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    2 years ago

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    Herbs Hat Shop - Herbs Hat Shop

    Herbs Hat Shop

    4.1(19 reviews)
    0.0 mi

    I've been a longtime customer of this hatter and have had positive experiences here in the past,…read morewhich is why today's visit was so disappointing. I brought in a Rockin' C wool felt hat to have it shaped. The female hatter who assisted me was dismissive and condescending, stating that the hat "could not be shaped with steam," and adding that "it's unfortunate that some people are just uneducated about hats." This was said in a way that felt unnecessary and unprofessional. While I fully understand that not all hatters choose to work on wool felt hats -- and that results can vary -- there is a respectful way to communicate that. Unfortunately, that wasn't the case here. I was also told I could leave the hat for the weekend "to see," as there were two men ahead of me, which felt dismissive given my prior history with the shop. I've brought higher-end hats here before and was treated very differently, so the inconsistency in service was disappointing. Craftsmanship is important, but so is customer respect. I hope this feedback helps the shop reflect on how returning customers are treated.

    Santa brought my boy a nice Resistol 7X - called Herb's to check if they would shape it for him -…read morethe lady on the other end of the phone said yes for $50 - okay - not that far of a drive west of Fredericksburg - made a trip of it - next door is a nice food place - went in after - busy - a guy finally asks if we need help - yes, just to get a hat shaped - he looks at it - rolls it around in his hands - asks if we got it there - no - "can you leave it?" - no - "you can come back next Tuesday if you want"...

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    Herbs Hat Shop - Tatum at Herb's Hat Shop in Blanco, TX

    Tatum at Herb's Hat Shop in Blanco, TX

    Herbs Hat Shop - Tatum shapes a Greeley Hat Works Competitor Field hat, an exclusive GHW to Herb's Hat Shop.

    Tatum shapes a Greeley Hat Works Competitor Field hat, an exclusive GHW to Herb's Hat Shop.

    Herbs Hat Shop - Entrance to Herb's Hat Shop

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    Entrance to Herb's Hat Shop

    We Got It - womenscloth - Updated May 2026

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