So happy they are updating things to Epic. For young people this is user friendly, but for seniors they definitely need someone to walk them through this read more

This review serves as a warning to anyone considering using Watson Clinic--avoid them if possible. In my experience, the organization has poor follow-up, is highly disorganized, lacks coordination between departments, and appears primarily focused on generating revenue. Here is my experience in detail: I initially visited the dermatology office near the main campus to have several moles removed. The first doctor I saw indicated that the removals would need to be done over multiple visits. During the first session, four moles were removed, but the doctor declined to remove more and referred me to a senior dermatologist--resulting in an additional copay. The senior dermatologist removed additional moles but then referred me to a plastic surgeon for the remaining ones--again introducing another specialist visit and copay. I was told that the plastic surgeon would be able to evaluate and remove the remaining moles in a single visit. However, when I arrived at the plastic surgeon's office in Highlands, I was informed that my appointment was only for a consultation. I explained what I had been told, but the doctor stated that he requires an initial visit to evaluate and take photos before proceeding. This directly contradicted the expectations set by the dermatology department, suggesting a strong lack of coordination within the organization. In my view, the dermatologist could have taken the necessary photos and coordinated with the surgeon in advance, allowing for insurance pre-approval and a more efficient, cost-effective process. Instead, I was told the process would require four visits: two procedures (removing two moles per visit) and two follow-up visits for stitch removal--resulting in approximately $300 in additional copays. I questioned why all procedures could not be completed in one visit, but the response was simply, "That's not how I do things." After photos were taken, I left without scheduling further treatment. The situation worsened when I later received a call from scheduling. When I asked whether the photos had been submitted to insurance, I was told they would not be submitted until another appointment was scheduled. I also learned there was a $250 cancellation fee for appointments canceled with less than seven days' notice. I requested that no appointment be scheduled until insurance coverage and costs were clarified, so I could make an informed decision. At that point, the scheduler became rude, stating, "Clearly you have an issue setting an appointment--you can just call back when you're ready," and then hung up. Based on this experience, it seems that Watson Clinic prioritizes revenue over patient care, communication, and transparency. Unfortunately, this has not been an isolated incident, as I have had similar experiences with other departments, including cardiology. I recommend that others carefully consider alternative providers to avoid similar frustrations. read more

Calling them a scam is putting it politely. Their coding department is straight up scamming insurance and patients. Somehow owe $900 and every time I pay a bill they just add on more. Switched to LRH and only paid $50 to see a primary instead of $200 that Watson charged AFTER INSURANCE read more

My experience with Dr. Praynay Patel at Watson Clinic was extremely frustrating and felt like a complete waste of time and money. I came in for a third opinion after already seeing two ENT specialists. Both had already performed a nasal scope and found nothing related to my issue. I clearly explained this upfront and declined repeating the same procedure with the nurse. Despite that, Dr. Patel came into the room and told me he would not even examine me unless I agreed to another nasal scope. I felt completely pressured into undergoing a procedure I had already had twice, with no medical justification provided for why it needed to be repeated. The scope itself lasted barely 90 seconds and, unsurprisingly, showed nothing related to my concern--just like the previous two exams. Then came the real shock: a bill of over $500 for this unnecessary, extremely brief procedure, with more than $300 out of pocket. When I contacted the clinic to raise concerns about being charged so much for something I explicitly questioned and felt pressured into, the response I got was essentially, "We don't make adjustments." No explanation, no accountability--just a flat refusal. This experience felt more like a money grab than patient care. Thankfully, my issue was later resolved by my primary ENT without repeating unnecessary procedures. I will not be returning to Watson Clinic and would strongly caution others to ask very direct questions about procedures and costs before agreeing to anything here. read more

If possible stay away from the clinic. So disorganized, not caring and never on schedule. The most dissapointing that I was waiting for appointment with endocrinologist for 7 month and when I came the Watson clinic informed me that they do not accept my insurance anymore ( they were accepting it for the past 5 years). When i called my inuarance from the clinic, insurance reassure that they have contract with Watson, but Watson instisted that they do not anymore. Whey would they check before I drove to clinic for 1.5 hours and waited in line... Absolutely awful. read more

