manicures, pedicures and more. I even had a private bathroom in my massage room. They do not have a steam room or sauna. I had the Mountain Mist Signature Massage with hot stones, steamed towels and essential oils. I added a foot paraffin wax which was done in the salon. They have great services and amenities. Will be back for sure.

Took several hours to even schedule an appointment. After several phone calls and several messages…read morewe finally got an appointment scheduled for the following day. Very hard to understand speaks very broken English. She said she needed to confirm and would call us later to do so. She did call to confirm that we were all set for the next day. She then called us the following day 45 min before our appointment to tell us she had to cancel she did not have enough therapists. Then she just hung up. Very poor customer service defiantly would not reccomend at all.

Simply extraordinary! Ydo is the best therapist I have ever…read moremet in my whole life and I have traveled all over America for business. The atmosphere is extremely pleasant. I spent the waiting time walking around the property. It is a true relaxing retreat. The quality of the massage as well as the skin care is beyond expectations. Hurray!

Alyssa was a fantastic massage therapist! This was my first time getting a massage and felt…read morecomfortable, safe, and cared for. She walked me through the steps of my 30 minute elements massage and made sure I understood what part of my body she would be focusing on, based on my needs! Cimberly took care of my 60 minute detox facial and I felt very relaxed. She was knowledgeable about my skin type and recommended products for my needs. Cimberly was a calming presence and took great care in what she did! Would recommend both!

From the moment I walked through the doors I felt a calming energy. I was greeted warmly and…read moreoffered tea or water. I was accompanied into a quiet space to fill out the intake form. The massage was excellent. I immediately rebooked and was offered 10% off on my next massage. I had tried several other therapists since moving to the area 3 years ago. I have found my massage home. The spa overall is on par with spas I have enjoyed in the past and while traveling. I will try other services! As an aside..they use real cups and mugs for beverages and cloth hand towels in the wash rooms. At the end of the massage, I found a hot towel waiting for me to wipe off any residual oil before dressing and a fresh towel on the floor when stepping off of the table! Overall a wonderful experience.

Hein and Mia perform outstanding salon service every time in this beautiful little salon. In…read moreaddition to their excellent service, they are so nice!

Very positive experiences with haircuts for four years in a beautiful Salon. Love Hein and Mia!read more

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

All the ladies have always been kind every time I've gone in. I love getting my hair done with…read moreAmber. I've also had a massage and a facial. Clean amenities, kind people, good service. Very surprised at the rating, I'm sure it would be a lot higher. If everyone that had a good experience left a review.