This bank closes at 4 pm and isn't open on Saturday. Their client relations representative offers…read moreno substantive help on their programs. Basically the only thing it has going for it is that it's in downtown Bristol. I love convenience but not enough to put my money there. Other banks offer much better rates and better customer service. It's your money, so shop around. I think you'll find a better bank.

Conveniently located on Hope St. in Bristol. What can I say, I guess a bank is pretty much a bank…read more It had lots of money inside, unfortunately only a small portion is mine!

Because they would not provide quarters to me without being a customer, I opened a saving account…read more I receive a significantly higher interest rate through a Fidelity savings account, so I just left a few hundred dollars in the Navigant Credit Union savings account. I had considered transferring my checking over, but glad I did not. Since I only received a savings statement every three months, I was charged $15.00 for an inactive account. That was $5.00 each month. When I called, not only did it take me almost 15 minutes to speak with someone, but they were rude and unwilling to help. So I went to online chat. I asked them the same things I asked when I called. Will you reverse the charges, i'll make a deposit and stay as a customer. Otherwise I will withdraw my funds and cancel the account. Neither were willing to help. They both chastised me and said that it's listed in the new account documentation when you sign up. This is a document that is many many pages long. No notification saying "you're account has been inactive, please make a deposit......". So they are making interest off the money just sitting there, and now charging me money, which is now at $25.00 since the statement was 2 months prior. Most banks or credit card companies are willing to work with you - but all I got was chastised and told there was nothing they could do. Stay away - far away.

Love this bank. Great people and the Clark's are amazing. I highly recommend this bank for anyone…read morewho is looking for a better banking experience

I've been banking here for a few years . I have my business checking here. The staff has been very…read morehelpful through the years especially when I had my own business. They take the time to explain new offers available that might suit your needs. The Bristol area bank is exceptionally friendly and knowledgeable . I recently was sent a alert on my account which said There was questionable activity on my checking account. I immediately check with my online account and was reassured that everything was fine. I was notified by email which I appreciated. The parking is around the back of the bank which is ample and there is street parking as well. I never seem to have to wait long they have a few regular tellers that are always pleasant and efficient in there work.

I needed some documents notarized which brought me into BOA on Friday. It's complementary for Bank…read moreof America customizers. This is a large branch, with ample parking in back. The staff was really, really nice. They weren't all that busy (expect for the Notary Public), after my second attempt that day to see her, the staff offered to make me an appointment. If getting documents notarized, you might need to do a bit of coaching on what's required. They tried to send me out the door with an auxiliary printed sheet of paper that she stapled to my document - and my name was spell wrong :(. I politely put my foot down and asked for the notary to be written on the original document - yo duh!

I love my WASHINGTON TRUST BANK! I am always greeted with smiles and wonderful people who are…read morewilling to help me with whatever my questions or needs may be. A bank that does not charge fees for accounts like so many other banks do today. No matter what I enter this bank for, there is always someone ready to solve my problems or answer my questions, with a smile and genuine interest in me, as an individual client and a valuable customer!

I was a customer for 18 years at Washington Trust and I'm disgusted with the way they treated me…read moreand my husband after we made an error and bounced a check. My husband called the bank as soon as he figured out the mistake and in turn they closed his account without notice. He asked why and when it was all said and done the woman in the McQuades store in Mystic, CT told him, "oh well." I then called and it's been two weeks....still waiting for that manager to call me!!!!!!! I love how you're saying is "we love our customers" well we can say for sure, not all of them!!!

Citizens Bank should be avoided. Their fees are numerous and high, and they use dishonest trickery…read moreto get their customers to pay more fees. My experience is instructive: I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. That was right before a holiday, and Citizens was closing early even though the day before the holiday was not a holiday in itself (they shouldn't have done that). As a consequence, I couldn't get money into the bank to cover the checks. The checks then came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee; but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This is what I mean by "trickery". Only the greediest banks use tricks like that to raise money from their customers. If you are looking for a bank, you would be better off at a savings bank or credit union.

Citizens Bank is a bank to be avoided. Their fees are high and they use dishonest trickery to get…read moretheir customers to pay more fees. In my case, I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. Citizens Bank was closing early because of a holiday the next day (which I don't think they should have done since the day before the holiday was not a holiday in itself). As a consequence, I couldn't get money into the bank. The checks came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee -- but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This kind of behavior to force people to pay additional fees they shouldn't even owe is truly outrageous. You would do well to find another bank.