Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.

Dan Kikuyama is super busy, but he is very thorough and nice…read more His assistant, Marleen is very helpful.

by the NUMB3RS. Our…read morefamily have been clients of Dan Kikuyama since the early 2000's. Dan was recommended to my father by one of the staff at a local bank, as my dad was looking for a new CPA since severing ties with his former financial advisor. At the time, Dan's office (if memory serves correctly) was located closer to Lagoon Drive and was slightly difficult to find according to my father. Now, over 10 years later, our family continues its business relationship with Dan Kikuyama and staff thanks to their wonderful customer service and reliable tax / financial knowledge. LOCATION / PARKING: The current office is on the 2nd floor of a building in Mapunapuna. LIMITED parking is available in a parking deck across the building, as the customer parking is shared with other businesses located in the very same building. Street parking also available, though the area is saturated with other businesses and warehouses. Truth be told, we only visit the office during tax season, but our visits are always welcoming and pleasant. Ironically, we mostly interact with Dan's staff/associates during our visits or over the phone. Two staff members in particular, Christine and Marlene, have shown exemplary customer service and are always willing and ready to help address any questions we may have. Most recently, Dan and staff assisted our family with cashing out an annuity that was held with a mainland company. Christine advised us the state and federal taxes to be withheld, how to appropriately respond/file the paperwork, as well as preparing the tax forms when it was time to file with the IRS. Our family was extremely THANKFUL for all their help and assistance with this matter. BOTTOM LINE: Knowledgeable, friendly, and polite staff. We hope to continue our relationship with this firm in the months and years ahead.

Highly recommend. Quality services rendered…read more Charanie does a great job, and we enjoy watching her process on screen. She's quite the PROFESSIONAL and very Friendly.

We have been going to Charanie for over 5 years to do our taxes. She is incredibly knowledgeable…read moreand always takes the time to explain the entire process so we understand everything clearly. She answers all of our questions and makes what can be a stressful process feel simple and organized. Booking is super easy -- just go to her website and schedule directly online. I highly recommend her if you're looking for someone professional, thorough, and reliable!

I have been using Michaels services for 2 years now. He's…read morehelped me save so much on taxes that I've used to pay before him, so it's such a no brainer on the value it can add to us business owners. He is attentive and really quick to communicate, and has always been professional with his delivery of any documents I needed! Highly recommended !

Michael was great to work with. He had to do big book clean up for our company and has been very…read morepatient with it all. He got us all caught up and now, I do not stress when it comes to tax season! Hiring him has made a huge impact in our company's performance. It has brought great value to our operation.

In my opinion this CPA firm offers quite a bit of services. The CPAs and the staff are very…read morefriendly and easy to talk to. They don't only do tax returns they provide bookkeeping and payroll services for small businesses and corporations. I would recommend this CPA firm to my friends and family.

The best CPA firm on Oahu hands down. I have dealt with many CPA firms throughout my life and this…read morefirm has great internal control for quality and quantity. I had an audit done on my tax returns a year ago and Shane was able to handle the Federal and State audit easily. I didn't have to pay either entities in the end. The personnel (CPAs, staff accountants, and secretary) are very nice and welcoming when first entering the office. I always felt comfortable speaking with Shane regarding my taxes. Parking is sometimes difficult to find, but if parking is an issue Cynthia will go out of her way to help you find a parking spot. Overall, this is a CPA firm that will always have my trust and business.

Great local business. Helped me a lot with my tax refund! Better than Jackson Hewitt!read more

I wish I could give them 10 stars They went over and beyond to deliver excellent tax filing…read moreservices. This is my first time filing taxes with Ped Flores Tax Service and I am so glad I did. Elpidio and his amazing wife made filing my taxes simple. I was having issues with filing my taxes through turbo tax, so I choose Ped Flores Tax Service, due to their Yelp reviews. Which I am happy I did. They do offer online or in person tax filing services and I choose in person. He explained everything step by step and he even put it in simple terms so that I could understand. They were very patient and understanding. Also, they're are very knowledgeable in what they're doing. They follow strict Covid-19 guidelines and their place is super clean and sanitized. They're located at 94-974 Kuakahi Street, Waipahu, HI 96797. I recommend you go and check them out. You won't be disappointed.

Reynold was AWESOME! He got me back way more than my previous accountant, but what I love best was…read morethat he showed me what my return would have looked like had the 2018 tax code been applied to 2017 taxes! Reynold also took the time to explain the changes in standard deduction for 2018 and how that would affect how I file next year. Tax prep is always a big burden to me but I think I'll be more prepared for 2018.

I have been a client of Mr. Reynold Lum and Shea and Co. CPA's for almost 15 years, and during this…read moretime, Mr. Lum has provided me with clear, and concise insight into my financial situation with respect to my taxes. Mr. Lum has consistently demonstrated professionalism with a sense of caring and genuine understanding. Mr. Lum knows the right questions to ask at the right time to get the right answers. Mr. Lum also is able to demonstrate a very positive sense of humor which makes my working with Mr. Lum a truly enjoyable experience. The Shea and Co. Staff are always very polite and professional in their approach and have enhanced my overall experience working with them throughout these many years. I am deeply appreciative of Mr. Lum and his diligent staff, and look forward to working collaboratively with Mr. Lum and his staff for many years to come. The location of Shea and Co. CPA's is centrally located and the parking is a positive. Thank you to Mr. Reynold Lum and the Shea and Co. CPA's Staff for their tremendous assistance over time. Please take care. Mahalo, Mark Kazuo Bradley

Jake is always knowledgeable and helpful. He is able up help me make positive choices with my…read moreinvestments.