I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

Horrible customer service would best describe this furniture showroom. I wrote a review based on my…read morecustomer service experience approximately 1.5 weeks ago on IG for this organization. It turns out the company blocked me from their social website for indicating discrimination under the Ontario Human Rights Act. They discriminate potential customers based on age and status. They discriminate potential customers wearing COVID-19 masks and follow the customer in and around their showroom without acknowledging their presence. They dismiss potential customer inquiries all together and do not conduct the necessary follow ups as indicated by the customer. I visited their showroom at the end of 2023 requesting for a writing desk with specific dimensions. As a result, the associate or owner I conversed with insisted he would follow up regularly. All communication ties were cut after my initial visit and made a conscientious effort to stay in touch with them. I DO NOT RECOMMEND THIS ORGANIZATION TO THE COMMON CUSTOMER. CLEARLY, THEY DESIRE SPECIFIC CUSTOMERS SUCH AS INTERIOR DESIGNERS AND THEIR CLIENTELE. AS A MARKETING INSIDER WHO HAS TRAINED AND OFFERED SOUND RECOMMENDATIONS FOR MANY COMPANIES, "PLACE PEOPLE OVER PROFITS FIRST!!!" SUCH A SHAME THAT CANADIAN COMPANIES DISCRIMINATE YET USE BUZZWORDS SUCH AS "BUY LOCALLY, SPEND LOCALLY!" TO LURE THE CANADIAN CONSUMER TO SPEND. SUCH A PITY!!!!

I have bought several pieces of furniture from Carrocel. The service has been excellent and the…read moredelivery prompt. One piece Ineeded to have which was done beautifully.

We found our dream rug at this lovely store with excellent customer service. Thank you to Sidney…read moreand the sales team on the floor who were most attentive and gave us a few days to view our choices in our home under different lighting to ensure we made the best choice which we did. I also appreciated the the product knowledge provided on my rug to understand its construction and materials content in the weave. I would highly recommend to others who are doing house renovations, flooring and rug or window treatments.

The vinyl floors we received from Signature by Shelley Alexanian look fantastic. However, the…read moreinstallation process was quite challenging - the installers did not communicate well with us, there were several issues with the baseboards, and it took them almost a month to come back and fix it, while taking no responsibility for the issues. I would definitely buy their flooring again, but I would not use their installers.

Equilibrium provides a nice break from the vintage type of home furnishing stores that seem to…read moredominate The Junction. The selection here is more modern and contemporary. So while you might find one cool piece at another store, you're most likely going to find what you need to complete your look at this store. They carry a range of living room, dining room, office, and outdoor furniture along with the accessories to add some life to your decor. April challenge 19/30

I'm surprised to see so many negative reviews here, I remember hearing totally undeserved and…read morevindictive comments from a near-by design shop's owners few years back when Equilibrium first opened, calling the place unimaginative/cheap..etc which was shameful and unneighbourly to say the least. At this point I wonder if this is all related. Personally, I've always had positive experience with this business, we needed condo-sized furniture for our new condo 3 years ago and ended up buying a few great pieces here, which proved durable. We certainly could never afford to buy a $10K sofa from the shop near-by haha Since then, I drop-by to check out their new stuff from time to time, might be coming back soon to finish furnishing our new house, something that's taking us a year so far. I'm glad this business is still going strong.

This store focuses on furniture designed for smaller spaces. They design much of the furniture…read morein-house themselves. The difference here from other stores that focus on smaller living spaces, is that it's about being stylish in a small area instead of trying to maximize the use of each square inch of your apartment. I tried taking a picture of a piece of furniture I liked and was politely asked not to. The owner explained that they've had issues with people creating cheap knock-offs of their products. It's a pretty small store and the selection is very streamlined, but they only carry high quality products with a prices that matches that quality.

This store is a hidden gem; don't let be fooled by its small size. The store carries a great…read morevariety of contemporary furniture that fits small places. We had an outstanding customer service at the store as we were not sure what kind of sofa bed would suit our needs. In the end, the owners helped us pick the perfect piece of furniture. Frank, one of the owners, came in person to deliver us the sofa.

We went to Nirvana on Saturday March 14th to specifically buy a couch. The salesman/ owner? Was 15…read moreminutes late in opening up the store. No apologies just excuses. We were buying a customized couch....The salesman didn't want to help with colours, he didn't have any pictures of the customized pieces..... we asked him how long it would take for the order....He said 12 weeks but couldn't even guarantee that because" something may come up" S we were expected to pick out colours and types of fabric etc.... All DIY... Then the issue of delivery charge came up and it was going to be $ $450.00... He gave All kinds of excuses... We have never pd that... we are 40 min from Toronto...... The salesman was rude, obnoxious and very unhelpful..... So we walked away.... We were willing to spend$5000.00 on this couch. Instead We went to the Chesterfield store where we were greeted in a very friendly not pushy way and we ended up getting a gorgeous couch for much less than the other couch at Nirvana. The delivery cost was also less than half the cost of Nirvana's. The salespeople were friendly, knowledgeable about the product and overall gave an excellent service. If you want quality, good service and the price they can give you go to The Chesterfield store on King St East, Toronto not Nirvana in the MANULIFE Centre in Toronto

I am a repeat customer with Nirvana, where I went to buy a new couch about 15 years after my…read moreprevious visit. The salesperson was friendly and helpful, although when she outlined the delivery options I was a little startled by how much these costs have risen since the pandemic. Still, I'm very happy with the couch now that it has arrived -- it is not only attractive but also extremely comfortable.