My wife and I have been patients at Watson Clinic for over 20 years and have always received excellent care -- until our recent visit with Dr. Phuc Vo. My wife's primary doctor referred her to him for a tailbone (coccyx) fracture, but this turned out to be the most disappointing and disrespectful experience we've ever had at Watson Clinic. We were made to wait about 45 extra minutes because the doctor was in a meeting. When he finally came in, he didn't greet us or apologize for the delay. His very first comment was that he didn't understand why we were there, since he said he doesn't treat patients with that kind of injury. When we asked for guidance or a recommendation on what steps to take next, he was rude and dismissive. When we asked if there was any difference between the previous X-ray and the new one, he simply replied, "In what?" After more than two decades of trusting Watson Clinic, we truly did not expect to be treated this way. It was disappointing, unprofessional, and far below the standard of care we've always experienced there. read more

If I could give no stars, I would. Watson clinic is absolutely the worst doctor's office I've ever been to. They rush through their patients appts, they don't care about their patients at all. Calling them takes 10 years off your life.....literally because you're on hold for 10 years to speak with an actual human. Then when you get one, you're transferred back and forth e because everyone you speak with is never the right person apparently. They are extremely unorganized. They don't work with patients and their schedules at all. And God forbid a patient advocates for themselves, they're told they are wrong and they have strict policies and procedures so basically what the patient wants, is disregarded. I've only ever had two doctors there that are worth seeing and one of them literally left and took his practice elsewhere. The other doctor is still there and actually cares about his patients but has a limited schedule and is looking to retire soon. Everyone else I have seen there is terrible and could care less about the patient. They just want their money. They code appoints wrong all the time, or over bill you and then instead of giving you your money back, make you apply it towards a future visit. I have had to get my insurance company to call them dozens of times to fix their errors. Their "urgent care" clinic IS NOT URGENT CARE. It's the equivalent of seeing your pcp and specialists. So any tests or anything they do in the "urgent care" is billed to you separately at whatever it would cost you to have this tests done. Please for your safety and your families safety choose a different company for your medical care. There are so many other options in Polk county. Do yourself a favor and save yourself the headache and contact your insurance carrier to find somewhere else. read more

Took weeks to get scheduled for an MRI just for them to cancel it less than 24 hours before, spends 0 time with patients, told me my knee was just sore and had me take anti inflammatory pills for a month only for my meniscus to be torn, told me my ACL wasn't torn and then MRI imagine showed it was read more

As a resident of Lakeland--over 40 years--I've watched the decline of Watson Clinic with deep disappointment. Once considered a trusted and respected medical provider in our community, it's now a disorganized mess that offers some of the worst care I've experienced. If you have complex medical needs, be prepared for frustration. The clinic boasts a wide range of specialists, yet they don't communicate with one another. It's like each doctor is operating in their own silo, and patients are left to coordinate their own care. Appointments? Good luck. It's nearly impossible to get in to see a doctor in a timely manner. And even when you do, expect rushed visits, a lack of empathy, and staff that seem more focused on billing than actual healing. Doctors keep leaving, morale seems low, and patient respect is clearly not a priority. I wouldn't recommend Watson Clinic to anyone. If you value your health and sanity, steer clear. read more

Obafunto Abimbola, the doctor, made me feel pretty uncomfortable during my appointments. I did not feel comfortable during my appointments due to her demeanor. I just felt something was off. That was my first appointment with her. For my follow up appointment, it was a little better except the main thing that stuck out to me was while we were talking about my injuries as a veteran, she disrespected me by saying my injuries came from bootcamp implying as if my service and MOS was assumingely not challenging at all. My injuries did not come from bootcamp. Mind you she did not know what my MOS actually was. I performed pretty well in bootcamp (no issues) and my MOS was physically and mentally challenging. A lot of blood (literally), sweat, and tears. As a female veteran, I already deal with a lot of rude and prideful ignorance. It was like she had a problem with me that I didn't even have any idea about. I didn't feed into it or say anything and I sometimes wish I did. There were a few other issues I experienced in the clinic, but this one really set it off for me. read more

