My car buying experience with Webb has been a journey, but at the end the end of day I think good people work here. The car I bought had an issue, and ultimately they did the right thing by fixing it without charging me and including a warranty on what they fixed. Aside from one individual, my interactions with everyone were fanstatic, especially Adam. I truly appreciate the time and energy it took them to resolve the issue to my satisfaction! read more

The online price is the price. Not $1 off. In addition to the price they charge $1,000 "coating" and for another $1,000 a "pulse" flashing brake light system with some sort of insurance. They use high pressure tactics making it mandatory if you want to buy their car. These add-ons are money making scams for them. Don't waste your time with this dealership. read more

Don't buy a Hyundai from these people they are jerks! My car with 16,000mi on it broke down and they replaced 3 fuel injectors , had it for 5 days and engine light went on and I drove it right to dealership and I got a loaner this time. It needed a catalytic converter. Went to take the loaner back and they wanted gas $$. I don't see them crediting me for a month that my car was broken for! No customer service anymore, you are at every assholes mercy. Finance manager is an asshole too! read more

Never buy a vehicle off their lot that is certified pre owned - their mechanics obviously cannot do their job. Purchased a certified vehicle that didn't even make it home. Was left in their shop for weeks as they failed time and time again to repair the issue. I guess I should be thankful I purchased the certified vehicle - can't even imagine how expensive it would've been for me to pay out of pocket. Customer service is terrible, too. Called weekly for updates and they'd ignore my calls. Wasn't hard to get in contact though, just call from another phone or take off your caller ID - they fell for it every time. I received no apologies just excuses. Absolutely terrible experience and I wish I had taken my business elsewhere - a place that actually appreciates their customers and does their job! read more

Pretty solid place to buy a used Hyundai. I bought a Tuscon SEL (which I love) from Kevin highly recommend him. Don't go through his "partner" Mark had a bit of an attitude with me when I experienced a small issue with the car seat. However I emailed Kevin and he was exceptional from before I bought the car to after I bought it he still helped. Even getting out a stain himself. Would be 5 star if I just went through Kevin! read more

Used a bait and switch tactic to lure us an hour away only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew we were new parents that desperately need to get a bigger car and she knew my car was dangerous to drive because they test drove it for trade-in. We spent 4-5 hours just to be able to get to the dealership because we have a newborn, another 2 hours at the dealership and when it came time one for paperwork, Laurie jumped in and refused to honor the price. She claimed it wasn't approved when my wife had called and verified before we drove an hour away and made sure they had all the info they needed for that price when we got there. Laurie tried to hard sell me a few days before that when I had said from the beginning I had to come back with my wife because the car is for her. She was rude to me that day, and then right from the moment she sat down once my wife was there, she immediately was rude to her too and hostile towards me because I didn't buy the car Saturday. Once she started lying about some of the fees in what they contained (government fees include dealer fees, I know that...but my wife asked what the fee consisted of and Laurie wouldn't admit to the fact there's added on fees). Laurie claimed it was for the title, plate and registration in Illinois when we have a standard fee no matter what the car for title and plates, it's $316. Laurie was claiming it's &488 and even when I proved her wrong, she again just talked down to me and said she lives in Illinois too so she knows. Had she just said that it's paperwork fee or something, I would have still bought the car. But the fact that she wouldn't admit it and lied to my face about it even when I proved her wrong, made me not want to do business with a dealer that would put such a rude and slimy salesman in charge. There's so much more but the way this place handles business is disturbing. Laurie preyed on our struggle as new parents to try and force us to pay $1,000 more. We ultimately walked. Had Laurie just been transparent and most of all, not be so insanely rude to us the entire time...I still would have bought the car. But I have never had someone be that nasty to me and especially my wife for absolutely no reason other than trying to pressure sell us. So disclaimer, this dealership has many hidden fees they'll wait to tell you about until after you've spent hours with the them, they are: ALL cars have Brake Plus installed on them and it cost $1000, if you push them, it goes to &499 and they won't budge on it that. The brake plus part cost &56 and takes less than 5 minutes to install. It's simply a profit generator for them Document fees are charged and then more are charged hidden into your government fees If you aren't financing with them, their demeanor changes and they don't want you to buy the car there read more

Joe Williams was a great car salesman and he was very professional and courteous. I was in and out the dealership real quick read more

