I have lived in this community for over four years and have known Jackie through the leasing office…read moresince the day we moved in. During that time, I have consistently found her to be one of the most hardworking, organized, professional, and genuinely pleasant people in the office. Jackie has helped me numerous times with leasing questions, billing questions, and lease renewals, and she has always been patient, knowledgeable, respectful, and willing to follow through until an issue is resolved. One example that really stands out happened after I renewed my lease and was supposed to receive an incentive discount for one month. The discount had not been applied to my account, and after Jackie spoke directly with the person responsible for rental payments, the correction appeared on my account the very next day. She did not simply tell me who to contact or pass the issue along -- she followed through and made sure it was handled. What also impresses me is how much Jackie does behind the scenes to keep the leasing office running smoothly. She makes sure required paperwork and tasks are completed, keeps forms and visitor packets stocked, I've also seen her organize resident events and parties, and even changes the seasonal décor in the touring apartments. These may sound like small details individually, but together they make an enormous difference in how organized, welcoming, and well-run the community feels. I have also seen Jackie interact with prospective residents and current residents many times. She is consistently welcoming, patient, professional, thorough, and kind. She takes the time to answer questions and never makes people feel rushed. She even remembers the four-legged residents and keeps treats for the dogs who stop by the office, which says a lot about the kind of person she is. After living here for several years, I can say with confidence that Jackie is an incredibly valuable part of this community. Her work ethic, attention to detail, organization, customer service, and willingness to go above and beyond do not go unnoticed. Much of what makes an apartment community feel welcoming and well managed comes down to the people working behind the scenes every day, and Jackie is absolutely one of those people. She deserves recognition for everything she does, and I am very grateful to have had her in the leasing office during my time living here. Five stars without hesitation!!!

Really enjoyed my leasing experience here, the ladies went above and beyond! Happy to be hereread more

I rarely write reviews, but after living here for a year, I feel obligated to share my experience…read morebecause future residents deserve to know what they're signing up for. The floor plans and photos online are misleading. For example, the "Juliette balcony" is not a balcony at all -- it's just a screened door with a gate outside. If you expect your apartment to look like the pictures, make sure to ask for clarification before signing. When I moved in, the unit had not been cleaned and was left exactly as the previous resident had it. A vendor admitted days later that they had never serviced the apartment. On top of that, the refrigerator burned out on my first day. When I leaned against it, I was shocked badly enough to leave me shaken -- yet maintenance dismissed it as "just a shock" instead of an electrocution. Regardless of terminology, this is unacceptable in an apartment at this price point. To make matters worse, the unit was infested with ants, including in my bed. I eventually transferred to another unit that actually had a balcony like the ones advertised online. Management, however, failed to tell me that my $200 security deposit would not transfer -- they simply applied it to the new lease, and I never saw it again. Another major concern was my privacy. Five days before my lease ended, vendors entered my apartment without my knowledge to "prepare" it for the next tenant. I only discovered this because they left a Starbucks cup on my counter. The thought of strangers being in my home, with access to all my belongings, while I was still living there is extremely unsettling and irresponsible. Community-wide issues are constant. Management regularly sends emails complaining about loud music and a pervasive weed smell throughout the property. The valet trash service is unreliable, leaving garbage piled up and making the complex reek. The pool is often closed because residents bring in children who aren't potty trained. The mail setup is another nightmare. Packages are delivered to an outdoor hallway with no cameras, making theft easy. I personally had an Amazon package rifled through, along with several others, before the office finally stepped in. By then, items were already scattered and tampered with. Overall, this complex is mismanaged, unprofessional, and unsafe. Between the misleading advertising, poor maintenance, privacy violations, community issues, and lack of security, I strongly recommend looking elsewhere before signing a lease here.

Very nice property! Mya helped my son through the entire process. She was Very friendly and…read moreprofessional in all aspects of the rental process. The property is well maintained and the apartment was the perfect spot for him. Would highly recommend!!

HUGE thank you too Ms.K.C for her hard work and help getting me in the door too my new apartment!…read moreHer and the big guy over her went above and beyond for me, as a young kid adulting for the first time they never let me leave with any questions!! So so helpful

This is a great apartment community. Unfortunately my family and I moved out of state otherwise we…read morewould have never left. The management here is top notch. They are very professional and they do a great job of keeping you informed of what's going on within the community. They did an amazing job with the few maintenance issues we had and responded incredibly fast. This location is very convenient to shopping, parks and good restaurants. We will miss living in this cozy little community!

