I come to this bank often, it's weird to me that they'd ask me for three forms of ID to withdraw…read moremoney from MY account. But hey, at least I feel secured that they're checking everyone that way. But the wait to be attended at the drive thru window took a while. Maybe next time it'll be a breeze. Chase, get on the ball. I don't like switching banks often.

Having worked at another bank's HQ for 3 years, I can happily say that Chase knows what it's doing…read morecompared to the bank I used to work at. I went in to open a new account and was greeted warmly by a few different people who worked there. The gentleman who helped me wasn't trying to push me into any new products or accounts while I was there, and he was happy to help me prepare what I needed to open a future business account as well. All in all the experience was wonderful and I've had zero problems in the first couple of months I've had my account there. They even forgive OD fees if you deposit the money by ATM same day - no other bank offers this as far as I know - so just in case you need it, they don't penalize you for a mistake.

Great customer service, and very convenient location. The ATM in the lobby is in a highly visible…read moreand safe location.

This is Chase where I opened up my accounts after getting fed up with People's Bank. Kevan helped…read moreme and was stellar. There was no pressure selling, no trying to con me into buying a CD or something other investment. He didn't ask me about my mortgage or try to swindle me into nonsense. It was great. Every time I go there now, people recognize my face and make a point to say hello. I'm not sure how they train their staff, but other banks could take a page out of their book. It feels homey and like I'm well cared for. I'd highly recommend this specific location as well if you need to open up any accounts. Like I said - no pressure, quick, and easy.

horrible service , they make up there own rules that are not standard Bank of America rules . In…read moreless words they simply PROFILE you make excuses to not service you by telling you need additional things . If you go to another Bank of America they will service you no problem. This management needs to be investigated, what a damn shame on managers behave!

This is going to be long, but I just couldn't hold back anymore…read more This is one of the worst banks ever! They are SEVERELY understaffed and have been for at least 3 years now... probably even longer than that. They have 4 registers and in the last 3 years, I have never seen more than 2 tellers working the counter at the same time. It's always just 1 or 2 tellers. And it doesn't matter how long the line is. Managers do nothing to help try to keep the line moving. They used to have someone walking around the floor with a tablet and asking customers in line what they need help with, to see if they are able to help shorten the wait/line a little bit. But they don't even do that anymore. The line wait times are completely ridiculous and unacceptable! Every time I go there, there's a line almost to the door. I would say if there's more than 4 people in line, you will literally be waiting in line for a good 30-60 mins... not an exaggeration. I've been late to appts and work before. It's a shame because there's a lot of elderly people who bank here and they have a hard time standing in line for so long. One time, on a hot 90 degree day, the line was so long that they even locked the doors so that no more customers could enter the bank. There were elderly customers trying to get in and they wouldn't budge to let them in for nothing. How embarrassing! The most annoying thing about this branch is that no matter if the teller is in the middle of helping a customer, managers will come and bother them for things constantly. And they pull tellers away from the customers to help them with something, making wait times even longer. I can't even tell you how many times I've been at the counter being helped, and they ask me to wait and that they'll be right back because they have to do something. Whether that's let Brinks in the vault, or because a manager or another teller needs needs help with something. It's completely rude and inconsiderate. It's common sense that you should finish helping a customer first before doing something else. They just have no sense of urgency whatsoever. All of the amazing employees that have worked here, left the bank and went elsewhere. It's been sad to have seen them all disappear one by one because they were always so great and efficient. And now, it's almost a completely new staff. I barely see any familiar faces. The only one who still works here that is amazing is Ivana. She never fails customers. Always greets returning customers by name. She is so hardworking, friendly and makes sure to get the job done swiftly and efficiently.

This location is easily accessible and in a fairly safe area. Everything was efficient and you are…read moreable to get in and out in a reasonable amount of time.

Customer Service is horrendous. I came to get information about opening a new account. No greeter…read morein sight. The personal banker seemed like she could care less. She sat in her office and never came out to see if she could assist me. If this is indicative of how Wells Fargo treats their customers... NO THANKS

there ATM machine is always down making it hard to make cash deposits after business hours…read more customer service is terrible. i moved from Norwalk where the associates are very friendly and attentive. They never have issues with their ATM machines.

Who likes the bank? Practically no one. But I love this place. When I pull up to the window, the…read moreteller usually knows my name. And the weekend hours are great. Today, had to go in for a fairly complex transaction but I was out in 5 minutes . my kids live playing with the coin machine. The website can be slow, but I can't blame the local branch for that. At this branch they are friendly and capable.

If I could give no stars I would. Probably the worst bank I've ever gone to. Since the change in…read morebank manager this bank has gone to pots. My brother closed a savings account in his name and somehow the lovely bankers got our accounts mixed up and closed mine instead. It was over a month before this was rectified. The new bank manager Andrea needs to be fired ASAP. She has no personality and is completely unprofessional. She would not even talk to my mother and i until after she found put we had a business account with them. Long lines and no tellers and she can't even help out the half hour waits. Also since my works business account is here I am forced to deal with this bank until they decide to stop dragging there feet and change. Never the less we get charged fees for handling cash deposits and fees if we write out too many checks. Uh hello it's a business! Annnnnnd checks take up to 3-4 days to clear. There are always fees so be weary Take a look at other banks and put your money somewhere else

When in to set up a savings account and Wilda was extremely professional and helpful! She also…read morehelped me solve another problem I was having as well!

Took me way too long to discover the benefits of a credit union. Moved & had to find one that…read moreallows me to continue business with my out-of-state credit union as well as open new accounts. Is it appropriate to share employee names on Yelp? The Orange branch has been wonderful to me in many many ways on every occasion. From the first, everyone was welcoming and informative. Additionally, one person in particular had the patience to deal with what became a number of complicated financial scenarios. She has the confidence to say she will double-check on an fact or issue rather than assume she knows every answer to every question. The tellers are always welcoming, friendly, and genuinely helpful. They are up-to-date on banking and the specific services Connex offers. If there is any way for you to save money, they will share that information with you. They take the time to make each transaction a pleasant experience without holding up the line. Regardless of the number of people in line, never have I witnessed impatience or outbursts from customers or employees. I have conducted business at the North Haven HQ, Hamden, Orange, and New Haven branches. The professional and friendly attitude has been consistent throughout the organization. If you are allowing yourself to be exploited by using a "real" bank such as B of A or Chase, RUN to a credit union. Connex offers many advantages that save customers time and money and the service is exceptional.

The incompetence of this credit union is like going into a third world country experience. James,…read morethe employee who was so indifferent, such unprofessional and incompetent. Lied to me about having taken care of my lien copy send to the DMV in CT . wasted my time. when I visited the DMV today they had not received it. Employees lying to customers. Then the manager defending him . I can't make this up even if I tried. Horrible experience.

Great service. Need something ask for Linda old school personal banking at its very best. Full…read moreservice rarely a wait

From the owner: Special Notice: Effective Tuesday, May 26th we will welcome customers back into our lobbies by…read moreappointment only. Our drive-ups remain open during business hours, as does the walk-up window at our Main Office. Our night depositories are available for deposits and ATMs remain open 24/7. We also strongly encourage customers to use our online and mobile banking for self-service banking needs and around the clock account access. If you need assistance, please call us at (203) 783-5700 or visit our website.