Called Shields for service on a gas insert they'd installed for our homes prior owners over 5 years…read moreago. They quickly verified the model and install records and scheduled and appointment that was about two weeks out. That's not too bad for this time of year. To my surprise I received a call the next day asking me if their tech could service it that day as they'd had an opening occur. Ken arrived within minutes of the scheduled time and about an hour later we were in business. He was polite, professional, courteous and knowledgeable. Their price was reasonable and Ken kept the work area clean and it was like he was never here. Except the fireplace looked brand new! Thank you!

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

We had a pretty good experience with Top Hat, despite some hiccups. We had them install a slate…read moreveneer over our old brick fireplace, as well as install an electric fireplace insert which we purchased from them. We found a veneer in their showroom that we liked. They had a cheaper veneer that looked similar so we ultimately went with that (unfortunately). They installed it in a timely fashion, though there was a miscommunication between the sales rep and the installer, and the corner pieces weren't ordered, and the lack of corner pieces wasn't caught when it was installed, so the veneer was installed without corner pieces and the slate stone was cut flush in the front at the edges. Also, the install was not seamless, there were gaps where you could see the brick below the veneer and it was uneven in places. We contacted Top Hat, and let them know we were not happy! They were very accommodating, and apologetic about the mistake they made. They agreed to remove the old veneer and re-install using the same product. The day of re-installation, we were able to talk directly with their mason, it was determined that the cheap(er) veneer we went with was very flaky and hard to work with (it was a new product that they had not used before) so at his suggestion we upgraded to the higher quality veneer at very small price increase. So int he end they removed the old stuff, and re-installed the new product (with corner pieces), all at no additional cost to us, and now everything looks awesome. We felt their customer service was great, they always kept us in the loop, and strived to keep us happy. Sure they made a mistake initially, but IMO the true test was how they treated us AFTER the mistake, and we felt they were awesome in that regard.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

1) They were early…read more 2) The company communicated with prompt text messages for scheduling. 3) The two member crew worked fast, friendly, answered questions. 4) Mr T's showed respect for cleanliness with their dropcloths. The fireplace has never looked better. I learned that the fake logs were intended to be arranged according to a factory specification to allow for the best viewing and highest efficiency. Also safety is an important reason to have a pro look at periodically. Worth every penny. And when it comes to a penny I am Jack Benny.

If I could do -5 I would wanted to charge us another $259.00 to finish what they started (fireplace…read moreinspection) very rude on the phone when trying to resolve this issue he actually hung up on me not professional at all I would not recommend MR T.

I must leave this message about the amazing customer service that my mother received from Pointon H…read more& AC by J.T. Pfaff. My mother had contacted a different HVAC company to come clear her dryer pipe for clogged lint and a bird's nest. It was a constant worry for me that her house was at risk for a dryer fire. When we called the other company in Sept 2025, they said they would be by in a few days to give a quote. They never showed up, never called back. So this week, at my insistence, she called Pointon H & AC. One day later they came to view the situation and give a quote. Instead, J.T. Pfaff saw that the problem was a bird's nest, removed the bird's nest, tested that the pipe was clean, and charged nothing. Even leaving a calendar for my mother, in the Christmas spirit. There can be NO BETTER customer service than was provided by J.T. If you ever need a testimonial for anything, I am offering one for you. Your attention, timeliness, and service were the best and have provided me and my mother with peace of mind that is priceless. Thank you and God Bless You!! J.T. you are an amazing human and I appreciate you so much. --Kristin Reid

Great service and quality repairs. Have always got back to us in a timely manner as far as…read morescheduling and repairs. Very fair pricing on maintaining our HVAC system that the installed in our house over 20 years ago. Highly recommend Pointion Heating for your service needs

We are extremely happy with the services provided. Lenny has been our furnace service provider…read more(whenever we called) for approximately 15 years. He has always been prompt, polite, knowledgeable, and respectful. We had him and his son, Will, replace our furnace this past winter, with the plan to replace the air conditioning unit in the spring. Will came to replace the air conditioner when we requested, and upheld the same professionalism as his dad. We are very happy with the end results. We would (and do) recommend Lenny's Heating and Air Conditioning. Roger and Vonda

Terrible. Lenny without looking at the job quoted $25,000 to replace an existing heat pump and back…read moreup electric air handler. We happen to know it should be around half of this. He wasted our time and to add insult to injury he has a John proverb on his sign....he's as crooked as they come.

Excellent customer service. Knowledgeable techs. Fast service. On time and clean techs knows how to…read morefix Lennox heating system. Best in town

Our boiler at Red Dragon Martial Arts Academy in Sauk City broke down and needed a new igniter. I…read morecalled Baybrookes and scheduled to have a technician come out and fix it. Mike came out on time and did a fantastic job bringing my old boiler back to life. I highly recommend Baybrookes to anyone who needs service done. Baybrookes has very professional staff and has great rates.

called around 7 am. with the air conditioning unit out. young man called back ar 7:30 am and was at…read morethe house around 8:15 and the air was back on. cannot beat that. Thanks baybrooks Nancy and tom long

I wanted a transfer switch installed so I could use back-up power when line power was down. Cody…read morerecommended a new breaker box that incorporated a transfer switch. That allows me to power any circuit. Jacob did the work, and, from what I saw, he maintained a neat work space, and was well organized. He was also very pleasant and helpful. The result is neat and functional. Tom K, Baraboo, WI

We have used Hills Wiring for years and have been very satisfied with their services. In our…read moreexperience, the electricians are excellent and are professional, knowledgeable, and easy to work with and they've done a lot of work for us over the years. We had Chad here last week to install new light fixtures, and he also checked out some other issues at our request and answered our questions and gave us helpful information for future planned projects. We're pleased with the quality of work that the Hill's Wiring electricians have done and how good they are in meeting the challenges of working on our old house. We trust Hills Wiring staff and find the business responsive to our needs. We recommend them to friends.