Dogs shit all over the grass. Dogs barking in morning. Parking has lots of light at night.read more

Staff is not helpful. Walls are thin so be ready to hear all your neighbors. Towed my car with no…read morenotice and damaged my car. Be ready to be spending double the rent after dealing with their bs.

My boyfriend, his aunt and I did a tour here today and love it! Evann was a great help and very…read morepersonable. The grounds are well kept. They have a dog park and a car wash area in the complex which you can use as you please. The area is private, but in walking distance to a shopping center. The apartment we looked at was upgraded with stainless steal appliances. Over all we had a great visit and after seeing other complexes this would be the one we like best.

I had heavy security issues, broken windows, a person literally entering my apartment...my neighbor…read morebecame sick from black mold poisoning (had it checked) is currently still sick ..had to throw away all their belongings...they have cracks in the infrastructure from water erosion, they don't upkeep their AC units. Numerous molds that can make you hallucinate and kill you. They should be shut down but it's run by a HUGE corporate monster.

Once the new company Greystar www.greystar.com took over the services have gone down. The garbage…read morebin has been flowing over, the shade above the entrance to on building is broken and a safety hazard, the security gates are broken and standing wide open and the rent increased cause they added billing fees. All of these have been brought to the on site staff without change or attention.

Great place so far. Just wished that I lived on the 3rd floor as there is kids above me and I can…read morehear them running all around. Love the things planned by the care group - so I hope to enjoy this place for years to come.

Good apartment complex. Spacious apartment, not too expensive. Girls at the front office are…read morefriendly and helpful. We were promised a kitchen with an island and did not get it, so was a little bummed about that but haven't had any complaints since I have lived here.

Absolutely worst place to rent from; here's why * your…read morethings stolen off your front door consistently. And after giving them VIDEO proof of the tenant stealing they don't do anything about it * they unfortunately will let anyone live here * In the 6 months I've lived here there's been 2 shootings that I know of (one being right across from me) * it took them over 6 months and many residents complaining to half fix the gate to the dog park. *Kids are constantly running out in front of cars * this "gated community" hasn't had a working gate since Before I moved here * trash is ALWAYS overflowing and piled blocking the door. *extremely overpriced for what you're getting * promised a new stove when we moved in and still haven't seen it *there's roaches EVERYWHERE no matter how much they spray Moral of the story is NEVER rent from coopers

I thought this was going to be an easy transaction, but the moment I walked in the door, the…read morecustomer service was HORRIBLE. I was greeted, after about 10 minutes of watching the 2 employees gossip behind a glass, I assume once they got finished they figured I needed some help. By the looks of it, I felt like the male that approached me, would have been welcoming and at the very least nice. What I got was Sassy and condesending.....assuming that maybe he was a manager, after we got 5 minutes into the conversation, there is NO WAY he could be manager. Just moving to my second home in charleston, this looked as if it would have been a great option, especially since the location was perfect....after some thought, and knowingly I would have to deal with Elmalike(?), and not sure of the other masculine females name....I opted not to ask any more questions. Ansley Commons, "Y'all" need to train your employees customer service values.....And although the management has changed, they should probably dig deeper.

I highly recommend Ansley Commons. It's a great location and very safe apartment community. Rose…read moreand Courtney in the front office are absolutely fantastic. Several of the apartments have been renovated and remodeled as they become vacant. I think you'll be very happy living here!

My husband and I have lived at Ingleside for almost 11 years, and have seen A LOT of changes,…read moremostly for the worse in the last several years. A month ago I'd have given Ingleside a one star review, but in the past two weeks, a new property owner and new management company have taken over. Now under new management, Sage at Ingleside seems like they are turning over a new leaf. Our maintenance concern, ignored for days by the previous maintenance team, was taken care of right away by Justin from the new team. Courtney in the leasing office has been very helpful, professional, and friendly in all of our interactions with her. The property has had quite the glow up in just over a week, with a new lawn care crew who actually mow, a team of arborists cutting back tree limbs, which has never been done, and renovation starting on the older apartments that have not yet been upgraded. We are very excited for the new changes coming, and I hope the enthusiasm of the new owner/management continues!

can not get repairs done correctly . they leave dryer in breezeway forever due to not being able to…read morekeep staff. ac issues that they do not know how to fix. I live in a 3rd floor apt where the breezeway light out for 2 week