Be aware!!! I would like to share my recent experience at Weeds and warn others. A few months ago, my daughter and I were shopping at Weeds wandering the store. An employee asked if she could help us find something. I told her I was looking for a compost pail and she picked out the item for me. At no point did she mention that the item was on sale or that is was non-returnable. At checkout, a separate employee never mentioned that the item was non-returnable. I assume when I make a purchase, I have a small window to make a return unless it is a food item.
A week later, I returned to Weeds with the intent of returning the compost pail. When I brought in the item, with my receipt, the same woman who helped me explained that it was non-returnable. When I asked why, she explained that it was a sale item and sale items are non-returnable and I should look at my receipt. First of all, I did not pick out the item myself. This employee picked it out for me. I didn't even know how much it was until I got to the register or that the item was on sale or that sale items are non-refundable. It's a compost pail, not a seasonal/holiday item! Not once did this employee tell me this item was on sale or that it was non-refundable. If she had, I would have never purchased the item. I even made a comment that it may not work on my counter. That would have been a clue to explain right then and there that this item was not returnable. While trying to return the item, the friendly staff that I encountered the first time around, was not as eager and friendly. In fact, I was in complete disgust when I left the store that I called back to talk to the manager/owner. The employee started arguing with me stating that sale items are non-refundable and that is listed on my receipt. Again, I was never told this was a sale item and isn't it a bit late to tell the customer after the credit card has been charged? Arguing with a customer is never a win-win situation. I left my name and number and asked for a return call. I was expecting a call the next day, but that did not happen. So I called back and was told that the owner is rarely in town and that I would receive a call at her convenience. Another week passed, so I decided to call again and told the same thing as the first phone call and perhaps I should send an email. 3 emails later and still no response. I'm not an unreasonable person, but I feel this entire transaction was deceitful, not to mention extremely poor customer service. Two employees had an opportunity to let me - the valued customer - know that this item was non-returnable and they failed to do so. I could have easily purchased a similar product on Amazon with free shipping and free returns. However, as a Cedarburg resident of 13 years, I try to support local businesses whenever possible. However, after calling and leaving messages for the owner, as well as emailing 3 times without a response, I can no longer support this local store or Lilies (owned by the same woman). As a customer, I expected more, much more! read more