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    6 years ago

    Very disappointed, missing pickups regularly and extremely long hold times on the phone to talk to representative.

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    7 years ago

    The customer service they provide is nonexistent. I am extremely disappointed in their lack of communication.

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    9 years ago

    I've used them for years. Reliable. However for customer service use their website because they don't answer the phone.

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    Ask the Community - WCA Waste

    Review Highlights - WCA Waste

    I love WCA service, our weekly pick up is always on time, we have never been over charged, our monthly fee is what we signed for, no more no less.

    Mentioned in 2 reviews

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    C & D Scrap Metal - SouthWest Houston

    C & D Scrap Metal - SouthWest Houston

    (2 reviews)

    Fondren Southwest

    I loaded 8 burglar bars, heavy duty, gained muscle and strength onto my truck. Drove 41 minutes and…read morewas happy with the overall experience. I went for the C&D experience and I knew I wasn't going to get hundreds nor thousands for my items. All I wanted was the $2 bills for my money collection. I arrived surprisingly happy that the cars behind me gave me enough space while I had my tailgate down while driving relatively slow. That's a rarity when I have my tailgate up. Right when you take a right on SW Plaza you'll go down a curving road right smack dab into the cul-de-sac of C&D Metal and a vehicle impound lot. You'll see lots of cars parked in the cul-de-sac and a long line waiting for the "vehicle storage". Keep on trucking along into the C&D Metal yard. You'll see a hut with a young lady in it, you'll need to give her your driver's license, license plate id, the description of the items, and your address. Step out of the vehicle for this, she will make no effort. Are you new? Are you new? ARE YOU NEW HERE? You'll be slammed with this repetitive question if you are new to C&D. I couldn't get away from it. Now the lady in the hut may misinform you on where you need to go next. I was told to go to lane 1 inside the warehouse and that's where I met José. José, a very friendly Hispanic man that's very helpful and very detailed in helping customers on what to do next. Are you new? Are you new? ARE YOU NEW HERE? If that's not obvious enough, yes I'm new; José. It's my first time! Drive around past the hut, to the long blue scale, wait for the green light and proceed to the junkyard. I weighed at 4000. Verde ding! I met José and a massive pile of scrap, it was as tall as the sky. I offered to help, José unload; but he said he got it. That's just my personality. I made sure José didn't throw my walking sticks out as he didn't. Next you'll drive left of the warehouse to the next long blue scale. I weighed at 3620. Verde, ding! Park in the front and go to the door that's open. Here you will see a dark, dimmed, and rigged up counter. Where you'll not be able to see the cashier at all. It's a one-way mirror, reflective on side and transparent on the other. Is this a police interrogation?! The cashier was so friendly, she expressed how she wishes her customers could see her. There's a process you'll need to do before you get handed $2 bills. She'll ask you to take a picture through the webcam, scan your fingerprint, and sign. You'll need to do this, TWICE. For your records and theirs. Then she'll ask how you want your money, $2 bills or regular payment. I want what is advertised on the commercials and website. There you'll get a receipt, your payment, and a card to use again if you decide to come back. Are you new, Are you new, ARE YOU NEW HERE? The overall experience was outstanding! I will be back. The new location off of Reed Rd, will be more convenient and gas cost effective for me. It's opening Spring 2024 or sometime in 2024.

    I store my metal /aluminum/copper for a yearly trip to scrap recycling yard. You do this to keep…read moreTexas beautiful not for the money. Compared to other operations, this is a better layout & staff is just a little bit kinder. That's my two cents.

    Houston Recycle Center - Entrance !

    Houston Recycle Center

    (4 reviews)

    Gulfton, Galleria/Uptown

    Thankful the city has this service for us to drop off recycling…read more They want you to wear your mask when driving through and then 1/2 the times I go they take my temperature but the other 1/2 they don't. I think it depends who is working that day. They will take everything out of my trunk and THEN take my temperature... it kind of doesn't make sense. What would they have done if after taking my recycling out, my temp is high? Would they then grab it all from the bins and put it back in my car? Why not just let me keep my window closed the whole time that way we just don't make contact at all? Minus 1 star for hours. 8-5 Monday to Saturday basically means I can only make on Saturdays if I don't have to work that Saturday. Would be nice if they'd open a bit earlier in the morning or have bins outside to drop of basic recycling items like plastic and cans.

    Visited Houston Recycle Center to drop off a 10 year old laptop and 5 year old printer. Easy to…read morefind and drop off items. Pulled up to warehouse type double open garage drive through. Pop open the trunk and point out the items you'd like to recycle. The staff will unload for you. You need to show an ID. Overall quick, easy and great service! Be warned it does smell terrible because of a dumpster on the property next to the recycle center, not a big deal but just be mentally prepared. Reduce your carbon footprint--help save the earth! Here is some additional information on acceptable items: houstontx.gov/solidwaste/westpark.html

    North Main Neighborhood Depository Recycling Center - Eating with hands. Spit in hand.

    North Main Neighborhood Depository Recycling Center

    (5 reviews)

    Independence Heights

    Went to dump a water heater. Female attendant was eating lunch which she spit into her hand and…read morereached for my driver's license with her same saliva coated fingers. Her personality was about as inviting as a porcupine.

    The recycle section only…read more Was trying to drop off a countertop air fryer convection oven. I have always gone to the west park location but this was very close to my house. Stopped on a Thursday morning and the drop off wait system is confusing. There are apparently 2 lines, one for the dump waste and one for recycling. But you can't tell where one starts or ends. Drove in and was a bit confused about the process. 2 men standing outside, neither acknowledge me. I get out of the car and a young lady comes out of the building and asks to help me. I explain to her what I'm dropping off and she asks me if it works. I say yes. I said it has these burn marks on the inside (one of the caveats of this Cuisinart model was that it's difficult to remove heat or grease marks - main complaint from most consumers and there are no replacement parts) She tells me to back in and take it out of the car. As I open the trunk, the guy finally acknowledges me and asks the lady if it works. She tells him what I said. And he yells, we aren't going to take it bc it's dirty. I respond "it's not dirty, there are burn marks that you can't remove, let me show you. " He says, "we don't recycle dirty equipment". I look at the dirty washing machine he is fixing and said fine and walk off. The young lady apologizes repeatedly and suggest I give it to one of the guys waiting in the long line for the dump side. I ended up going to the Westpark location where the employees are nice and polite. Maybe he was having a bad day or deals with crap people but I didn't do anything deserve to be treated so rudely. Nevertheless, I will stick to Westpark.

    WCA Waste - junkremovalandhauling - Updated May 2026

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