If you need a car, look no further than Webb in Highland. I can't speak highly enough about the profession services and class #1 customer care service that I received from Josh Avila. Not only was Josh able to help negotiate a great trade in price / value for my 2011 Toyota Camery, but most of all Josh was great at just listening. Josh listened to what I reviewed online and was looking for, extremely knowledgeable about the Hyundai lineup (vehicle- dimensions, safety features, lineup that fits your day to day life style, etc.) understood what I wanted to pay, and worked with David (Manager- who is great) to make it happen. The financial guy (who was also awesome) walked me through the final signatures and was very helpful. Josh took care of the rest, and now I'm 2024. read more

Webb Hyundai - 2024. Pulled up cleaned inside and out just the way I like it. - Car Dealers Near Me - Highland, Indiana

If I could give this place zero stars I would. Stay as far away from here as you can. Worst customer service I experienced in my life. I made an appointment on a Tuesday and they said they could get me in Thursday at 11am. I brought my car in and they proceeded to tell me they are backed up and it would be 1-2 weeks before they could look at it. I was like whatever I guess I'm at the mercy of Hyundai because engine is under warranty One week went by and nothing, I called and they said next week. I waited another week and still nothing They kept stringing me along telling me we were next Finally after 4 weeks I was done!! Had car brought to another dealership. read more

I wanted to share my positive experience at Webb Hyundai in Highland, IN. I met with Jaylan. He was a pleasure to work with. I was just starting my test driving of some vehicles to see what I wanted to purchase. I drove an SUV and a car. Jaylan was super helpful in showing me all the features and was not pushy at all. I had not decided at that time what I wanted. It was refreshing to have someone that while he did work to see if he could get me to buy a car that day, that he respected me as well. I did end up going with a different make of car, but I would absolutely recommend Webb Hyundai and Jaylan specifically. He had sent a follow up to me and I had let him know I went with another manufacturer and he was super kind in his response. That is how a dealership should be. Great job! read more

i have a 2018 hyundai sante sport non- turbo engine. i had to pirated into paying for another very pre- mature oil change due the fact that my engine with less than 50 thousand miles is consuming oil at an alarming rate. rather put a quart sample all that the testing lab needs. i was an operating engineer, field mechanic and welder for well over 50 years. so that's all that's needed . but the dealer money hungry as ever told me to bring it in..never once mentioned the fact that i had to pay for another oil change due there defective engine all this is less than 60 days . i have spent over $200 on oil changes plus another $54 out of pocket to replace the 3 quarts of oil the engines burning. that's $254 and counting...but this is the kicker the service manager says taht hyundai knows about the engine problem!! my question is when were going to let potential victims of a poorly manufacture engine know about this potentially $5000 engine replacement. if they dont add a quart every thousand miles !! buyer beware with this super shady webb hyundai dealer in highland indiana on indiapolis boulevard ! never again. shady i mean super shady buisness practices !! if u value your money especially in these chaotic economitimes dont set foot in this dealer by the way this bandits tryed to sell me a wheel alignment with my dry rottnng tires real master mechanics not just glorified parts changers and oil monkees not one real mechanic in the bunch. just salesmen trying to push you into unnecessary neededly even dumb repairs i mean a,wheel alignment on dry rotting tire.?? read more

I scheduled an appotment for an oil change for 1 p.m. My car was not seen until 3p.m. A young lady came up to me and stuck a clipboard in my face and just said sign this no explination at all. When I went to pay I was told there was a1% charge because I chose to usr credit card. WHAT??!!! Then there was a 2.00 shop supply charge WTH?? Then when I was given my bill I noticed on the sheet that the service person nmoted that he told me about my brakes. THAT WAS A LIE!!!!! My car just turned 27000 miles. Very disappointed in the customer service. I've been going there for 10 years and purchased 2 cars. After this the last car I bought might be the last car I bought. Very very disappointed ! read more

Joseph Williams is an amazing salesman. I've purchased 3 cars from Joseph and have never been disappointed. He does not make you feel like you're being forced into a deal. He wants the very best for his clients and I can appreciate that. read more

just purchased a brand new car from Webb Hyundai and I had an awesome salesman named Joe Williams. He was very nice, knowledgeable about the car and very patient with me. sometimes it can be very difficult buying a car but I have to say my experience was far from difficult because of this salesman. read more

They deceive my niece and I put additional warranties we did not want to run the cost up. Lied about taking money off the cost added road hazard in the cost. Disrespectful finance manager Not recommended. read more

Excellent service Joe Williams really worked with me to ensure I got what I wanted in my new vehicle

If you're trying to get a Hyundai Ioniq 5, stay away from this dealership. They're charging a 16% market adjustment for the car. Not only that, they're also add a mandatory protection package that cost another extra $2,000. Imagine paying an extra $10,000 for a Ioniq 5. This is pure highway robbery. Stay away from this dealership. read more

Webb Hyundai - Car Dealers Near Me - Highland, Indiana

We are from STL and Joe had a car we wanted and made the process super easy for us online!

