If I could describe Brooke's approach towards her clients in one word it would be family. Family is…read morehow she treats you throughout and even after the entire process. Brooke recently helped me purchase my second home, after a disastrous experience with another realtor I was fortunate and blessed enough to find Brooke off of a recommendation on Nextdoor neighbor and I couldn't be happier with how things turned out. When I contacted Brooke she immediately set up time for us to meet face to face to get to know me and what I was looking for. After learning what I wanted in my house she immediately set up a MLS search and found a property that matched and took me there immediately which I was not expected but loved because of how quickly houses go in this market. While this didn't turn out to be my home, Brooke kept sending me potential fits and whenever I saw one I liked she got me into view the house the same day! Once I did find my home Brooke was extremely transparent with her communication and gave me advice just as if I was family. Brooke would update me daily and when I had lender issues on my end she was there to immediately help me find someone and then provide me daily updates on our closing. Even after closing Brooke has remained in contact with me checking in and even helping out with questions and help that I need even though her job is over, her exact words to me were "Brad you're family and you're stuck with me forever". I'm so happy to have found my dream home and forever realtor, Brooke's knowledge, compassion and commitment to her clients and doing the right thing for them is unmatched by any other realtors, trust me having dealt with multiple realtors in this crazy climate she will always have your best interest and be there every step of the way and after.

Debbie is the best property manager in the Central Florida area. I've been a real estate investor…read morefor over 20 years and she is the best in the business. She's the only person I have managing over a dozen of my rentals. I unconditionally recommend her. Do not pay any attention to the deadbeat tenants who write nasty reviews about her. That are just upset that they got evicted for not paying their rent. As a landlord, I highly recommend her to manage you rental property in the Saint Cloud, Florida area.

The obligatory one star is actually for their website which I found quite nice, though lacking…read moreagent information. It would have helped to be able to read at least an agent bio. Apparently the support staff is the main focus. With that being said, consider yourself forewarned of their un-ethical practices. It saddens me when a person's first time home buyers experience is overshadowed by a greedy real estate agent. The truth of the matter is this - Veterans are not appreciated enough for their service. Even more so when it comes to purchasing a home. If you or someone you care about is thinking of purchasing a home in the Orlando area I highly discourage you from this brokerage. They did not honor their fiduciary responsibility to the client, showed zero respect for the listing agent and basically tarnished a veterans home buying experience with their lack of moral conduct. Disclosing your client's personal information without consent, choosing to submit a verbal offer via text message because they didn't get along with the listing agent, and even fabricating their professional experience may be the norm for some..but it doesn't make it right. Nor does it encourage repeat business. The agent may want to consider spending less time fluffing up her social media and the broker should definitely consider a revision of their ethics training. Also, if anyone knows of compassionate and competent listing agent in the Orlando area please feel free to respond with their contact info.

The broker, Mery is absolutely amazing as well as the girls in the office! All of the agents I've…read moreworked with are phenomenal.

I left 1 start because theres not a 0 star option. I would…read morelike to start with this. I was in the Army for about 10 years and I dealt with plenty of property managers and this by far the WORSE experience ever. to the point that I dont want to deal with property managers ever again. Kim You charged me for stuff I know for a fact you don't do. You charged for seeds for the grass that grass was trash when I moved there. And still treat it but that grass was already trash there's No seed that can repair that nasty grass. You also charged me for "cleaning" when I got the house that house was nasty and dirty, I sent photos I have proof the carpet was trash the house is trash just like you do business trashy if we can even call that a business very unprofessional and cheap property management. You Kim, you are very cheap and very unprofessional You Don't even have a place to take care of clients thats how cheap you are. I'll make sure at least 100 customers don't go your way. I promised that. Please run AWAY from this SCAM property manager they will do anything within their power to retain your deposit money without any reason.

I seen a rental home that I liked on trulia.com and was contacted by Kim Cochrane to schedule a…read moretour for the home on elitepropertymanagement.com while browsing their site I seen another home that I loved even more and scheduled a tour. Along came my 18 year old nephew and my 9 month old son. Before going into the home, Kim Cochrane states "Do you want to leave the baby outside with him? (My nephew) People usually don't bring their babies." Very rude and first red flag. Families go to see homes together all the time? Second red flag I was rushed through the tour after 10minutes of looking around she turns off all the lights and locks the doors. I had to ask her to reopen so that I can at least get a video. I leave her with the $60 money order for the application and $2095 personal check deposit to put the house on hold. I get home and apply for the beautiful home. So, she calls me the following day and tells me I didn't get approved for the house. She said it's bcuz they "can't verify where my income is coming from" (her exact words) MEANWHILE I provided her with business bank statements as well as personal bank statements all going back 6 months and two years worth of tax returns LOL I asked her what else can I provide her with she tells me "the answer is just no" she's a joke! I'll keep looking that place wasn't meant for me. Edit: She just commented some excuse about "policy" lol if that is the supposedly policy Kim, why was it not mentioned prior to showing? Or at showing? Btw her demeanor has completely changed now that the public is watching. She was extremely rude in person as well as over the phone. I even called my family and friends after because I was just in shock at how rude she was. We definitely will not be going through this company being that she's the "owner" BEWARE!