Do not go here! My husband had X-rays on both feet, hips and pelvis and a CT Scan on his chest to monitor lumps. He was diagnosed diabetic and given meds but his A1C continued to go up to 8.5, almost as high as it could go. We never received the results of any of these tests, were never called or emailed to change diabetic meds. But they kept sending me bills. I told them I would not pay the bill until my husbands results were addressed. Nothing, 3 months later we are still trying to get his results. He is having trouble walking because of pain in his feet. Dr Saylor and William Keeler both suck! I called today and was told they dont accept our insurance as of Nov 1...So why weren't we called and told that? I told them I would pay cash. In order to do that they want us to go in days before his appt to pay ahead of time. Yeah....OK. So CT Scan of chest shows nodules growing as well....I would die from cancer before they called me with results. I called a podiatrist today, got an appt for today and was diagnosed with a 7.5 mm bone spur which they blasted. Watson clinic was comfortable not doing anything. Please if you want Drs who care about their patients this is not the place. read more

Good afternoon, Not sure who I can file a complaint with, will likely contact the state after this because this isn't the first instance in the last 5 years that I've been a patient here that this has happened. In June I drove 30 minutes on my lunch break for an appointment only to be told the doctor was an hour behind schedule, due to work I could not sit around for an hour waiting. I rescheduled for 2 months later, called to confirm he was on time before I drove half an hour to the appointment. Confirmed once I arrived (15 minutes before my appointment) the doctor was on time, as I have to take time away from my important job to be here, was told he was on time. It has now been 40 minutes past my appointment time and I am still sitting in the waiting room. Not sure if this facility overbooks their doctors to maximize income or if the doctors do not care about time management. Either way, this is a terrible way to run a business. I have previously asked to be informed if a doctor is running 30 minutes or more past my appointment time and never has anyone ever contacted me before I arrive to the specific location of which doctor I'm seeing to alert me that I will be sitting around for over an hour. I'm sure nothing will change but I will continue to leave reviews and filing complaints where I can as well as looking for different healthcare providers. The only good experience I've had with your business has been with my primary care physicians and your company takes too much of my/my insurance company's money to have this poor of customer service. read more

You can't even talk to anybody on the telephone you gotta wait 30 minutes, then you get over the financial department to ask questions they will not tell you anything. I've had a bill past due for 23 years. I don't know why, I asked why I never got a bill. She said well they never sent you a bill. They were waiting for you to call in to make another appointment, sounds like pretty good business practice to me. They act like you're the only one in town. read more

Generally my appointments within Watson other than Primay doctor have been pleasant, it is only the primary doctor that I have had issues with in the 4 years I have used Watson Clinic. My primary worded the appointment summary as a follow up and was supposed to be my Annual preventative appointment paid in full. Because she made incorrect statements, I am being billed for the appointment. I have spoke to billing department multiple times and referred me to Patient Advocate. I received copies of medical records, I reviewed them to understand them, called Patient Advocate, the woman just read the Doctors summary and would not listen to ME the PATIENT. What does Patient Advocate mean if they will not listen to the Patient. This clinic may be practicing insurance fraud. read more

They are always at least an hour behind and if you're even 10 minutes late they refuse to see you. I just don't feel like a valued individual here at all. read more

Be careful when you book a visit to this facility, specially if your baby doesn't have insurance. Our insurance canceled and our baby got a cough, so I called to find out how much it would cost to have our baby seen by a pediatrician, paying out of pocket. They give me a final price. Two days later they bill me extras that don't make sense. Our visit was very short, no extra treatment was needed, just a prescription. I called the billing department, and I was surprised to find out that they do this to their out of pocket patients, they give a price and then they bill you for extras that were never discussed or performed. I explained that we were not informed that they could be extras for a regular 10mns visit, and that we can't afford it. The billing lady told me that unfortunately that was my problem and I have to pay it. read more

