Awful place, and will never be back due to a complete catalogue of errors.
We arrived for my nieces birthday party and while they were in the trampoline park we ordered some food for the adults. A sandwich, beef burger and a chicken burger. After a 35 minute wait the Chicken burger was ok, beef burger came with cheese on it and was virtually cremated and so tasteless and dry, and the tuna sandwich was 3 days out of date with the bread so stale my brother in law actually thought it had been toasted, and the chips were cold. We complained about the sandwich which was really bad, and got a replacement one with no date on it, which was not much better.
After this the kids were called into the party room (we were meant to have a party host but didn't get one). After rounding the kids up they sat in a cold room for 15mins until we went and enquired about their food - We were told that someone forgot to put the food on and the kids were asked to go and return to the trampoline park for 20mins. The trampoline park at this stage seemed crowded and there was also a large stag party cleverly booked in mixing about the kids, which although not ideal they all seemed to behave well, but surely this isn't the case all the time?
As the kids were in the trampoline park there was a joisting area that they entered as there was other kids there - though a member of staff then proceeded to yell at them telling them all to get out, and saying that one of the kids in our party had removed a barrier which they certainly did not do!
Kids then eventually got their frozen pizza, which to be fair they seemed to enjoy.
All in all I thought as we were paying almost £20 per child the customer service was completely abysmal - though not as bad as the food, and the place just seemed to be a complete shambles albeit it was pretty clean and our kids seemed to have a reasonably enough time.
Ultimately I think the place is a complete rip off, and we certainly won't be back for future parties. If you are looking for a trampoline park go to Air-tastic in Bangor instead 028 9185 7306 - Much much better service, and better value for money. Wish we would have gone here instead.
Note. Have sent an email to We Are Vertigo saying all this, and they have never responded and left two messaged on Facebook too which were just deleted - A great way to run a business?! read more