This review is for the Citizen's Bank in Warren. It's centrally located in downtown Warren but…read morethat's the only positive thing I can say about it. They're understaffed and obviously hate their jobs. I was there a few Saturdays ago and the line was five people deep. They gave no apologies, never mentioned that someone would be helping them as soon as possible - nada. zilch. zero. They never said a peep as if the five people patiently waiting did not exist. When they did bring the first person in line up to the counter after about a 15 minute wait, the teller never even said hello, much less offer an apology for the wait! Citizens, you want my business and my money? Then become a better bank. I refuse to pay for this type of substandard customer service and your below average banking rates. I have now closed all of my accounts with Citizens. See, easy! One less person in your long customer lines!

Although I did most of my banking at the Warren branch, this is the branch where I opened my…read moreaccount in 2007, and I banked here on occasion. For six years I was a happy customer -- and a good customer, since I had only one small overdraft in all that time. But in 2013, Citizens Bank came out with a new, tough overdraft policy. First, they decided to refund fewer fees, and second, they now use accounting trickery to charge MORE fees. The trick is that they re-order withdrawals from largest to smallest in order to maximize the number of fees they charge. Here is how it works: Let's say that you have a balance of $80, and four checks come in to clear that are $5, $10, $25 and $60. If the checks come in smallest to largest, this is what happens: $5 check clears, new balance: $75 (no fee) $10 check clears, new balance: $65 (no fee) $25 check clears, new balance: $40 (no fee) $60 check clears, new balance: -$20 ($39 fee) If the checks come in largest to smallest, this is what happens: $60 check clears, new balance: $20 (no fee) $25 check clears, new balance: -$5 ($39 fee) $10 check clears, new balance: -$15 ($39 fee) $5 check clears, new balance: -$20 ($39 fee) That was what happened to me. An unexpected withdrawal came into my account, and they reordered the withdrawals to maximize the fees. I was aware of what was happening, and I tried to deposit money before the overdraft occurred; but they had closed early before a holiday (too early in my opinion) -- and after the holiday they agreed to refund just one of the three fees, though I never should have been charged more than one fee. I'm now banking at another bank. Also, if you are overdrawn, they charge a daily fee of $7 as long as your balance is below zero. Fees, fees, fees -- that's what Citizens Bank is all about. My advice is to give your business to a small bank or a credit union.

Close to my home I can walk there to check on my account not like my former bank.PCU.read more

From the owner: Navigant Credit Union possesses a rich history of providing financial services to individuals and…read morefamilies throughout Rhode Island.

I love my WASHINGTON TRUST BANK! I am always greeted with smiles and wonderful people who are…read morewilling to help me with whatever my questions or needs may be. A bank that does not charge fees for accounts like so many other banks do today. No matter what I enter this bank for, there is always someone ready to solve my problems or answer my questions, with a smile and genuine interest in me, as an individual client and a valuable customer!

I was a customer for 18 years at Washington Trust and I'm disgusted with the way they treated me…read moreand my husband after we made an error and bounced a check. My husband called the bank as soon as he figured out the mistake and in turn they closed his account without notice. He asked why and when it was all said and done the woman in the McQuades store in Mystic, CT told him, "oh well." I then called and it's been two weeks....still waiting for that manager to call me!!!!!!! I love how you're saying is "we love our customers" well we can say for sure, not all of them!!!

I love this bank. They are the only ones who would help us out with a HELOC when we were…read morepurchasing a home @10 years ago, and for nothing else but that, I will stick with them! Their staff have always been polite and respectful and even downright friendly to me. The "higher ups" are accessible and helpful whenever I need assistance, with no appointment necessary, answering my questions, giving me options, etc. And the "Asian Lady", at the Taunton Ave location (if she's the same one being complained about elsewhere), even greets me by my first name BEFORE I hand over my slips. Give respect, get it.

Everyday banking or mortgage lending - Bank RI is the place to go!…read more I have been a customer for many years and I am always happy with their friendly service! Give this local bank your banking business!

Always fast and friendly .they have handled all my family's banking needs for over 25 years from…read morebusiness to personal this is the bank for you!

From the owner: BankNewport in Bristol, RI is a full service bank and ATM, offering products and services designed…read moreto meet your needs. Our knowledgeable staff is committed to providing the support and guidance you deserve from your bank. Serving our community for over 200 years means you can count on us to be there for you today and in the years to come.

Citizens Bank is a bank to be avoided. Their fees are high and they use dishonest trickery to get…read moretheir customers to pay more fees. In my case, I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. Citizens Bank was closing early because of a holiday the next day (which I don't think they should have done since the day before the holiday was not a holiday in itself). As a consequence, I couldn't get money into the bank. The checks came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee -- but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This kind of behavior to force people to pay additional fees they shouldn't even owe is truly outrageous. You would do well to find another bank.

Worst bank ever, very racist at this branch. Every time I went in they questioned where I got my…read moremoney from. Thank you for closing my account you did me the favor. They should mention that they don't like you making a lot of transactions or they will close your account out. Asked the branch manager questions she always referred me to call compliance. Why have a bank manager if she doesn't know shit. Anyways y'all have been warned. K

From the owner: Rockland Trust is dedicated to our customers, standing as the sole bank subsidiary of Independent…read moreBank Corp. (NASDAQ: INDB). We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers, as well as through online, mobile and phone banking. We build strong relationships with our customers, helping business owners grow their companies, and helping individual consumers be successful by providing straightforward products and convenient service. Our success is based on having respectful and knowledgeable bankers, as well as robust technology available to our customers. These values instilled within our company are reflected in our level of service as well as our ongoing commitment to our community.At Rockland Trust each relationship matters. No matter large or small, old or new, we are committed to serving and meeting every customer's needs. As a result, we have very loyal customers who stay with us, deepen their relationship, and tell their friends about Rockland Trust.