Things were actually pretty good (relatively) with this company until they changed their name to GFI. They claim to be the same company, so I will put the review here. We employ them to maintain a couple of dumpsters at our condo complex. As soon as they became GFI, they began missing pickups. Lately, they have missed several in a row and now tell us they are not picking up if the dumpsters are overflowing. I'm serious. read more

This morning this company parked a full sized roll-off dumpster completely blocking our driveway for over an hour while they were doing tree service. When my wife needed to get out of our driveway for work she asked one of the crew who snarked at her with an unapologetic condescending tone. It took calling the police, parking enforcement and WCA to have the truck moved. No apologies for the inconvenience. Don't hire these unprofessional clowns. read more

Negative 5 would be a better description... or at least allow me to put 0 stars..... WCA STRIKES AGAIN... Again issues with the billing department.. Then you call them and NO ONE wants to take initiative and fix anything.. Ronald kept telling me well thats not right.. They all pass the buck.. IF I COULD GET OUT OF MY CONTRACT I WOULD.. I would advise ANYONE not to sign up with this company... I have a bill showing my invoice is not due for 22 DAYS.. and then I call and they have interrupted my service for non payment.. WTH ?? I have attached exactly what I see when I log on... but Ronald says.. No thats not right.. That invoice is from November.. But hey, you paid, December, January and February SO FIX your billing system !!!! read more

WCA Waste - NO WHERE DOES IT SAY Past Due !!!! - Junk Removal & Hauling Near Me - Houston, Texas

These guys are horrible. On multiple occasions leave the trash cans open while raining. Latest is they dropped a bag of glass bottles out of the recycling container and broke on the street... Leaving me to clean the glass shards before neighbors got flat tires. Don't try to communicate with the workers if you speak English. I will attempt to fire them at next HOA meeting assuming we have options. read more

Lots of irregular collection visits; often times 1 to 2 no shows in a 3 day pick up week of apartment bin, causing tenant complaints and unsanitary overflow conditions. Telephone Customer Service is torturous if not futile. Demanding credit on your bills only makes them defensive and seemingly retaliatory with worsened service. The waste business has its issues, we get that; heavy equipment capital requirements, inventory logistics, personnel management, landfill costs, traffic, mechanical failures, IT support challenges, investment banking abandonment, and generally negative public perceptions. NO EXCUSE!!!! The Big 3 Days are (partly) missed: BFI, Republic, WM. read more

I pay my bill but have to call them constantly to get them to pick my trash up. Never had a problem with the City of Houston for 20 yrs. I live in Mission Bend 77083 and pay my bill on time every time. Had problems for 3 yrs and they will defend themselves every time. Its always the customers fault. I live in Houston, Tx not CA read more

WOW. Paid for service for several years, and then they suddenly quit picking up, even through I was prepaid for three months. Driver picked up everyone else's garbage in my small neighborhood, but mine. Totally drove right past my house. Picked up to the left of me, drove right past my trash can (singular!), and picked up the next neighbor's trash. I was not rude when I called asking for a pickup twice, I was promised pickup twice, still a no show. I talked to the driver, promised they were coming back after they dropped off the current load. They came back, as promised. Picked up every house's garbage... but mine. So I call to cancel and they want to refund me for only the 2 remaining months, not the 2-3 weeks they totally drove right past my house. Um... NO. Felt I had no choice but to switch to a company (Residential Recycling & Refuge of Texas, a family-owned company, hoping for better luck) that charges more and has one less pickup day per month. The frustration and rage were not worth it. Unbelievable. To pay for a service, and then cannot get them to do their part. Inexcusable! read more

Terrible customer service. My original trash service sold out to WCA and it has been problems ever since and I stuck it out for 8 years! Terrible customer service. All numbers lead to nowhere. People are un-helpful. Walk away from this company. Not work the run-around. read more