The service department are so so rude .My car is burning oil for a year and still under warranty and they still can't fix the problem I have to keep coming back every1000 miles and they keep saying it's a process I don't know what to do anymore this problem has caused me so much stress .Always worried car will break down on me .I bought this car brand new and I just can't believe this nightmare .Please help read more

Joe Williams was amazing, he was very informative and made it a comfortable buying experience

Had a problem with my Sante the required immediate attention. Contacted Webb Hyundai service and spoke to Kate Sylvester, the service manager. She was able to get my vehicle in for service the following day. I cannot use superlatives in describing the excellent service I received from Webbs service center. A special thank you to Kate, Cindy and their crew. read more

I was able to contact Dana who responded and she was very nice. Listened to my situation and I thank her. She would have someone let me know. Within the hour some Tech Hack named Tony Florentino calls me and I re-explain. He blames my car! Because I purchased it 2nd hand. Its all my cars fault for the issue! Wow. Basically admitting that his computer equipment isn't sophisticated enough to detect multiple issues for a check engine light. No room for negotiation with this Hack. Just blew me off. What a total jerk. DO NOT TAKE YOUR CARE HERE. I PAID $750 FOR NOTHING!!!! DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!!!! read more

Just spent a little over 90 minutes in the service department waiting for a tire to be replaced. Not only was the wait ridiculous, no one called to tell me that the tire had come in after it was ordered. I had to follow up and then wait over a week for an appointment, Management should not book so many appointments if they can't keep up. Sometimes greed backfires. I'm going to think long and hard before I lease another car from this place. read more

Wish I could give 0 stars. Made an appointment almost two weeks ago to have my car looked at because it kept breaking down and the oil light was flashing. Didn't hear anything for over 10 days. I called today and they said my tires were bad and they refused to test drive it until I replaced my tires but also they aren't receiving any engine codes from my car. My car that I previously took to a local mechanic to have it diagnosed and they did it in less than an hour. When I asked why it took so long for anyone to even contact me Cindy claimed that they just now looked at it yesterday. So you're telling me I scheduled an appointment almost two weeks ago and you're just now looking at my car long enough to determine the tires are bad and you won't test drive it? Don't go there for service. Customer service and communication is terrible. I won't be back to buy a car or service my Hyundai I'm stuck with. Thanks Webb Hyundai for nothing! read more

Went here on 3/19/2022 to buy a 2022 Hyundai Tucson and the Salesman, dressed as a Starbuck's Barista, was so not into selling me a vehicle or moving me into something else that I went to Garber Chevrolet and bought a 2022 Chevy Equinox. read more

Buyer's Beware: if you are looking for a new car, the prices shown on their website are NOT accurate. According to the dealership, there is a 13% market inflation rate that is non-negotiable. This was an almost additional $3k for a car listed at $21k. This should be criminal. I recommend taking your business to another dealership without "Market Inflation Rates." If you found this review useful, please click the "useful" box below so others can see this comment and avoid this dealership all together. read more

Joshua Avila was great! Love the new car!! They were very patient and made the process easy to purchase a new car.

