I called to get a issue on my end fixed and I had the pleasure of speaking with Mollie L. in…read moreadministration. She was AMAZING! She fixed my issue in a very short time! Great communication! Thank you again Mollie! You were awesome.

I am a teenager and came alone to open a new account and Leah Rodriguez was amazing in every way…read morepossible. She explained things in a perfect way to understand, was helpful in so many ways, and was welcoming! I was a little nervous coming to a bank alone for the first time but the staff and Leah made me feel so at home and comfortable

I've been using this Woodforest for just over a year. I've always found the staff to be friendly…read moreand warm. Eric Cruz is always helpful, but they all are and they all seem to enjoy interacting with their customers. I'm recognized by name when I approach and they are always friendly to my children. Over this past year some have even gotten to know me a little bit. This Woodforest location is the definition of personable banking.

Shout to Nickie Prelow at the Kemah, TX location who helped me with breaking a bill so I would have…read moresome money for a garage sale I was participating in tomorrow morning. I told her my mother banked with them so she gave me her card and we chatted about accounts and their referral program. Thank

Extremely friendly employees, all the time!…read more No matter the reason of the visit, what time of day, and who's working... I've always encountered the best- most friendliest customer experience. All locations I've ever visited are great, but here I feel everyone goes over and beyond- which I turn makes me want to start the process of making this my main account for all of my banking needs. Thanks Navy Federal!

Other customers are in your transaction with you. This doesn't seem safe. Other locations are more…read moreprivate and more discreet.

The best credit union experience I have ever had. Been a member for over 17 years and they are by…read morefar the friendliest and most people oriented of the credit unions I am a member of. All my transactions are handled quickly and accurately. Mostly all my family members are members of the Credit union and they are all very happy with their services. I highly recommend any family of the employees of Lubrizol to join this credit union.

They honestly really are on top of things and called me when I had weird purchases and withdrawals…read morecoming from my account. They had everything set that same day so could get a new card and denied all the fraudulent charges. They really made it very simple and it was great!

The bank manager, Lori Ackers, is nice ... until she isn't. Words of advice: Be quiet and listen.read more

I am writing this review based upon the customer service I received on a one-time visit. My mom…read morehad a CD with BBVA. It had not come to term meaning if she closed it, there could be substantial penalties. These penalties were large enough that it would offset what interest she had earned from the past three years. Due to some unforeseen health issues for my mother, I was forced to close this account early. I won't go into the specifics of her situation but after showing all of the legal documents and POA, the branch manager made several phone calls to the corporate offices of BBVA and convinced them to wave all of the fees that would have been put against the account. Like I said, these fees could have been substantial had she not cared or tried to help me (slightly less than $1000 in fees). I really appreciate the effort that the branch manager put forth in this situation. She did a superb job and should be commended. I could not let this type of great service go unrecognized.

Dont know what happened to this bank. It used to be great. I enjoy working with Maria. She is…read morefriendly and knowledgeable. They dont seem to care about customer service. Talking about having Bankers Hours. They are only open from 9-5.....not for the convenience of the customer. Used to really enjoy when it was Guaranty bank. Kathy Hicks took care of my money but when she passed I put it elsewhere. NOW.....05/04-2017. 2:30. Have had trouble with the outside ATM the last several times. A lady has been out there at least 15 minutes so I went inside to use the one at the counter. There are only two people that work there and 1 customer besides myself. Told him that I wanted to use the inside ATM and he said he did not know how that one worked. Really? The lady said it had to be activated. Neither one offered to help. The guy at the drive thru could have said "let me run it on my machine"....but didnt. She was working very slowly with this other customer and didnt say anything else. I said thanks as I was walking out. Several years ago....I could see it going downhill so I opened at JSC for when that day comes. They open at 7:00a.m. BBVA is just very close to our home. Now all we have there is checking accounts. I keep giving it chances but it just doesnt seem to improve and I am not sure anyone cares.

Great hometown bank! Very friendly and professional. Glad we moved our money here.read more

I gave them a four ,because no one is perfect. Have to leave room for improvement…read more The staff is great. Friendly, Helpful, Knowledgeable, well,they just create an atmosphere of trust . Before I became a Dentist 40 years ago, I was a field Auditor for the first national Self service Gasoline co., Autoronic Systems Inc. As a result, I met quite a few folks in banking in most of the western states; mostly local regional banks such as League Cities "Hometown Bank". I would give Home Bank an A. Thomas R Dougherty DDS

This review is for the Hometown bank at 1804 45th st in Galveston. Cesar Hernandez has earned in a…read moreplace in my heart. I have never been a member of a small community bank. Cesar is friendly and so helpful. He will always be our go to guy when we need financing. I truly see the difference between community banks and the larger banks. My husband and I have been made to feel like family. Thank you Cesar