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    WeCare Denali

    3.3 (3 reviews)
    Open 7:30 am - 4:00 pm
    Updated over 3 months ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.3(35 reviews)
    2.4 mi
    $$

    Okay, I'm a fan of this Lowe's location in-particular. Lowe's itself is a dependable brand when it…read morecomes to customer service, reliable stock, and store upkeep. The weekends are much busier than over the weekend, so I always prefer a weekday. Selections of say; nuts & bolts, pipe fittings, fixtures, lumber, you get the drift, are much less elbow to elbow, and service is much more plentiful. Keep your eye on the sales via their app notifications and email for increased valve for your over worked dollar. Returns are even a notable service, just make sure you remember a paper receipt and/or which credit card is used if it's to be credited back - this has been my pitfall at times.

    This afternoon we went to Lowes and saw a fridge that was discounted as you walk out of checkout -…read morethere were no holds or stickers on the item when we first went. We asked some questions with customer service about if we could still buy the warranty on it and then went home to measure our space and decide. We came back about 2 hours later (around 6pm) with a truck and money in hand. Upon arrival, there was still no sticker on the fridge and it was still sitting outside checkout with all the other discount items. My husband went to purchase it and he was told that someone came around 1pm and was interested so they couldn't sell it. My husband said, "well I have a truck and money in hand now". The appliance manager then told him to calm down for no reason. They made it a point to say well the guy wanted other things so they were getting pricing for him. However, he never paid for anything or signed anything saying he'd buy it. In fact, they called the person with my husband there to see if he wanted it, but still took no payment! When my husband got home, he told me and I called to speak with the manager who was apparently on break for an hour. I had a feeling that 1 hour didnt seem right as most people get 30 minutes and had a feeling he'd be leaving since it was getting later, so I had my husband call back and he got connected to the manager. We spoke with the manager, Thyan, who was kind, but absolutely unhelpful. He simply said they were creating an estimate for someone for multiple items including that fridge and it should've been taken off the floor and their employee made a mistake. He offered to help us find another fridge, but I informed him the features and price of this fridge were appealling so unless he was going to discount another of the same it wouldn't matter. I also asked what the policy was regarding these types of items because they normally don't hold unless you pay. He wasnt able to tell me the policy and said I can find it online which I said I had already tried to do. He said he would try to find it and email it to me which leads me to believe they dont even know their own policy. At the end of the day, an estimate is absolutely 100% not a deposit or payment. I asked if I had asked them to hold it for me without paying would they and I received no response. Not sure if someone personally knows the other customer or not, but this is insane. If you're employee made a mistake you should be making it right by matching it on another one. Normal people can't afford such a high price item (online normally about $3,499 and down to $1,150). That is a HUGE difference. The employees who made the supposed mistake gets to go home no problem while we get axed. Regardless, they should never be gate keeping an item for someone who has absolutely not paid a dime for it. Even if they put together an estimate. An estimate is an invoice, not a guarantee or signed agreement. We are sincerely upset and unsatisfied that they would act in such bad faith. I get they'll make more money potentially for the other items, but that should not matter if an item is not paid for. I have never in my life been to any business in which they just magically hold items without them being paid for. I will be calling corporate and am awaiting the policy from the manager because I am pretty sure this isnt how these items should be handled.

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    WeCare Denali - gardening - Updated May 2026

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