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    Recommended Reviews - Welfare Building

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    5 years ago

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    Sheridan Books

    Sheridan Books

    1.5(2 reviews)
    0.7 mi

    Bottom line up front: Sheridan Books charged me $1,100 more than my initial estimate for 30 less…read morebooks. I'll start with the good: my book order was received and the books are of good quality. That's what the two stars are based on. So kudos to the people that actually make the books. The bad is that each step in the process felt more painful than it needed to be. Given that the individuals at Sheridan that I communicated with have been in their respective roles for 15+ years, one would think that they would have the entire process down, yet this was not the case. I had to request items that should have been provided, documents I had provided were misplaced or forgotten and were later requested again, etc. Communication from the account rep was poor. Responses to emails were always slow and robotic. At no time was the sentiment conveyed that my business was appreciated. Most inquiries required a follow up email on my part the following day in order to receive a response. There was often a lack of attention to detail. In one instance during the process, an important inquiry went unanswered for weeks. I had given up on the request when I was surprised to finally receive a response. More examples: My scheduled print date came and went with no indication that the books were actually printed. All I received was a request for my shipping information. You are just asking for this now? Eventually I learned that the printing was delayed by two days. This should have been clearly communicated to the customer. Did the sample copies ship? Again, I had to ask. Great customer service would be to provide that information to customers without them having to ask. I work with many vendors, so I know what good customer service looks like, and this isn't it. The feeling one is left with is that at least this particular account rep does not enjoy working there and is just going through the motions/doing the bare minimum. On to the cost increases. The first cost increase came when it was time to sign the contract -- a $200 increase for an "increase in materials cost" -- 30 days after my initial estimate? Maybe the materials cost did go up, maybe they didn't. As a customer, you have no way to know. Do you think they ever lower the cost based on a "decrease in materials cost"? I'll bet that's never happened. I would not be surprised if the "materials cost increase" was a basic part of their operation: low ball the quote to get the business, then add a small but significant price increase at the time the contract is signed. Finally, the cost of shipping increased by 145% on my final invoice vs. what I had been quoted five months prior. While I anticipated an increase in shipping costs due to current high gas prices, I didn't expect a 145% increase (about a $900 increase), and I was never given any indication that the price of shipping could have this much variability. It should be stated clearly up front that the shipping price on the initial estimate is pretty close to meaningless and could potentially increase dramatically -- especially when turnaround times are running at 16 weeks. My sense is that, again, they probably low balled the initial shipping estimate to make the overall cost seem more attractive. There are many websites that track shipping prices, and I couldn't find any indication that U.S. domestic freight prices had nearly tripled over the previous five month period. But it gets worse. Once the order shipped (which provided the weight), anyone can go online and get quotes for freight shipping. There were many estimates that came in far lower than what I was charged. A reputable, national carrier (that Sheridan Books used to ship me an order previously) came in at about $800 less! Further, I received a quote from *the same carrier* -- again, on the same day that my order shipped -- that was $300 less. The excuse for the $900 increase was "higher gas prices." Yet the surcharge for the higher gas prices was stated clearly on most of the estimates, and was typically about $250. When I called and spoke with a customer service rep for the shipping company Sheridan used to ship my order, he would not disclose the price that was paid for the shipping. Why would this be a secret? At this point I think it became obvious that Sheridan is marking up the shipping price that is charged to the customer. I even found an article on "Freightview" describing the "best practices" for marking up shipping costs as a potential new "profit center" (average mark-up: 19%). And while marking up the shipping is not illegal, personally I find it highly distasteful, and not the kind of thing I would expect from any company that I would choose to do business with -- especially when I'm being charged $900 over the initial shipping estimate. So while I was grateful that the books came out well, due to the less than stellar customer service and the shipping mark-up, I won't be doing business with Sheridan Books again.

    I'd give this place negative stars if I could. I've been here over an hour and this dock worker…read morestill hasn't started unloading my trailer. Avoid this place like the plague. It's horrible here and I wouldn't wish coming here on my worst enemy. This place is a complete joke.

    Dearing Concert Duo - Dearing Concert Duo

    Dearing Concert Duo

    5.0(1 review)
    33.7 mi

    I really don't know where to begin this review as I have had the pleasure of knowing Abha since I…read morewas 13 years old. She was my choir teacher and choral director freshman-senior year of high school. But she wasn't just a teacher or a choral director, she was a mentor and a friend and an excellent example of a strong, graceful, intelligent woman. I took her critiques and compliments to heart and saved them to my memory. I was blessed to have her during a awkward and sometimes troubling time in my life. So, it was an easy and exciting decision to hire she and her husband to sing at our wedding. Throughout the process she was incredibly helpful in choosing songs (I was clueless) and professional as can be! Their performance during my ceremony had even my oh-so-macho husband choking up and my family and friends awe-struck. I was in my bridal room before the ceremony and asked my bridesmaid to take a moment to all listen to her as we waited for our turns to walk down the aisle. I am so happy to know them both and lucky to have had them perform at my wedding. 5 stars is just not enough.

