I've have several accounts with Webter bank for years, always in good standing. I went into the Wethersfield branch yesterday to cash two checks against my good standing checking account for my son who is 15 and doesn't have an account. The total was for only $60 and I had plenty in my account. The teller, who was new, had no clue that if my son signs them over to me, I can cash them over against my good standing account. I had my account information, debit card, driver's licence. She asked the manager if I could cash the checks, and he said no, only deposit, which takes 2 days to clear. In principle, this would be fine. I could deposit them and then give him cash from my account. But that has never been the policy. I worked as a teller for years, and a good standing account, with clearly enough to cover the signed over checks, can have signed over checks cashed without the delayed depost. Plus, they didn't tell me what I knew, deposit in the ATM and the cash was immediately available. Either they're utterly ignorant of the bank policies and how to treat long standing customers, without any intent to help by directing us to the ATM to do what they couldn't, or they are selective in how they treat customers. Either way, I'll not use that branch again. And if it happens at my local branch, well...... they'll be at a loss of a longstanding customer. My other banks treat me as a valued customer. read more
