Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

Driver blocked me in my driveway while I was trying to leave to attend to an emergency. The driver…read moresaw me trying to pull out as he was assisting riders into the van. I waited patiently and after he got in the van, there was absolutely no urgency to let me out of my driveway. There was also no reason to be blocking my driveway as there was more than enough room in front of the van. This is incredibly inconsiderate behavior, which was especially upsetting under emergency circumstances. This is also a highly irresponsible way to represent a business.

Horrible service. Lady on the phone was the most unhelpful employee possible. If your plans change…read moreand you need a smaller vehicle don't plan on them trying to accommodate you.

I'm not a review writer but i have to share my experience with this organization. This was a…read morehorrible experience. Unless you're an important  VIP executive and have a well versed knowledge of the limo industry, steer clear of this company. I contacted them to get a quote for a limo for my kids prom. Everything was fine, the price seemed fair and we moved forward. When the day arrived, a black SUV pulls up instead of a limo. When i contacted them to ask the reason there wasn't a limo there, i was told that i don't understand the definition of what a limo is these days and i should have known from the price what kind of car i was getting. I'm not a frequent limo rider but when i think limo for prom, I'm not picturing a black SUV.  The rest of the unprofessional interaction played out through text (pictures attached). I asked why would i pay for a limo when a SUV showed up, and i was told the miscommunication was my fault. I don't think it's unreasonable to expect a limo when i called a limo service.  For anyone thinking of using this company, just know they don't even have any limos available. It is only SUVs so if you're not an important doctor, lawyer,  or executive then don't expect anything else from them.  I truly feel i was ripped off with the old bait and switch. The plan was to give my kid and their friends a memorable experience for this once in a lifetime senior prom. The service was provided and i was willing to pay an adjusted amount for the lack of a limo since at that point, we had no other options. However, when we texted about it the next day, Dave the owner was a wittle crabby from his trip to Europe (which he had to mention as if it pertained to the conversation what so ever). He was completely unreasonable, and accusatory. He called me cheap and went on and on about his important clients and demanded full payment because i was dumb to expect a limo from a limo service.  I'll let the pictures speak for themselves but if you're just normal folk, don't bother with fireman's LIMO service. There's no integrity here. The driver was great though

David, you are amazing and I so appreciate all your kindness and support during the snow storm…read morecoordinating my daughter's ride for college. Appreciate your promptness Tony for picking our daughter up!!! Thank you so much and happy holidays!!!

They are the cheapest company that I could find. Terrrrrrrible customer service. From the first…read moretime that I called, the lady was very bitchy and accusing. Then after we hired them and agreed to pay hundreds of dollars, they really had bad communication. I wish that they were better about contacting me, because when I'm planning a large event I am worrying about many different things besides buses.

We used Willo Travel to transport our wedding guests from the hotel to the church and back. We…read moreordered two school buses. I worked with Lynn and she was easy to work with and responded quickly to my emails. The buses were on time and safely transported our guests. I would recommend this service to anyone looking for reasonable and safe transportation for an event.

Dispatch lady is a fucking bitch, she needs to pack it up and fucking quit, I booked a rides on…read moredemand at 10:45 ride didn't come till 12:15, late for class and I failed because it was the first class, and because of laketran I didn't have a ride, fuck laketran, do not trust them for anything important, fuck the dispatcher, they quite literally fucked over my shit,

I've booked LakeTran dial-a-ride appointments twice in the last few months for transportation home…read morefrom ophthalmology appointments at Newell Creek in Mentor due to driving restrictions post-surgery. For both trips, the drivers arrived on time. The ride with Delores on Feb. 18 was especially pleasant. Dealing with a lot of traffic and especially the Rte. 91 bridge construction issues, she kept me posted on her planned route to my home in the event of bridge delays or re-routing. I'd ride again with Darlene any time!