I have read and understand the 5-star reviews this place has received, but I highly recommend you read mine. When meeting Tonya, she talked a good game by over-promising however in the end she underdelivered on those promises. We never signed a contract for the 12 private lessons at 300$. From the start, I told her I had one year to get these lessons complete. She assured me it wouldn't be a problem. Due to weather, sickness, and her family, I was only able to get 5 of the 12 lessons for my daughter.
As I was getting ready to move, I reached a point of dissatisfaction and requested a refund. At this point, Tonya became accommodating and victimized herself as always trying to help when I do not feel like that was ever the case. She claims I did not show up to lessons but that is not true either. When I held her accountable to her word of a refund, she became evasive, unprofessional, and disrespectful. I had to use a local phone to contact her and that is when her emotional outbursts demonstrated her lack of professionalism and empathy for my special needs daughter. She expected me to forgive 7 of the 12 lessons because of her personal challenges and lack of delivery of lessons. When pressed, she threatened me with an attorney and to never contact her again. Her comments on my Venmo demonstrated a new side of her that most if not all, these 5-star reviews have not seen. Keep in mind, I did not sign a contract nor did she give me any documentation for make-up lessons or a schedule.
I am almost certain, she will gaslight this review and victimize herself to make me appear as the wrongdoer.
P.S. I did receive a refund after waiting 3.5 weeks and multiple attempts.
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