Trying to get an appt. with a specific provider for over 5 days. Unacceptable! You get passed around put on hold forever the call back feature does not even work. After doing everything possible to get the appt. including utilizing your portal you make a last ditch attempt at calling the appt. area for the physician. You try to explain your exasperation with Watson and what does she do? She puts you on hold for over an hour and a half. I stayed on there just to see if she would ever come back this is NOT how you handle a patient trying to make a simple appt!!!!!!!! Watson needs to get their act together!!! In more ways than one!!! read more

The doctors are great, with few exceptions. The phone service is terrible. Long waits to simply get to an operator while listening to continually repeated bragging about their services - with background music. They will never respond to any suggestions or complaints even if you use the right url. And the business office is staffed with the most un-empathic people who have no idea what customer service even means. Go for the doctors, but you'll have to desl with the rest. Good luck. read more

My first visit yesterday at Watson Clinic Main 4E. I've been trying to get to Watson for a few years but my insurance wasn't accepted, so I changed my insurance. So glad I did, my Dr was awesome the staff were friendly and kind. The office was lovely, I felt very comfortable. Looking forward to a great year with Watson. I needed to get a message to my team, and it was taken care of right away with scheduling. Ty you for great service. read more

They are stellar all the way around! The way these docs and nurses work with their patients is (for the most part) excellent!

I have never seen these people but gotta bill from them because their Doctor works at the hospital where I went . I have insurance so all of that should have been sent through the insurance.And the people at this clinic are rude and way over price $500 to read a C.T scan crazy I would never go to this clinic.My husband went there and had a horrible time and was over Charged for everything read more

7/17/2024 My experience at the Watson clinic has been extremely unpleasant and disappointing From the onset Dr. Pham's demeanor has been that of one who would rather do anything other than see me as a patient. .On our first encounter she told me that the labs that had been sent to her prior to my appointment were too old to be useful. I believe that a true professional would have been aware of this matter and let me know before I left work in the middle of the day and drove to the office and paid $50 to be told absolutely nothing that more recent lab work was required for an intelligent conversation . The dates on those labs were the same when they were sent as when I arrived in her office . She sent me off to get another set of labs and tests which I did as the other individuals allowed. Once the labs were completed Imade another appointment with Dr. Pham in early June for 7/16/24 of which she seemed completely unaware of as she contacted me on the first of July to suggest that I make an appointment because my labs are in. If the information that you have is too old why contact me ? I was on vacation and returned to the US to attend the appointment made for 7/16/24 Dr Pham told me that she did not have the information from the radiologist . I Expressed confusion as to why 1. That information was attached to her memo to me requesting that I set up an appointment (though I had already) and 2.the information had also been sent to me on the "MyChart " app How is it that she the physician does not have it.? She fumbled a bit on her computer and "located" it within the next breath she told me that I had to get yet another set of labs. I asked her for a timeline on the labs since this was an issue for her. She had no answer. I asked for a resolution to constantly returning to get bloodwork Her response was that other ppl had to have labs done on a daily basis. When I asked how that related to me again she had no answer. I asked her if there was a condition with my lab results that was not hyperthyroidism Her response was that if a person took extra thyroid and that's why I need to do more labs because it could change. WHAT?? So 6 months and 2 sets of labs and that's what you got?! You cannot find paperwork and you intimate that the lab results are because is I am Taking thyroid hormone? I guess because LOVE dry skin and my hair falling out:-/ I found that Dr Pham was un professional and disorganized. I asked for a timeline for having some sort of resolution to taking labs. Coming to see her, being told they are out of date and going back to do more labs/ testing. I also asked her if there was another way to accomplish what she was attempting because what had been done twice was obviously not working. She became upset and walked out , this ending the appointment again without resolution. I found her behavior unprofessional, disorganized, insulting and a waste of my time and money as well as that of Blue Cross. read more

The doctor providing care is knowledgeable and compassionate. The Watson Clinic record keeping is terrible. For years I have tried to get them to update my routine vaccines. Nothing was done and I keep getting reminders that my vaccines are overdue. When I recently provided the information again, a nurse claimed she updated my records based on contacting a practice I never received care from. They are clearly interested in getting adults to take more than the CDC recommended number of vaccines and not record accuracy. They also prescribed high blood pressure medicine when my BP was 117/68 and I had a history of dangerously low pressure. Everything seems focused on making more money and prescribing more drugs. read more