Horrible, Horrible The multiple times I have called to speak with a customer service agent I have been unable to speak with an actual person. They require you to leave a voicemail and maybe you will receive a call back. The website is not user friendly and often does not always allow you to access your bill. My pickup day is Monday and more often than not I have either not had any pickup service or pickup the following day on Tuesday, not Monday. Anytime you ask why the trash was not picked up on pickup date there is always a different excuse. There is no email or text notification of upcoming bills, which are easy to forget about since they are paid in advance for 3 months of service. Please spare yourself of this awful experience. read more

If I could give this company negative stars I would! The billing department is not on top of their stuff and switching to this company was a nightmare. The most recent issues with them is they have not sent us our stickers each month. The guys that pick up the trash took the expired stickers off our can and quit picking up our trash even though our bill is up to date. I hate this company! When I called to ask about why our trash wasn't being picked up the lady took zero responsibility for the company errors. I wish my neighborhood never switched to them!! If you have the option, do yourself a favor and choose any other company to pick up your trash!! read more

Worst trash company ever! They have gone to a program that requires you to get stickers and replace every three months on your trash cans. They did this to Texas during the huge freeze and then didn't send our stickers. All my pipes have busted and we have no water and to add insult to WCA now takes my money and refuses to pick up My trash. I have had them for FIVE years and they see the conditions we are living in and during a pandemic and disaster and even though I called and begged Them to pick up my trash as I didn't get stickers and they refuse. There drivers drive by every day leaving my trash to rot D O NOT USE WCA. Oh also I been with them five years and I have yet to receive a trash can from Them. Now they say oh you need one of our cans but we are sorry it will be 3-4 weeks They had five years to get me a trash can. They will take your money and then refuse pick up Your trash. read more

I love WCA service, our weekly pick up is always on time, we have never been over charged, our monthly fee is what we signed for, no more no less. And can't forget about my sells rep David Selesky, he makes sure everything is good & clear on our end!! read more

I encourage those of you who have a choice when it comes to your trash collector to NOT give WCA a single thought, a moment of your time, or a cent of your money. We've been customers of WCA for several years, satisfied at first. However, over the last two years we've experienced a decline in service indirectly correlated with an increase in prices so appalling that today I have canceled my account. I'm not sure what WCA stands for, but I would suggest to you that it stands for Won't Collect Anything. My frustration with the company began about two years ago when every quarterly bill I received included a price increase. The relationship became untenable, though, over the last four weeks. Our trash was skipped one week, despite the truck coming through the neighborhood. I was told a truck would be back by to collect my bins; no truck came. Then, our recycling was not collected another week. I was told, first, that I didn't pay for recycling services. After providing a copy of my latest paid invoice, I was told a recycling truck would be back by to collect. No truck came. After following up, I was told that, in fact, no, they would not be sending a truck back out. What? Collection day this week, I wrote a reminder to customer service in the morning that they had missed our recycling last week, that there was much to collect, that they needed to make sure a truck came through today. No truck came. After each incident, I request an account credit. This request is always ignored. WCA is a company that will continue to take your money, more and more and more of it, but has no conscience about providing the services for which you are paying. I encourage you not to risk business with them. If you currently have them and have been experiencing frustrating issues, or begin to, please don't let it go on too long. They do not deserve a cent more from you as they don't understand you are paying for services actually rendered, not fictionalized or promised. In our area, we have a lot of choices when it comes to trash collection, thank goodness. Shame on me for not exercising my right to choose long ago. read more

Neighborhood decided to switch over to these clowns and it is by far the worst service in the last 30 years. Doesn't matter if your paid up to date or not. Be prepared to bribe them to get any garbage collected! read more

Terrible, reduced service but not cost. Currently paying for recycling service that I am not receiving. During a global pandemic WCA decided to ensure they stay in business by putting the burden on residents who are already struggling. Shame on you. read more

Unacceptable Service!! Our Houston neighborhood has a contract with WCA Waste Management for twice a week "back door" garbage collection services. Unfortunately WCA consistently falls short of meeting expectations. On a regular basis our neighbors experience cans left on the curb or outright failure to collect trash. Our HOA Board has tried to address the situation directly with the company, but with little success. Fortunately our contract with WCA is coming to an end. Think twice before you find your neighborhood curbs littered with cans.... Choose another provider. read more