Under the (CRFA) CONSUMERS AFFAIR FAIRNESS ACT OF 2016, I'm going to post a review of my honest…read moreexperience with THE CARVAJAL GROUP located in Avalon Park from roughly May of 2021 till June of this year. The Consumer Review Fairness Act (CRFA) signed by former President Obama, protects people's ability to share their honest opinions about a business's products, services, or conduct, in any forum, including social media. My mother and I hired The Carvajal Group/VIP Home Rentals LLC in 2021 to get a tenant for my 84-year-old mother's property. They got us a renter, and 4 1/2 months later, they wanted out of the lease to buy a house. I immediately called Jim and let him know what was going on, and he didn't say anything that he was in the process of selling or getting into the process of selling them that house. the following month in November Two of the three tenants closed on a house that jim and and Deena sold them. but again jim stayed quiet and did not say a word to us about this transaction. Ten weeks later, two of the three tenants abandoned our rental, and the other called in to say they could not afford the rental anymore. We called Jim again and explained what we were going through with the tenants, and again Jim stayed quiet and kept it a secret that he and his wife had sold the tenants a new investment home. Because of the lack of transparency from (Jim and Deena) Brokers at The Carvajal Group, my mother thought that the tenants were really going through a hardship. But 2 out of the 3 tenants had enough money to purchase a $391,000 new town home for investment from Jim and Deena. Jim and Deena made under $24,000 in commission based on the normal 6% commission rate. Since they where the listing agent and dealt directly with the tenants one on one. In addition, since me and my mom was not made aware of this transaction, that the tenants had purchased a rental investment property with renters from Jim and Deena, she or we went ahead and forgave the tenants @ $2500.00 worth of damage and penalties. They only paid us a part of the full amount since we credited as mentioned above about $2500.00. Three months later, the tenant called me about an issue regarding a rental property she had purchased. After my conversation with her, I was intrigued to know who had sold them that property. I searched and I was disappointed to find out it was The Carvajal Group and very upset that they kept it quiet and secret all along, even after contacting them in October about the tenants intentions to break the lease and buy a new home.. I contacted Jim very upset about what had transpired and he denies any wrongdoing whatsoever for his lack of transparency, honesty and integrity in what we believe should have been brought up to our attention. This was his response: "Good morning George, the response was already given on the original thread." As I mentioned before, we've done nothing wrong. My 84-year old mother was affected by this because of all this. Jim will not say why he and his wife keep this all a secret. Why did they not look out for my 84-year old mother's best interests, who was their client as well? if we wouldn't have listed the house for rental with the carvajal group, they probably wouldn't of had this great opportunity to sell the tenants a $391.000 Investment property without another realtor involved. It was thru our rental that was in excellent shape that got the attention of the tenants. The least thing Jim and Deena could have done is let us know what was transpiring underneath our noses. All he to do is just let us know. We were not going to get involved what so ever in the sale. But we believe if 2 out of the 3 tenants responsible for the rental where able to buy a $391,000 house from The Carvajal Group, then they could have afforded to pay all damages of the lease with us. Why did they (The Carvajal Group)(VIP Rental Homes keep it hush hush? They won't tell us why they kept quiet and they won't offer for my 84 year old mother anything to make up for what happened or for the money she lost for their lack of transparency on this whole ordeal.. After an 11 year old friendship we have decided that we will "NEVER" again hire or recommend The Carvajal Group or VIP Rental Homes LLC. This has really been a very regretful experience...

