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    10 months ago

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    Sabino Canyon Pet Resort

    Sabino Canyon Pet Resort

    (74 reviews)

    TLDR: THERE'S NO ONE THERE AT NIGHT! Terrible communication! If your dog has any kind of anxiety…read moreissue, please don't leave it here. I have a 3 year old rescue poodle mix with a history of separation anxiety and inability to tolerate being crated. When I first got him 2 years ago he hurt himself pretty bad trying to get out of a crate. I explained this to Erin twice - when I went for the tour and 10 days later when I called to make the reservation. On the tour Erin showed me the standard "suite" which is a long hallway with animal shelter-type chain link kennel and the "deluxe" suite which is a single block wall room with walled outdoor run. I told Erin he would need a "deluxe" suite and lots of human and dog play time due to his separation anxiety disorder. This place does NOT require a meet and greet with your dog. I left my dog at 4:15 pm on Thursday 2/9 and again asked for as much dog and human play time as possible. I did not have to sign anything or leave a credit card. The next morning, Erin called me to let me know that Max had a little scrape on his nose and that they didn't want me to be surprised by the injury at pickup. I asked her what happened and she said there had been a big wind storm during the night and that the morning feeder person found him bloody - he had been trying to get out under the steel door. That's when I first realized THERE'S NO ONE THERE AT NIGHT. When I picked him he could hardly walk. The bridge of his nose was badly scraped. His chin, lips and gums were badly injured. His toe pads on his two front feet were shredded - he was limping from the pain. He looked like he had been beaten down. I asked Erin why she didn't tell me there's NO night staff and she said "You didn't ask." AYFKM?? There is NOTHING on their website indicating they have no one there overnight. For my dog this was no "vacation," not a "resort," and he was not treated like "family" despite what their website says. And the vet bill was twice what the boarding fee would have been - at least. And FWIW my daughter's lab won't be back - my daughter was also shocked to hear there's NO ONE THERE AT NIGHT!!!

    The reception we got when we dropped off our lab was not welcoming. No happy welcome for my pup. If…read morewe didn't have a flight the next morning I would have taken him away from this place right then. I SHOULD have researched this place better, as I finally realized any interaction with my lab was determined on how much money I wanted to lay down, with a 15 minute "limit" each time. Hmmm, a lot of hours without interaction. Nobody is at this facility at night. From what I can determine, at least an 8 to 12 hour span. Too bad if your pup needs to pee or poop in the early mornings... The photos we received during his stay showed littered material in the background during his play session. Looks like a chew toy totally chewed up. Not my pups toy. No concern for my pup to be choking on any of it. Made me wonder just how they really treated him. When we picked up our lab, the reception was about the same. Pay now, here's your dog. No conversation about how my pup did during his stay. Nothing! It was like I picked up a "stuffed animal"! Besides being very happy to see us, my pup was very thirsty when we got in the truck. Never saw him drink that much water in one sitting. I blame myself for not researching more. This place is a business and not a caring one. This was our first boarding experience. Now I know what to look for when choosing another boarding place. This one will not be on the list This place might be fine for daily boarding...but not overnight or long term, in my opinion. Also, the older receptionist needs some training on customer service. Even my dog showed a dislike for her.

    We Rock Photography - sessionphotography - Updated May 2026

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