WCA Waste - Unacceptable Service!! - Junk Removal & Hauling Near Me - Houston, Texas

Worst customer service I have ever had trash or other wise. Again our street had no trash pickup on Tuesday 10-08-2019-Told by WCA have to give them Wednesday to pick it up before credit can be issued. Called Wednesday approx. 4pm and was told had to given them to 7PM-Trash was not picked up on Wednesday, and to call back Thursday to get a credit. Call Thursday morning was told that no one at WCA notified WCA dispatch about needing to pick the trash up therefore no credit could be issued. I guess I missed notification where WCA became part of the IRS as when their representative fails to do her job it is my FAULT. read more

Our neighborhood pays for the trash removal or I would no longer be a customer. I have video from my nest camera of them getting out of the truck, removing bags from the can, laying the bags on the ground and then emptying the can. It did have bags a little over the lip of the can because we had missed the last week's pick up, but it was not insanely overflowing. I called to ask about it and apparently if the lid doesn't fully close they won't take the trash. read more

When I leave my cans out for pickup, I place them to the side of my driveway. If they don't toss the cans on the grass ( which kills my grass in the summertime), it's right in the middle of my driveway, forcing me to have to get out of my car in the pouring rain to move the trash can, just to get to my house. You call to complain about the lack of common sense, and you get nothing. On a billing note... I have Hispanic neighbors who cart their trash across the street to another family member's house for pickup. I've called to complain a number of times over the years, even speaking to supervisors, and nothing has been done. They still aren't required to pay for their own service. I think I'll just start carting my trash to my other neighbors and divide the cost. Why should I pay for service when WCA obviously doesn't need the money!! read more

The worse of the worse! Constantly skipping trash pickups, billing is horrible, never talk to anyone that can help you. No one returns calls, cant talk to a supervisor, and when you do talk to a supervisor they say they aren't a supervisor. I could type a 2 page review..... Do your self a favor and use someone else! read more

It's not by accident they have terrible reviews. They miss pickups regularly, customer service is terrible, and they keep suspending the account even though the bill is paid. When you call in, you run in circles with no explanation whatsoever. You can't even get a supervisor on the phone. If you're looking for a container company, look elsewhere unless you want a never ending headache. read more

Very disappointed, missing pickups regularly and extremely long hold times on the phone to talk to representative.

Worst garbage company ever. I would give them zero stars if that was possible. I have a small dumpster at my house on a 2-year contract. It took numerous phone calls and about 6 months to FINALLY get the driver to come out here to empty the dumpster once a week, which is what I am paying for. The driver was marking it down as being done but wasn't actually coming out here. Next, they went up on the monthly rate but didn't bother to notify me. My bill just jumped up about $15 a month. Now, they have double billed me and are moving my payment due date up 2 weeks, which means I have to pay 1 full month then pay a 2nd full month just 2 weeks later. I'm currently waiting for the account manager to call me back to explain this BS. I absolutely will NOT be renewing my contract with them. read more

WCA is one of the worst services to get. They do NOT pick up all of your trash even on "heavy" trash pick up day. Terrible service!!!! Even after calling them and complaining about their bullshit service they do not care! Yet they love to pocket the money we pay out monthly. read more

If I can give zero star I would! Paid for two month services already and still no tubs and services! Call every week and their excuses: weather, dispatcher on vacation, manager is out, we're working on it, first come first serve. How do you take my money for two months and I'm still not on your list to serve yet? Then I received the next bill for next month! So ridiculous! Wonder when are they going to run out of excuses because apparently I don't know where to put my trash anymore. No other trash company will service my area. read more

WCA has the worst customer service I have ever had to experience. Their reps make promises that they can't keep and don't follow through with their obligations. Their billing department is unorganized and misleading. My opinion is to save yourself the headaches and choose a different trash and recycling service. read more