    From the owner: Quality music for wedding ceremony and private events. We perform at all of metro Detroit’s finest…read morevenues from the Detroit Athletic Club to the Detroit Institute of Arts to the Henry Ford. Lots of references available on our website. Our music can be heard on WRCJ. Winner of 6 Detroit Music Awards.

    Photos
    Dearing Concert Duo - Performing at the Meadow Brook Mansion

    Performing at the Meadow Brook Mansion

    Dearing Concert Duo - Steve Dearing

    Steve Dearing

    Dearing Concert Duo - Abha Dearing Steven Dearing

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    Abha Dearing Steven Dearing

    Drivergent Transportation - Drivergent Transportation

    Drivergent Transportation

    5.0(1 review)
    52.8 mi

    I was really amazed with the meeting today with informative. I really enjoyed meeting the staff and…read moreeverything has set up. I think it's great that we're growing and making things happen. I think it's interesting that you guys were manufacturing hand sanitizer for a while during the epidemic of the pandemic. I'm really excited to be a part of a growing family and as being a new driver, I am looking forward to making memories happen . I still have not been to the office but will be there soon. Looking forward to it more closely with management HR also maintenance. . I recommend to anyone who's looking for a driving job or wants to be surrounded by a company that is going to help them grow and pay them with a living wage. I think that being able to bring my skills and knowledge about transportation and being surrounded by someone who has been a bus driver or I said the CEO, the big man . so I've known about divergent for a while now. I like to say that I'm proud to join a strong team of 200 people. I'm looking forward to have a safe year with every student and making an impact on every student that I interact with even every parent and person adult to college student or anyone who is running our vehicles. I see that the aspect of customer service is wonderful to have such a wonderful team. I'm principles that I cherish due to my heart. Also, safety is number one. So if you have a child or if you have someone you know, and looking for a company that will back you up come up and sign up . I had fun at the event today, I felt it was very lively, and I just wanted to give us a pet on the back and hopefully we can do a job all done and be able to keep growing.

    From the owner: We provide school bus charter trip transportation for schools, businesses, organizations and…read moreprivate groups & individuals through southeast Michigan and Metro Detroit. We are developing new and innovative school transportation and driver staffing solutions, and help public and private schools and districts create solutions for their transportation needs and driver shortages. We're passionate about helping schools and districts improve upon their service challenges so they can focus on their core community services. Please visit our website to learn more and book your next trip!

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    Drivergent Transportation

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    The Stadium Events

    The Stadium Events

    1.0(1 review)
    56.6 mi

    We purchased Carolina Panthers tickets in Raleigh, NC from this business. We paid for five tickets…read moreand were actually rushed in to purchasing the tickets by the business saying that we needed to hurry or we would lose our spots. A week before the event, someone contacted us and said they no longer could provide this service/tickets because of a family illness. This business is supposedly all across the US so how would a family illness affect my tickets? In any case, I asked if I could just purchase the tickets and they said their ticket contact had not heard from them so they released the tickets. So we did not get to attend a Panthers game and it took them two days after even telling us to refund our tickets. Would DEF not recommend this company. Found them on craigslist. They have an A+ on BBB but I cannot imagine why.

    From the owner: The Stadium Events - The Home of Sports Vacations!!…read more We are a Tour Operator specializing in Day Trips and affordable Overnight (Typically 1, 2, or 3 Night) stays to Sporting Events. Transportation (AIR or Bus), Hotel, Game / Race Tickets, Tailgate Parties, Welcome Parties, Stadium / Speedway Tours, Sightseeing, Bus Tours, Team Hall of Fames, and Local Sports Attractions are the primary items provided on our Sports Trips. NFL, MLB, NBA, NHL, NCAA Football & Basketball, NASCAR, INDY 500, Kentucky Derby, The National Sports Collectors Convention, & More!! Public & Private Groups welcome (Work Outings, Family Reunions, Schools, Sports Teams, Fan Clubs, Neighborhood Associations, etc.) are the focus of the Business.

    Photos
    The Stadium Events
    The Stadium Events
    The Stadium Events

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    Welfare Building - landmarks - Updated May 2026

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