If I could give negative stars to this company, I would. I hired on this company as an outside…read moreAbstractor for my Abstracting company. They have yet to complete any of the orders that I have sent to them. One order I sent to them, they quoted me a price before I sent it, and gave me a turn around time of 48 hours. I spoke with Keegan there, and he kept reassuring me that the order would be in on time. 5 days after sending this order to them, I get an email from their billing department asking for a prepayment of well over $100 more than what I was quoted, as well as a $50 charge for copies. Keep in mind this order was already extremely late and my client was VERY upset. I do not prepay for orders, even more so with a company that never completed work for me before. I ended up having to cancel that order with them, which in turn, made me lose my client. I had placed another order with them, prior to me finding out about the order that I had to cancel, which they just missed. They never even sent this order out, nor did they have knowledge of it. I called ahead to get a quote for this order as well. I emailed for a status of this order as it was already several days past due, which just went ignored. It wasn't until I called and spoke to Keegan that he told me that he missed the order, and that he would get a quote for me from the Abstractor they have in that county. Keep in mind, this order was already late, and my client is already highly upset. Today, this order is already 4 days late, I get an email from Keegan in which he copied one of the owners in, stating that the price he gave me the first time from this order was acceptable and that they would also need a prepayment, and then a TAT of another 48 hours. I once again stated that I do not prepay for orders, and I was even less inclined to prepay for anything from their company when I have yet to get anything from them completed. So now, I have to go back to my client with this. It is already too late to reassign this order as it is already extremely overdue. So, in dealing with this company in the short time I have, I have lost 2 of my clients, been asked to prepay almost $500 for 2 orders that I kept getting the run around for, and no other offer from them to rectify this situation other than, give me your credit card number to prepay for an order. One of the owners of this company actually just emailed me as I was typing this review and said the following:
Hi Christina,
I am watching this from the side and it is too ridiculous to me... just like it is to you. Not sure how you were targeted out as the one to heap incompetence on... but this just isn't our style. We have deal with close to 1000 clients of all types and volumes and... this pains me.
I am going to let a manager respond and everybody can take it from there.
Now, I am the owner of my company, and if a client has gone through even CLOSE to what I have with this company, I am going to take immediate action. I would in no way, respond to the email that I sent to them, and pass it off to the next person. I have spoken to their vendor manager, the production manager, and a couple other people in that office, and so far, nobody has offered a solution to the predicament that I am currently in. So far, all the roads still lead to prepaying for orders.
My advice...find another company to do title work for you. This company's organizational skills are HIGHLY lacking, and their communication skills are extremely poor. I will NEVER attempt to have this company do any work for me again. I suggest you all try another, more reputable company that does not need their hand held to get stuff done. I am just so disappointed.