It's unfortunate to say that I've decided to take my business elsewhere which is a shame because I've always gotten my car serviced here at Webb Hyundai in Highland. Twice now I have encountered the same rude and disrespectful employee in the service department named Lisa. Extremely rude and dismissive. Refuses to answer any questions that I have as if I'm a nuisance to her existence. I already reported her to Katie the service manager and Laurie the Sales Manager. The first encounter was when I was dropping my car off to get serviced. The second time was tonight- 3/1/23. My car has been sitting in their lot for going around 4 weeks now while I wait on my insurance adjuster to come out and inspect the car. Since I couldn't reach the adjuster, I decided to call the service department to get an update seeing if the adjuster has contacted them. Lisa answered the phone and flat out refused to answer any of my questions and said that since she's not "assigned" to my car, she can't help me. All I was asking her was if she knows if the insurance adjuster came out to look at the car because I couldn't get ahold of him. She refused to even pull up the notes on my car on her computer to just check for me. It's very simple to just look on the computer and give me an answer, but no she refused to do this and kept repeatedly telling me- "I'm not assigned to your car, I can't answer any questions." Horrible customer service. I've honestly had enough of her. I ended up driving out there 30 minutes away from my home to pay my diagnostic fee and pick up my car to take it somewhere else. When I got there and said I just want to pay my bill and take my car home, she refused to give me MY car. Once again she said- "I can't help you, you'll have to wait until your service advisor comes in tomorrow morning." I told her again that I want my car, I'll pay the fee and take it elsewhere. She then said she had no idea where the keys and paperwork were and that she could not help me and once again---I would have to wait until tomorrow until my "assigned" service advisor comes in. This woman REFUSED to go find the keys and paperwork to my car. After a few choice words from me to Lisa, Laurie the Sales Manager heard what was going on and came from her desk to help me. I've absolutely had it with this location specifically because of this ONE employee. Its a shame because my car probably will be written off by the insurance company and I'll need a new car. I love Hyundai and would of bought a brand new car from them, thus staying a loyal customer and keeping my business with them, but no. Katie if you're reading this, you really need to do something about this employee. Having her on board in that department just shows where your leadership and professionalism lies. Two young porters even pulled me aside and told me that I'm not the only person who has complained about Lisa. Get something done instead of having multiple chats with her. All calls are recorded so I IMPLORE you to listen to the phone conversation I had with her early today, and you tell me if that's proper customer service. The date is ~ Wednesday 3/1/23 @ 5:40PM. read more

I would highly recommend that you meet with Octavien Johnson as your salesman for the purchase of your Hyundai vehicle. He is extremely courteous and patient and his knowledge of the features of various cars helped me to decide which one I preferred. I was extremely worried about making a first-time auto transaction, but Octavien patiently guided me through the entire process from "hello" to "good-bye"! read more

I was told that my trade in had "moderate damage" which I was unaware of and they couldn't give me what I wanted in trade. Yet 4 days later it's listed for 7000.00 over what I was given and only describes "minor accident". It's my fault for trusting Adam and the sales team. read more

Don't buy from this place. My daughter's car has 58000 miles on it, and is using 1.2 quarts every 865 miles, and they said "That's normal. " They refused to resolve the matter. We've had 5 Hyundais, and none burned oil like this. They used to be TEAM HYUNDAI, and SHAFFER HYUNDAI, and service was great. Now THE WEBB BOY wear their masks and rob you just like the James Gang. SHOP ELSEWHERE!!! read more

They tell you when to be there. They text you to confirm. When you show up the say you have no appointment and the car sits 2.5 days before someone looks at it. Cindi the customer service rep...WHAT AN ATTITUDE. She is doing me a favor to work on my car. Cal told me on a Tuesday what was wrong i approved it. I had to call on Saturday to find out what going on and then Cindi was off, the service manager was off the tech was off. I had to wait till Monday for the service manager to call which she NEVER did. My car was there for 12 days for a 2 day repair. RUN SOME WHERE ELSE FOR YOUR REPAIR. i should have kept it at a local repair show saved $300.00 and gotten it back 9 days faster. read more

Bad experience with service advisor Lisa treated myself and wife with total disrespect she refused to take in my vehicle because I spoke to a different advisor Cindy earlier in the day I explained my situation and she advised to come back later with all my info I tried to leave some info and she replied just come back later and that she had late nite that she'll be there til 7:00, I arrived at 5:00 and asked for Cindy, was told she left early so I explained my situation and Lisa told me to come back Saturday because that's when Cindy would be back, I told Lisa all I want to do is drop off the vehicle and my info with claim number from my insurance and leave Lisa stated that she could not handle my issue that again Cindy has to do it, I again asked and again refused with a attitude and showed prejudice towards us I asked to speak to her manager and she said she is also not there gave me a smirk and told me to have a nice day smiling at me. I've never experienced anything like that before especially now that I'm in my sixties, lisa just showed bad character and judgment, made Webb Hyundai look bad,no wonder they have 2 stars read more

Update: after my review on Monday, where they said I have two cars ahead of me after the 6 weeks they had my vehicle, it is now Friday. I received no updates from the dealer since Monday, so decided to call them myself for information. After calling the location I was told that they cannot tell me any information because someone is in charge of my vehicle was not in the office. I can't help but wonder if this is retaliation in response to my poor review and that they are now holding my car hostage. read more

