Well, it's no Publix.
I feel bad giving a bad review, because the staff here are really spectacular. I've gotten to know most by name, and they're helpful, mostly competent, always friendly, everything you could want - which is all the more impressive because I get the strong sense that corporate treats them like crap. Corporate certainly treats its customers like crap - I routinely photograph every single advertised sale price in the store if I'm buying that product because most of the time, there's at least one sale price that's just mysteriously "missing" from the computer bank. I wouldn't mind that so much except that there's a cumbersome policy to get your money back if you don't catch the upcharge right at the register BEFORE you pay - and show proof with the photo. (The policy is you have to go back to customer service, wait in line, show the item on your receipt, wait for them to go and verify, and then wait for refund. It's not like my time is made of gold, but I'm usually shopping with toddlers who have *already* spent most of their patience and energy on a major errand so... just think about what all that means.)
The store is badly stocked, and inventory is frequently expired or about to expire. Often you want to buy something only to see it's about to expire THAT DAY, and it's not even on sale. They don't carry a ton of brands, and brands that my family wants - organic stuff, nice produce, good meat - is either extremely expensive or absent. The meat quality is particularly terrible, while also being EXTREMELY overpriced. The produce is better, much better, at Walmart. (And cheaper.) However they do mostly have a good dairy selection compared to Walmart, which seems to only stock the low-fat versions of things. I in particular hate the bizarre and time-consuming "mix and match" promos which have alternating (but crucial) colors and it's almost impossible to actually GET the deal, no matter how much you buy. Moreover, almost none of the staff understand (and certainly none can agree on) what the parameters of the mix-n-match promo even are. So if you go for it, just be prepared to go home with 17 tubs of sour cream at full price.
My biggest gripe with Weis is the corporate policy that if they overcharge you for something, AND you catch it AND bring it back AND wait in line and all the other hoops - there is no compensation whatsoever beyond returning your own money to you. I'm usually overcharged on the order of $5-10 per $250 grocery run, so I'm always in that damn line, waiting with a crying baby and more while they go verify the price, and there's never any sense that the store owes me any form of apology for what is legally corporate theft. (The staff actually admitted to me that the store used to offer it, but they lost too much money compensating overcharged customers because there were so many overcharges!! So instead of fixing the overcharging, they just - stopped compensating customers! Very frustrating when you remember that you won't always catch the mistake, you won't always remember to fix the mistake, and even when you do it's very inconvenient to make a special trip back just for that $4.50 that was, more or less, stolen from you.) On the plus side, I feel like there's been less overcharging lately... but, with the pandemic I'm a more frazzled shopper now so maybe I'm just not catching it anymore :/ read more
