I started using Home Instead shortly after my father was discharged from a SNF to my house. We've…read morehad three caregivers so far and we've been mostly satisfied with the service. The very first caregiver wasn't a match after the 2nd day and they quickly replace the person with someone great. Unfortunately, that caregiver moved on to other things (as it can happen) but the replacement has been equally great to work with. Both of the good caregivers were attentive and easy to work with. I decided to go with an agency so we wouldn't have to worry about payroll taxes/insurance/call out's etc. and so far I can recommend this service. You get a discount if you sign up for direct debit for payment. The staff at the branch is very communicative, they call when the caregiver is running late and find a replacement quickly if there is a call out. Important thing to remember, this isn't a medical service so there are certain tasks that their caregivers can't perform, but if you are looking for someone to help out and give you a break from caregiving, try them out!

Started working at this company thinking it would be a great team and a good company however i was…read morewrong . I did not get the hours that i wanted ,in which i only worked 1 day out the week . Save your time and apply to a company that cares !

I broke my upper femur a year ago, the SNF was great but the PT/OT department is/was truly…read moreexceptional! I worked with them while I was in the skilled nursing facility and came back twice for outpatient physical therapy, occupational therapy, which helped out tremendous. I don't know how these people do it. They are just so fantastic, very positive and extremely knowledgeable.! Thank you guys appreciate it very very much, walking much better!!

From the moment we walked through the doors, my family and I felt genuinely welcomed. After…read morevisiting and experiencing several other skilled nursing facilities that left us disappointed, we knew right away this place was different. Entrusting the care of loved ones to someone else is never easy, but the staff consistently gave us confidence that my grandparents were in compassionate and capable hands. They treated them with dignity, kindness, and respect every step of the way, which meant more to our family than words can express. We're incredibly grateful to everyone on the team for the dedication, patience, and genuine care they showed. They made an incredibly difficult chapter of our lives a little easier, and we'll always remember that. If I ever need a skilled nursing facility many years from now, I can only hope it's somewhere like this--and if they have a bed waiting for me, I'd gladly return.

The shining star of this facility is their physical therapy department…read more Tashi is the best

Amazing staff and great people and great physical therapy staff and great support staffread more

My daughter has been there a week, and already I can see improvements in her recovery. The staff,…read moresocial worker physical therapist are her caring and concerned. At first, I was concerned about where she was because we live 30+ miles away, but it's worth the drive to see the recovery and the improvement she's making. Thank you so much.

Earlier this year, my wife passed away. We had a large house and I am a social person and didn't…read morewant to stay there. I also ended up in the hospital for almost three weeks and was unable to return home. Since my house was in Bixby Knolls, one of my daughters found Bixby Towers and walked in and signed me up for an assisted living room. I had no idea what it would be like, other than visiting my sister in the Bay Area in a senior living facility. The last time I was in communal living was 65 years ago in the Air Force. From the moment I walked into my room, I felt that this was a place for which I was destined. The staff here, from the bottom to the top, are both friendly and caring. We all kid around, but most of them do their jobs with a smile. It can be very stressful for them but they don't pass that on to the residents. I have made many friends here and the activities directors do a great job as well. I am happy to be in a place like the Towers.

I'll start by saying I think Bay Towers, currently, is a good value. My mom moved in as a 55+…read moreresident a year and a half ago. The lobby is lovely, the staff is kind, the price is reasonable, the residents are wonderful and the location is great. You may see lots of comments here about the HVAC situation. My mom had partial AC and heat for about a year. there are two hvac units in the apartment, one never worked, no one responded to requests for repair but the single unit worked fine until about 2 months ago. It wasn't a big deal until August. Her room was tolerable (around 78-80 degrees), until this recent heat wave when it was 83+ for a few days in a row (telling her to "get a fan" was not helpful, she has multiple). We asked multiple times to have window cranks fixed but no one responded so she couldn't even open all the windows at night. I know this is an older building, which is part of the charm, but the management seems excessively evasive when asked if and when anything will be fixed. I think if they were more forthcoming about what was being done folks wouldn't feel like they are hiding something. This goes for all issues like the recent loss of hot water over the weekend. Setting expectations makes life better for all! She loves her apartment and the community but I fear she may have to move if these things don't get resolved.

Wells House of California is a licensed Congregate Living Health Facility in Long Beach, providing…read more24-hour skilled nursing care in a residential home setting. Our small size means a high nurse-to-resident ratio and care plans built around each person. We serve residents who need ventilator/trach care, wound care, post-hospital recovery, complex medical care, and we work directly with hospitals, case managers, and families on admissions. We accept various forms of managed Medi-Cal plans. Call the number on the Yelp page to arrange a tour.

Outstanding care. Clean! Good food. This is a subacute congregate facility and just reopened…read moreunder a new owner on January 2, 2025, any reviews before that will be a previous owner. If your relative or friend can qualify for this type of care you will be pleased with the service provided. I give Wells House a 5 Star plus.

My mother in law was their first client, many years ago. I can not say enough fabulous things…read moreabout this residence!. My mother in law was reluctant to leave her home of many years, but needed much more assistance then her family could provide. Maravic and her crew were so gracious, kind and very sweet to my mother in law. She felt very special, we observed the others being treated just as special. If you are lucky enough to get in, you are will be treated like a VIP. I made a reconnection with Maravic today, and she gave me great advice for another family member who didn't meet her licensing requirements. Cheers to Legacy Manor, cream of the crop!

My husband was there for 10 months and his CNA Cathy was fantastic .. so patient, so attentive and…read moresuch a hard worker She always remembered everything .. how he liked his pillows the position of his TV .. the little things that made him feel like a regular person not a sick patient Because of her his stay was so much better than we expected Femi Letty Maria Marielle DJ Stephen lunchroom ladies were all wonderful too They have a very friendly staff We developed a close relationship with so many there even the residents became good friends

Theres a lot of good and bad nurses here. My father is currently under their care and suffers…read morementally with dementia. The charge nurse Chanel has made comments to my family that they "just can't" with my dad and another nurse brushes him off because of his behavioral issues. Nursing homes already get a bad reputation because of the lack of care, but day shift at this home is unprofessional and rather just sit behind a desk.