Do you want to guess what's going on with your home sale or purchase? Have to constantly ask…read morequestions because your realtor (and an entire team) won't proactively communicate with you? Want to sit there every night and wonder if you are actually getting proper representation? Then maybe these folks are the right realty agency for you! It's sad. We interviewed 3 realtors and felt really good about hiring Carvajal. But, they are merely reactive rather than proactive agents. Extremely passive. It saddens me to have to put this in writing, but I feel this needs to be pointed out to potential customers. Mind you, right down to the closing, I had to text the agents to find out what was happening! Every day was a new day to ask "What the h*ll is going on?" Right up to the closing - Did the buyers' walk-through go OK - I had to ask since no one said anything of course? We didn't know, they never said. The next day, closing day, I finally had to text and ask is everything going forward??? Why should we be proactively be informed about that, right? Yes they said and also promised to "follow up" with the title company "shortly after" the 2 p.m. close where the buyers were signing (that was at 11:53 a.m. today). No word back of course - 2 p.m. came and went and so at 4:53 p.m. I had to yet again text and ask if everything was done or not. "Yes everything is completed," was the reply. It's like slowly, painfully pulling teeth. I WOULD NOT WISH THIS TYPE OF SERVICE ON ANY ONE. Particularly given how stressful selling a home and buying a home are - in fact we fired them from the buying transaction that were sort of working on with similar enthusiasm a month ago. That's how bad things were. In short, I CANNOT (and will never) recommend The Carvajal Group. Again, it's so unfortunate, but they were paid good money for what I see as disservice. As some proof, I'm attaching a picture of today's communication I referenced.

As a Real Estate Broker in Central Florida for the past 25+ years, I've experienced time and time…read moreagain, closing after closing, the most professionalism with Aloma Title Company. Bill Primo, Owner/President will go to great lengths to satisfy any issues that may arise. The knowledge, expertise, organization, awesome staff and overall friendliness of everyone involved exceeds expectations! They deserve more than a 5 Star review!

I would have written a glowing review of this company a long time ago but I thought that this site…read morewas more for restaurants! This is a wonderful company and the president, Bill Primo, is a wonderful guy-a true gentleman! Great company, great to deal with, professional, and personal. I could not be happier with them and I recommend them over all others!

The team is responsive, organized and genuinely care about keeping things running smoothly…read more Communication is always clear and timely, and any questions are handled professionally. Definitely dependable and detail-oriented. I would highly recommend them!

Unethical company, they charge for the same expense multiple times. I had three cleaning charges…read morefor the same date by different vendors. I also had plumbing charges for the same date by different vendors. According to their contract they cannot pay for any expense over $250 without getting permission from the owner. They spend your money without permission. They do not vet the tenants properly before giving them the possession of your property. I had renovated my house in 2021 for $45,000 and a year later in 2022 the house had to be renovated, spending over $30,000. The tenants that they had selected had to be evicted. I decided to sell the house that I had had since 2001 based on their poor management tactics and their bad decisions on my behalf.

Terrible Service! I…read moreused Stewart Ttile company for my recent purchase on 2/12/19. I was unable to attend closing and was told that they will mail the closing documents to me. I have done several purchases before and this is the first time I have to deal with a company that does not care about its client. Throughout the process, I could never get anyone to answer any concern I had. Firstly, I wired the escrow deposit to them. I called a day after to see if the received it and they kept saying "no," even though my bank said it was deposited to their account. After going crazy, they finally checked and send me an email saying they received it. Secondly, I wired a large sum of money (my entire life savings) to their account. Again, I called to enquire if they received it. My calls always get transfered to a voicemail and no one ever returned my call. Just put yourself in my situation and you will know know it felt! After several phone calls and emails and after finally demanding that someone check, they finally confirm that the receive my deposit. Thirdly, since we are from out of state, I was told that they will mail the closing documents to me after closing. I called numerous times because I never receive any documents. I was given the same answer everytime that "it was mailed out and it normally take two weeks to deliver." I have never had any instance with previous purchase where closing documents were delivered 2 weeks after closing. Two weeks after closing, I called them again. I was told that technically "today is two weeks, so if you don't receive it this afternoon, give us a call again and we will trace it." My god! And everytime I requested the documents, they will email me a copy. What happened to the original ink signed documents? My husband finally treatened to get a lawyer. It is now 3/6/19, over 3 weeks since I made the purchase, and I stil did not receive the original closing documents from them. During my correspondence to the supervisor today, I AM NOW TOLD THAT THE DOCUMENTS WERE MAILED ON 2/20/19!! Too many lies. Don't use this company. They take your money, but don't deliver. Worst expericence ever!!!!

We just concluded our business with Stewart Title and they were really excellent in every way. The…read more5-star rating says it all--they're as good as it gets. Everything was conducted in a friendly, professional and expeditiously manner, and without doubt I'll return to them for all my (albeit infrequent) real estate work. Based on my experience I have no hesitation in recommending them.