I'm heartbroken about the entire situation, especially being a returning client! I scheduled an appointment originally for March 1st at 10 am. I messaged her to reschedule because my period had unexpectedly come a week in a half early! I messaged her at 4:58am, that morning after using the restroom to inform her. She stated that since I canceled less than 24 hours prior to my appointment, I would have to pay before my follow-up appointment to get a wax. That's was coo with me because I've had a wax with her before, and I understand people have policies. We ended up researching for March 10 at 10 am. Mind you, when I very first booked with her a confirmation text, it was since out the night before to confirm if I was still coming to my appointment the next day. I never got one, so I figured we were still solid, meaning she waived my deposit for being a returning client. On March 10th I left my house around 8:40 a.m. to make sure I was on time for my appointment at 10 and I had sprang my ankle the day before, so I needed that extra time to get to the appointment. I made it to the address she sent me at 9:45 am. I parked my car and logged into my Instagram to message her for the exact unit to come to. She had already messaged me at 9:19 a.m. saying she was confirming our appointment for that morning, then followed up with a message right after that, staying she canceled the appointment and want be able to reschedule again! I called her from Instagram several times, but she never answered. Then she messaged me, saying she had a client. I couldn't do anything but cry because I drove far with a strang ankle that was super swollen, and now my appointment was canceled! I sat outside crying for about 2 hours and messaging her back and forth. She said she was booked for the rest of the day. But in her story on Instagram, she posted her driving to the liquor store around 11:30-12p. I was still in her parking lot watching her story. She offered to refund half my money but never sent it! I've been messaging her for 4 days, and she still hasn't responded to me. But she consistently posted in her story, so now I figured she's purposely ignoring me. And I definitely feel like I got scammed out of my money. I generally think she just wanted my money and never wanted to do my wax from the jump. I'm more hurt because she seemed like I was a way different person than I expected, but it's social media, so you basically can act like anything. But this shows me how people really can be, and I pray The Most High truly humbles her because this isn't right! All I wanted was my appointment but she kept my money and said to forget my appointment. I deal with spirits by walking more righteous. I have faith that The Most High will protect me. When I was a child, I thought as a child when I became an adult I put away childish ways. To know better and NOT do better is a horrible thing. Definitely expected more out of her she truly seemed so trustworthy and nice! read more

See all

Prior to the Wax Queen I use to think Brazilian waxes were torture! I told her that too lol. Almost 3 years later I am a loyal regular client. Jassy is patient, gentle, knowledgeable & will talk you through the process. I forgot to mention fast & through! I drive almost an hour for a 10 minute appointment. Jassy also shoes her appreciation for clients by having specials, deals & occasion appreciation gifts! She is stuck with me! I highly recommend her services. read more

I've had the pleasure of being serviced by the Wax Queen since January 2022. Since the first day I walked in, it was like we had known each other all of our lives. Being new to Vegas, it was hard finding someone I could trust. I haven't missed an appointment since I became her client. Jaz's service is top notch! You will always have great results, especially when you follow her maintenance care instructions. She's always on time, always ensures a serene atmosphere, and she's phenomenal at what she does. The best in Las Vegas, period!!! read more

The very first time I got waxed with the queen she made me feel so comfortable! I was nervous cause I heard waxing hurts and it's just awkward for someone to be all in your private area.. but she is such a vibe and literally the sweetest human ever. She did a great job and made it quick ! We talked and laughed the whole time ! I almost forgot we were waxing my coochie ! Lol definitely recommend her for anyone that has weird experiences other places cause she just makes you feel so safe and comfortable!! She's the best ! read more

she is absolutely amazing!! i moved from CA 2 years ago was nervous to find a new wax specialist, but i found Jas and she has been absolutely amazing!!! Love that she cares for her clients and its not all about money. I go when i can and when i do there is no hard feeling for long periods of time of not coming. We talk about everything and we laugh and when i leave i feel fresh and a weight lifted from my shoulders...she is absolutely amazing!!! read more

Ahhh...there isn't enough space to explain how awesome Jasmine's energy is. Thankful I found her. She has been nothing but professional and kind every single time I've seen her. So sad to leave her (because I'm moving out of state) but know that I will be making a stop to see her when I come visit Las Vegas! read more

I've been going to her since day one and I will never go to another wax person. She is so accurate and precise in her craft.

Every time I have gone to Wax Queen she has been extremely sweet and professional. I have never had to wait on her arrival or been disappointed. The vibe, conversation and playlist are always on point! Not to mention she does the quickest and gentlest (as can be) Brazilian waxes. Highly recommend!!! read more

She is great at what she does if she shows up for your appointment. The fact that she was a no show for my last appointment because she was stuck in New Orleans is what got me. Oh and with a cellphone she could have used to reschedule my appointment. Instead, I show up in 115 degree weather just to find out she isn't there. I didn't hear anything from her two days afThen came a long list of excuses that only satisfied her. Unfortunately I bought a wax pass that she now refuses to refund. DO NOT BUY THE WAX PASS. She is way too unprofessional and need to take a class in customer service!!! Pics of convo below! It's sad that you get burned when you try to support small businesses. read more

See all

I have had 7 monthly waxes and every single time has been perfection. Jasmine explains everything and provides excellent service. i highly recommend her she is top tier read more

I absolutely had the best experience here. I came to her after having a bad first wax experience, and she made me feel more than comfortable and walked me through the whole process. It was such a great atmosphere, and she will definitely be my wax lady as long as I live in Vegas. read more

Very disappointing service - sloppy waxing, bad customer service, refusing to refund for computer error. I was the first appointment of the day; I was 5 minutes early and she was 13 minutes late (for a 45-minute appointment) but had time to get a coffee on the way. I had a bikini and eyebrow wax scheduled. Both were sloppy, I had to fix my eyebrows when I got home and had to go to Pretty Kitty to have my bikini wax cleaned-up and shaped properly. There were a lot of hairs remaining and even some patches. At the appointment I had asked her to get the random hairs, she did one more wax and didn't even look closely to see if the hairs were now gone. When I texted her about how I was disappointed with the service, her response included aggressive capital lettering and she was blaming me instead of taking responsibility for her own poor service. One thing she said was, "once a client looks in the mirror and says ok, my job is done". Have you ever tried to see light blonde hairs in a hand mirror while lying on your back on a table? It's nearly impossible. I have never had an esthetician that doesn't thoroughly evaluate the areas after waxing to make sure everything looks perfect. I was also charged for the wrong service; it was a glitch in the scheduling system. She said she would refund me, I have sent two reminder texts after our original message with my Venmo info, still no refund. I do not recommend her services. read more

I experienced a vajacial for the first time with my Brazilian and it definitely won't be my last! That girl got them hands! Already booked for next time...strongly recommend. read more

worse service ever waste money and sh was late for appt and have nerve be mad I couldn't reschedule last min because she wanted