What a nightmare trying to make appointments . Just spent 45 minutes being shuffled from the third floor to the first floor back to the third floor back to the first floor just to make appointments for blood draw and shots . They just keep pushing you around to other people . And nobody seems to want to help you. My first time here I think it's going to be my last time here read more

Do not recommend! My sister in law is pregnant and went to go see her ob at week 12 (which is at Watson clinic mind you) and they waited til today to tell her she can't be seen there anymore... after calling time and time again and getting the same answer which was we'll have to talk and see. So now she has to find somewhere else at 15 weeks. On top of it she's been seen only once this whole pregnancy because of the fact that Watson clinic can't call or communicate in a timely fashion. They waited three weeks to info her of this. Just unreal to me! If I could give no stars I would! read more

Today I am trying to make an appointment at Watson Clinic for two hrs on the phone and still waiting. This is not goo business . Gary Moore

Where to begin. I personally feel that Watson Clinic as a whole, is very poorly run and staffed by either inexperienced or low ranking doctors. If it were an isolated case, one could say either a fluke or a rare mistake. This is not the case, though. I had been a patient of my primary care physician for about 15 years. In that time, getting to actually see him was rare, as I usually would end up with his nurse practitioner or an associate. Recently I was complaining of lower back pain and went to the urgent care facility located within the same campus as my regular doctor. The "on duty" nurse practitioner ordered labs to insure I didn't have a kidney problem or other internal ailment. It was later diagnosed as muscle strain. However, a full bloodwork had been performed. That was about 3 months ago. Because I recently changed insurance, and Watson Clinic doesn't accept it, I was forced to find another doctor... actually a good thing or "blessing in disguise" because of what happened next. To get established and get all my ducks in a row, a complete physical and BLOODWORK was performed and I was diagnosed with type 2 diabetes. I am now on meds and taking steps to control the disease, which had I stayed with Watson Clinic, I might never have known I had it until it was too late. As I said if this was an isolated case, you might just let it go, but I know of at least two people personally, that fell victim of poor or inaccurate diagnoses at Watson. One was my roommate who went to the same doctor at Watson Clinic for almost 30 years. Having been a heavy smoker and having a history of cancers, you might THINK his doctor would order chest x-rays as part of the yearly physical, but none were ever done. Because, again a change in insurance, my friend went to another doctor and was diagnosed with stage 4 lung cancer, on the first visit. My friend might still be alive had the Quack at Watson done his job. Another case involved my neighbor's son, who at 25 years old developed cancer. Watson clinic failed to find this for almost two years. Bottom line, I would NEVER set foot in a Watson clinic facility, if I fell I'll in front of the place. read more

Currently see a Dr and either the Dr forgot to mention to the nurse or she forgot to schedule me for a procedure. The nurse blamed me for them not scheduling me. I've been out of work for a month. The nurse has been less than communicative anymore, has delayed getting scripts put in, and not answering basic questions. The hospital staff have tried getting responses and had to resort to showing up to the Dr office and speaking to the nurse in question for answers since she wouldn't answer their phone calls or emails either read more

Doc. luis Berrios @ Watson clinic south is one of the best Doctors I've ever seen. He truly goes beyond to help and care for his patient.I truly give him a 5 star. I have been with him about 8 years. TY S Franks read more

Had to call three times to get the Call Center to find my referral from my Insurance. The first girl had 0 personality and sounded a bit impatient with my request. I knew the referral had been approved by my Insurance I had the refence number. The referral was there but was not released to be seen after almost two weeks. I had to call twice about this and then call the call center again to finally set up an appointment. Better training needs to be one of Watson Clinic's main goals. read more

Close to accessibility in plant city. Friendly front administration. Very responsive with app "My Chart "

The phone service is POOR. You never had anyone answer when I tried to cancel an app't 24 hrs before I was supposed to be there. I was on hold for 43 minutes and finally thought to heck with it, I tried. Today I received a call telling me I missed an app't and should call 24 hrs in advance. Spend a bunch of money and upgrade the phone service. What do you have two people trying to take all the calls??? This place is getting be be ridiculous to try to do anything with. May be time to look at Lakeland Regional. read more

