I can't say that the entire unit would receive the one star rating, I can only give account of…read morecertain areas of the centre. We registered here as we thought, well is near us and it seems quite complete children and adult immunisation, post and ante natal clinic, chiropody, repeat prescriptions and mental health. Anyhow, when my daughter got sick we came here for one of the 10 minute appointments with the GP, she gave us very little re assurance of what the problem was, she had to read in a book to diagnose the medicine and quantity (you might think, she was double checking, it didn't feel like that) and she answered a personal phone call in the middle of our 10 minute appointment. She stayed on her mobile for a third of the time. I was astonished and so was my husband, when we left the pharmacist told us the steroids she had prescribed weren't necessary and it was too strong for a 9 month old child (see West London Pharmacy, to see the end of that). And on another occasion when I had my back problem, another doctor (of the same practice) who seemed a lot more knowledgeable but still suggested that if the pain persisted he would prescribe some sort of Valium! Oh! and he printed a bunch of papers from the internet about back pain. I couldn't help but compare the service here with the treatment I get with my Chiropractor (see Chiswick Park Chiropractic Clinic). Of course one is free, the other one is not. Should I reveal the identities of these doctors?

THIS IS AN EXCELLENT PRACTICE My elderly father moved to…read moreChiswick and joined Chiswick Health Practice four and a half years ago. From the moment he arrived here he has required constant treatment, and this has been given unstintingly by the Practice. Initially it dealt successfully with months of leg ulcers, then it's been respiratory problems, seizures, nocturia etc. Whatever the problem, the staff and doctors of Chiswick Health Practice have given first-rate excellent treatment, making home visits, giving referrals for specialist consultations, whatever has been needed. The GP practices my parents were with in Norfolk fell short of the mark, as did a practice in Chiswick attended by another family member, but Chiswick Health Practice has given wonderful treatment - and lots of it - for my father. I think they are outstanding.

And this is the complete opposite of the spectrum when it comes to GPs and the NHS. Actually, not…read moreso much about the NHS, is about the person that practices medicine, that is good at it and loves it. I thank my lucky stars for having re located to this surgery, actually I thank my chiropractor who told me about them. Not only was the doctor quite thorough in my daughter's health check, he listened attentively to what I was saying, re assured me that it was nothing to be worried about (a viral cold that would go away in time, there are no medicines for that) and gave me some home remedies, which worked. Me and my husband were given appointments for standard health checks the moment we registered. It is a small surgery, which comes to show big is not always better.

There are many things I don't like and hospitals are one of them. The long chalky corridors,…read morefluorescent lighting and the odour of chemicals makes me feel like I'm in a sort of horror movie based in a laboratory... Not to mention the long and ever so boring waits. Kill me already! In this case, I felt differently. From the moment I booked an appointment with my GP to my first pre assessment surgery and following up to my surgery and recovery, I found the process to be very quick and efficient. The staff are as nice as could be in a hospital (or at least, in front of the patients until they talk badly about them in the coffee room). The follow up from visits is quicker than they usually anticipate. For example, I was told it may take 4 weeks until I get my surgery done but next thing I know, I'm back in 2 weeks after. If they are trying to set expectations low, they are doing it very well! There is a cafeteria area on the ground floor -with outdoor sitting area- and a restaurant not too far a walk from it. If you're hesitant about hospital coffee, don't worry there's a Costa Coffee. They also have a WHSmith right by the entrance which is well needed to buy books, drinks and snacks. No more boring waits! Speaking of waiting, I personally didn't wait as much as I have done in other hospitals. There is a self check in machine by the entrance and once I arrived at the floor, my name was called out before I could take a seat. Before the operation, I had two sets of Doctors come see me to talk me through anything and assist with any queries or concerns I had. They were very clear about things they would and wouldn't during the operations which may affect one. Despite being a very busy hospital, they seemed to be organised and aware of patients. The only downfall was that there weren't enough beds to accommodate all patients. I also had a phase of bleeding and discomfort and it took a while for the doctor(s) to arrive and check on me. I do appreciate its busy but at the end of the day, something else could have happened. Overall, it's the best hospital I've been to so far and can't fault them for anything. Thank you WMX hospital!

A much improved hospital. I experienced courteous and efficient staff. Appointments for out…read morepatients very well managed.