I was greeted promptly which is really important to me. Everyone was super friendly and answered my questions. It took time for me to select a vehicle I had just been in a terrible car accident and was trying to find a car that was decently priced but also had safety features that I needed. I came to the dealership many times to drive the cars I was looking at and ask more questions. Each time was a good experience. I worked with Gregg on finding the right fit for my lifestyle and budget. I did a lot of research on the Internet and decided that the 2018 Hyundai Elantra was the winner. Eventually we worked on some numbers and got to close to what I was looking for. I was very excited about getting a new car. The process was easy but in the end I did have some confusion. When you buy a vehicle at this location when I give you a deal make sure when they're filling out the paperwork that you ask any questions that you may have. I went home and got confused because it didn't look like they gave me the deal that we had talked about. In the long run it was because it is broken down very strangely. Make sure you are just aware of that and get ready to ask any questions you may have. They are very nice and I had to ask them a second time because I was still confused and they broke it down into simpler explanations. When it comes time for my husband to get a different vehicle we will start looking at this dealership first! I looked around at a couple other dealerships but no one was as attentive and easy to work with as these guys. read more

Yes I would recommend Jeffery Emerson but keep reading. I visited Webb Hyundai in Indiana on February 1, 2020. I was inquiring regarding a vehicle that I had found listed on the Capital One navigator page. I was pre-qualified for financing by Capital One. I entered the dealership with a printed page listing the information from the Capital One page which included a price for the vehicle, and approximate monthly payment, length of payments, and an APR. I was directed to a Jeffery Emerson. Mr. Emerson was the salesman who handled my inquiry. I took a test drive and subsequently decided to purchase the vehicle. I showed Mr. Emerson the Capital One listing and we proceeded to begin to complete the sale based on the listed information. Everything seem to be going along smoothly. As in any car buying experience, Mr. Emerson had to have the car deal approved by the finance manager. It became a waiting game because he (the finance manager) was very busy with other customers. I sat in an adjacent booth as he put the hard sell on a customer. An hour later in that same cubicle, I could here him attempting to hard sell a customer who after saying no so many times, she became irate an sought out the dealership manager. Subsequently, another person finished the paperwork. In the meantime, I began to get notifications via text message alerting me that financial inquiries were being made at the credit bureaus. Mr. Emerson subsequently told me that the finance manager was attempting to find a lower APR for me. He returned from the finance manager with a new quote. The quote was at least a percentage point higher, for a longer period of time, substantially more a month, and with a different financial company. I was ready to cancel the deal at that time. Mr. Emerson returned to the finance office and returned with a revised quote from Capital One similar to the original quote. The deal was on again. Now it was time for me to meet with the finance manager. After waiting a bit, he came to the cubicle and started the hard sell for a warranty policy (I was purchasing a used vehicle). It went from 30-40 dollars extra a month to 5 dollars a month. There was no miscommunication because I asked, "do you mean 60 dollars per year?" He replied yes. Based on that price I bit. The paperwork was done and although it seemed that he had padded extra dollars in the contract, but it was in the ballpark. I went ahead with the deal. This transaction had me in the dealership for almost 6 hours. Mr. Emerson and I were able to get things done rather quickly however waiting for the finance guy seemed to be the hang up. That said, I do realize that I did not have an appointment and there were other people making purchases. I would recommend a relative to Mr. Emerson when buying a vehicle. But, if they decided to buy from Webb, I would caution them to have all of their financing lined up upfront. Further, I would suggest that they buy add ons somewhere else rather than deal with the finance manager. read more

Terrible! Worst car buying experience I've ever had. My son bought his first car here. Within 24 hours it became undriveable. We've taken it back 5 times for service. The last time they had it for 6 weeks and in less than 24 hours after picking it up we have another check engine light. Since we bought the car on June 6 we've had it in our possession less than 10 days. Shame on you for selling this car to anyone read more

They completely misrepresent their online pricing. Their "payment calculator" gives you one price, then when you get to the showroom they will not give you an actual price, just monthly payment options. BEWARE OF SNAKES!!! read more

They want 15% over MSRP for a Hyundai, yes a Hyundai, not a Ferrari! Glad I left the dealership and started reading reviews...yikes!! Run, don't walk away from this place!!! read more

I do not recommend anyone who is looking for a car to shop here. I went in excited to get a new car and left pressure to buy a car at a terrible rate. I was force to put a deposit down on a car and when I told them I couldn't afford it anymore I wasn't able to get my deposit back n couldn't talk to a manger for several days. This is probably my worse experience at a dealership I ever had. read more