My husband has seen Dr. Lipsen and he is a mench which means of high integrity. His staff caring too. Great doctors. I have also seen Lisa Kiran in Dermatology fir many years. She is a great professional with a caring heart. Her staff. They are caring​ read more

This clinic obviously doesn't care about their patients' experiences. My elderly mother call me sobbing because one of their doctors, Dr. Robert Lamport, treated her like garbage during her visit. He was an hour late and laughed at her when she said she vapes, rolled his eyes at her, and told her she didn't know what she was talking about. He then got up and left halfway through the visit. My mother never cries and this "doctor" left her shaken. If you look up reviews, people have been complaining about him for years but Watson Clinic couldn't care less . Steer clear of this place read more

My spouse has been a patient of Watson Clinic for a long time and recently had an Annual Wellness Visit (Medical code G0439), which is paid by Medicare to allow patients to get an annual check -up at no charge. Our Medicare plan paid the agreed amount with no cost to my wife. Two years in a row they find a reason to add a service. Established patient office visit (Medical code 99214), receive money from Medicare, along with a co-pay to us of $15.00. Last year customer service supplied a silly, irrelevant reason and again this year find another reason. One year was they talked about your prescriptions. Every year I get the annual Wellness Visit, the doctor at the medical group I use in Lakeland also discusses my prescriptions and also provides a flu shot, with no additional charges to me. I also will add that this past December , Watson Clinic acknowledge when my wife showed up she was there for her Annual Wellness visit Finally, I did e-mail and state I would pay them $1.00 a month until paid and yesterday they contacted my spouse, refused to discuss it with me and threatened to turn it over to a collection agency. Our credit is well over 800 score and their threat is so silly and unprofessional. I did state I will pay them on my terms. read more

Dr Lamport's office scheduled a procedure at the Watson Clinic Surgery Center for 6:40 AM and had me arrive by 5:40. We were there by 5:20 only to be told that no one from the doctor's office had put me on the schedule. The surgery center staff said there was nothing they could do other than wait for the doctor's office. The doctor's office answering service refused to page anyone. We waited over 3 hours before anyone could do anything. This after having a diabetic patient on liquid diet/fast for 2 days. Ridiculous! Would not recommend either Dr Lamport or the Watson Clinic Surgery Center. Absolutely the worst service ever. Would give zero stars if possible. read more

Hi, we love our docs at Watson. However, I would be very careful of their billing if you are on Hospice. 1st they bill Medicare directly for all visits instead of billing Medicare for the visits that pertain to your condition and your insurance Co for the visits that pertain to services outside of your condition as outlined in Medicare.gov. read more

Watson Clinic is an amazing facility. Every staff member from Doctor to Nurse to attendant has been so friendly and accommodating. The MyHealth app makes scheduling appointments and viewing test results Quick and Painless. Anytime I've shown up for an appointment I've been seen in under 15 minutes and the appointment usually lasts less than an hour. Most of the negative reviews this clinic has received are from Karens who are: a) anti-vax morons who are too brainwashed and full of themselves b) people who show up 5 minutes before close and expect a full-on unscheduled procedure to be done c) impatient people who think 10-15 minutes is a bad wait time read more

In all my years of going to doctors, I've never had a doctor who treated me with such disrespect as I was treated like going here !!! The doctor walked in with such an attitude right from the start !!! He walked in, slammed himself down in the chair, crossed his arms and loudly asked why I was here !!! Asked me very personal questions that had nothing to do with my visit !!! Rudely asked me how I supported myself !!! He made me feel like I was worthless !!! He never even asked how I was doing...never looked at the xrays which I had done moments ago. NEVER IN ALL MY LIFE !!! Don't go there !!! read more

The lab is very good, but i have had to wait for 1 of my doctors for 1-1/2 hours in the exam room without seeing him. That is unexceptable. Not the first time waiting. I have e mailed Watson several times without any response. You would think that patient satisfaction would be no 1. Evidently not. Not all Doctors there are like that but i am truly unhappy read more