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Wellness Matters

5.0 (2 reviews)
Closed Closed

By appointment only

Services - Wellness Matters

Reflexology massage

Sugaring

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9 years ago

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Genesis MedSpa - Genesis Medspa wins the BBB Customer Service Award

Genesis MedSpa

3.7(52 reviews)
5.6 mi
$$$

They are amazing! Take their time to talk to you, explain…read moreeverything to you and educate you! I'm so glad I found this place!

I came from 30 minutes away to be at this appointment and due to traffic, I was 10 minutes late. I…read morewas told on the phone that they could still take me in for at least a consultation. Only to address some lip filler concerns. I was not even asked if I was seeking treatment today. When I showed up the manager was highly rude and visibly angry and lied and said it was 2:13 when it was in fact 2:11. For coming as far as i did she could have at least took me in for 15 minutes and asked my concerns. I work at a medical spa and have been an Esthetician for years and I would never ever treat a new client like that. I had booked online so I had no idea there was a 15 minutes check in time. They could have called me back and not waited for me to get into the building to turn me away. Or at least had compensated for the time I still had. This was caddy unprofessional customer service as if to punish someone for being late. this was only a consultation not a treatment. and she proceeded to give me BS about wanting to do what was best for me. I can see why this place only has a 3.5 star. In a higher class area and they act like low class. Never again they lost a good customer. They could have handled this situation a lot better and since I work in this industry you always give time in between for incidents like this. 30 minutes away and horrible traffic area and they do that to their new clients. absolutely low class. Again I work in this industry and you NEVER treat someone like that.

Photos
Genesis MedSpa - Genesis Staff at the Holiday Party  - Nov 14

Genesis Staff at the Holiday Party - Nov 14

Genesis MedSpa - Tranquility Room

Tranquility Room

Genesis MedSpa - Genesis Celebrates it's 6th birthday!

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Genesis Celebrates it's 6th birthday!

Wellness Matters - eyelashservice - Updated May 2026

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