I had a very unpleasant experience while getting my morning coffee today. I often find myself visiting this location early morning as it is on my way to work. Everytime I go in and see this particular night cashier working I cringe because she is very unpleasant. She is being paid to assist paying customers in checking out and is supposed to help and make things easier for said customers. I can not remember ever being greeted with a smile or even an exchange of simple pleasantries (hi how are you, thank you, have a good day, ect...) I often leave feeling as though I have inconvenienced this employee just by spending my money at this store. Poor attitude aside, this morning I was treated down right rudely. I do not know why people work in the customer service field if they are so unhappy and miserable. These people should not be dealing with the public if they can not represent the company that pays their paycheck in a positive way. I can go to quick check and be greeted with a smile and feel welcomed and can even go into wawa at 6PM and be greeted by a cashier with a positive attitude and demeanor and feel valued, but I guess that expectation doesn't exist over night or shouldn't be expected during early morning hours.
Anyway, to continue, this morning I entered the bridgewater store approximately 2:45 am and I see the "ball of joy" cashier working but ignore it and proceed to fill my thermos up at the coffee station. My thermos is a little tall so I had to lift the coffee dispenser up just a little bit so I can fully fill it as I have done countless times at this store and many other stores as it does not fit underneath the dispenser normally. This rude employee proceeds to yell at me, "you can't pick that up!" Not, "can I help you with that?" Offering no indication of understanding that I had to fill my thermos and needed a little more room to do so. Just rudely declaring "I can't do that". I am sure I am not the only person to have to do this. Lol. I was not in the mood to be berated my some nasty overnight cashier I proceeded to ask what rule says I can not fill my thermos up at the coffee station. I am using a reusable container and reducing waste by not taking a disposable cup and wawa offers the refill option in doing so. She did not offer an answer to my question, rather she proceeded to yell at me again just saying I can not do that. She hollers for someone in the back to come out for some reason and the other employee came out and just looked completely confused. I asked the other guy if this lady was gonna be ok.
I proceed to bring my purchase to the register and try to calmly explain why I had to adjust the coffee dispenser to fully fill my thermos as I have done dozens of times before without incident. Then this rude cashier began to tell me that the containers that hold the coffee cost $1500 dollars and I was somehow going to damage them. Lmao..... I guess wawa uses those gold lined coffee warmers... lol . I do not believe the pots that dispense and keep the coffee warm cost nearly that much and regardless lifting the pot up two inches will not do any harm to it anyway. The fact that this person went out of their way to try to tell me I can not do something that doesn't involve her what so ever shows how miserable and negative they truly are.
In conclusion, I hope that wawa can find a job better suited for this individual rather than having her provide customer service for patrons. I have dealt with this employee's poor attitude many times before and never commented on it because it was never important enough to me. I know I am not the only person to comment about this individual's poor attitude and rude behavior. I have been less than impressed with the demeanor of this cashier many times before, but today really bothered me and I felt I just had to share this experience so hopefully it can be brought to light and maybe steps can be taken to correct this. A smile and a "hello" go a long way when a person is representing a company. Especially when going to another store or even going to the same store at different times, i can feel valued and respected when i spend my money.
I think this cashier may not understand that when refilling a large cup, there may not be enough room to fill it as normal and some adjustments need to be used to properly fill it. Hopefully management can explain this to her so she is not confused in the future. Maybe have an understanding as to why a person may have to lift the dispenser to refill their own cup. Instead of making up arbitrary rules on the spot because they do not understand something. And with this particular cashier maybe offer some retraining or perhaps better knowledge that they are in fact being paid to be there to "help" people that come in to buy the things that Wawa sells. Customers shouldn't be viewed as an inconvenience but be valued as the reason the store is open for business. read more