If I could put 0 starts i would. They have the WORST CUSTOMER SERVICE! My first experience was when we moved into the area. I set up all my accounts and I had no issues until they didnt pick up our trash. I called and they said they didn't have any of my information, because this address had a past due balance with the previous owners. I have nothing to do with the previous owners. They wanted me to pay their balance! WHAT?! Then the last time I set up auto pay, they didn't take my trash so i called. When I called she said is this your phone number.... NOT even close. I don't know where they ever got that info. They always mix up my information with other people. I don't feel safe with them having my information. read more

An open letter to the supposed leaders of this disaster of a company, listed at the bottom: Let's say I was planning to change the way I collected my customers' trash. I want to change from monthly payment to quarterly payment, using the postal service to deliver stickers that must be present and visible for the customer's trash to be picked up. Maybe I would plan it like this: 1. Announce it through postal mail, email, SMS. 2. Enact the rules ONE MONTH AFTER the BILL DUE DATE. 3. Send the stickers to everyone who paid ONE DAY AFTER THE DUE DATE. 4. Send a reminder two weeks later: Did you get your sticker? Nah, despite my vast experience and impressive degrees, I'll do it this way. 1. Announce through postal mail only. 2. Stop collecting trash ON THE BILL DUE DATE (!!!) 3. Don't follow up. The autopay system we call "convenient" on our web site allows a customer to auto-pay N (say 3) days before the due date. Tough. I'll have our customer "service" representatives say things like, "You set up Autopay wrong." And maybe, "It's not our fault your payment is late." (Late, as in, THREE DAYS BEFORE THE DUE DATE.) You get the picture. Way to go, geniuses: From https://wcawaste.com/about-wca/meet-our-team Bill Caesar Chief Executive Officer William "Bill" Caesar is the Chief Executive Officer for WCA and has over fifteen years experience executing operational and strategic performance in multiple industries. Bill joined WCA after serving as President of WM Recycling and the WM Organic Growth Group, where he developed the industry-leading recyclable materials business for Waste Management and led its strategic technology and services investments. Prior to holding those positions, Bill served as Chief Strategy Officer for Waste Management. Bill was a principal in the Atlanta Office of McKinsey & Company, the world's leading management consulting firm. During his 13-year tenure at McKinsey, Bill advised clients across a broad spectrum of industries, including waste management, on corporate strategy, growth initiatives, performance improvement and sales strategies. Bill holds a bachelor of arts degree from Colgate University, a masters' degree from Georgetown University, and an MBA from the Fuqua School of Business at Duke University, where he was awarded a Keller Scholar Fellowship and graduated as a Fuqua Scholar. Matt Spencer Chief Operating Officer Matt is the Chief Operating Officer (COO) of WCA and he provides leadership to safety, collection operations, sales and marketing, landfill operations, and fleet and procurement activities of the company Matt has over ten years of management experience in the solid waste management industry where he has successfully implemented and supervised performance programs that deliver outstanding operational results and superior customer service. Prior to joining WCA, he served as General Manager of Landfill and Hauling Operations for Republic Services, where he was responsible for profit and loss as well as all departments within the business unit. He has served in multiple roles for Waste Management, including Senior District Manager, Area Safety Manager, and Route Manager. Matt holds a Bachelor's Degree in Journalism and Mass Communication from the University of South Carolina. Dianna Cervantes Chief Financial Officer Dianna Cervantes is the Chief Financial Officer for WCA and provides leadership for the accounting, financial planning, treasury and risk management operations of our company. Dianna has more than 16 years of financial leadership experience, including over ten years in the waste industry, where she has served as a business partner to operational leaders and led teams responsible for accounting, budgeting, financial reporting, performance analysis, and capital investment management. Prior to joining WCA, Dianna served as Vice President and Chief Accounting Officer with Rockwater Energy Solutions in Houston, Texas, where she led more than 40 accountants, managed the external audit and proved to be a leader who was skilled at identifying and executing upon SG&A cost reduction opportunities. She is a Certified Public Accountant, and holds a Bachelor's degree in Business Administration from the University of Hawaii. Michael Roy Senior Vice President and General Counsel Mike is the Senior Vice President - General Counsel of WCA, a position he has held since joining WCA in December 2007. In such capacity, he has primary responsibility over all of WCA legal affairs and leads the Human Resources/Benefits/Risk Management department. Mike also serves as Secretary of WCA and Vice President and Secretary of WCA's subsidiaries. Mike was formerly Senior Vice President, General Counsel and Secretary of Sterling Bank and Charter Bank, Houston-based public bank holding companies. read more

