This company looks very good on paper, and if you dont have much snow you might do ok, but their business model seems to be to take your money for the season and pray there is no snow.
They are not eqiupped to handle more than a few inches at a time in a timley or expidicous manner. They send "updates" by text, which i first found impressive, but soon realized that when they are stall tactics for when they cant follow through as promised.
They dont show up and then send a text that says they are backed up, and to expect them late or on the next day. The following day they will do it again. There were multiple storms this season where the snow was not handled for my tenants at all, or they didnt show for days and we had done their work for them by then. I had several calls to the company when service failed, where I requested a discussion from management. Each time I was told they would contact me, which they never did.
The workers they use work really hard and do a great job but are clearly way over extended, not properly equipped (they didnt have a plow) and it looks to me like the company is not taking care of their employees - setting them up to fail with an unreasonable workload.
I am not a person who has unreasonable expectations, i just try to take care of my tenants and expect to make an agreement, pay for that agreed service, and have the servicer follow through on their word. Nothing fancy, no bells, whistles or extras - just what I paid for. If you feel similarly, I would absolutely not hire these guys. They say the right thing but dont follow through. read more