Terrible response time. It's been an on going battle to have these guys swap out dumpsters for our job site. Sometimes they come through and swap the following day but majority of the time if they say next day they mean next week. This will be the last time we use this company for one of my jobs. LOOK ELSEWHERE read more

This company has gotten much worse recently. As others have stated, rural service was not done at all Christmas week or new years week. On top of that, my container was missing so I called for a new one on December 13. Here I am today on Jan 9 still with no container after 3 phone calls to WCA. I informed them that January is my last month and am switching to JL disposal which my neighbor uses. read more

This is the worst company ever! They have terrible customer service. I don't think they care at all. They won't come pick up your trash after you pay them. I don't recommend them at all! read more

I would rate WCA zero stars if allowed. Three times this year they have missed our Tuesday pick up. They cost this association extra money each time they miss pick up days. And, they use unacceptable excuses. "Our truck broke down, your contract was accidentally cancelled, or we'll put it on schedule for the next day not sure what happened". Incidentally they raised our service cost from $1,160.00 to $1,262.62 this month and we have worse service ever!!! We have four eight yard dumpsters with pick up 2 times a week. read more

This is one of the worst run organizations from a customer service standpoint that I have ever encountered. They have a monopolistic attitude that includes suspending service immediately and without notice for accidentally forgetting a payment. Drivers routinely tag containers with stern notes of "noncompliance". Fortunately, they are not a monopoly in my area and I have fired this mess of a company. read more

I have never dealt with a company as bad as this one. They do not pick up when scheduled, they do not deliver the recycling, or trash cans when they are scheduled. No communication with the WCA staff, poor customer service. The employees who pick up trash have no respect for property. No one at the office returns calls like they say!!! I have nothing good to say about them..... read more

WCA has had serious issues with its billing system which they seemingly do not know how to correct or even diagnose, and its customer service department can very charitably be described as unhelpful, which makes resolving billing issues that do occur essentially impossible. read more

The customer service they provide is nonexistent. I am extremely disappointed in their lack of communication.

they have done many things wrong. there billing department has messed up my account twice. then they miss trash pick up alot in the neighborhood. i wish our HOA would go with a better company. read more

UPDATE: 11/29/2018 So I have blocked with cones the end of my driveway to keep WCA Drivers from destroying the end of my driveway. Well today they turned around in my front yard leaving deep ruts in the grass. These people do not care about you, your property or anything other than your money. I have asked for the third time for a supervisor to call me and again no one calls - because they do not care. Gert anyone except WCA for your trash pickup/ If I could give a zero I would. I have been submitting a claim about how their trash trucks are destroying my driveway for some time now. In fact I quit using them a month ago because they refused to do anything. Their trucks will drive across your yard and off the sides of your driveway. They have no regard for your property. I have asked and asked them to stop. They keep saying they will submit a claim and someone will call me - no one does. They DO NOT care about customer service at all. Also I switched because they keep going up on their trash service - 1x week is not over $ 120 for 3 months - no recycle, just trash pickup once a week. I switched to Residential Recycling & Refuse of Texas which for the exact same service is only $96 (including taxes) for the same 3 months. They also, claimed liability for the destruction to my property and told me they would fix it. They never fixed my driveway so they cannot be trusted on anything they say. ALso I live 1/10th of mile from the last person they pick up for, there is NO reason for them to even come that much further down the road - much less use my driveway to turn around in. These people cannot be trusted on their word and they have NO regard for their customers or customer service read more

This company is awesome!!! My last provider who I wont mention was charging me so much to pick up my 8yd can twice a week. WCA was able to reduce my bill by 40% which made a major difference on my bottom line! Highly recommended!!! read more

I've used them for years. Reliable. However for customer service use their website because they don't answer the phone.