Remodel Huge upgrade inside! Lots of beer and soda options, snacks, cards, etc. Space to walk around. There is a clerk and a self-checkout. Two ATM machines - max amount $20. read more

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Avoid this place at all costs, especially if you're considering one of their premium packages. I paid $58 for "The Whole Shebang" plus a couple of add-ons, expecting a thorough full-service cleaning. Instead, my car was called "finished" less than 20 minutes after I arrived, which immediately seemed suspicious given how busy they were. After leaving, I quickly noticed the interior had not been properly cleaned. There was still dust on the dash, pet hair on the backseat doors, liquid left in the cup holder, water pooled on the floor mat, and several areas that looked like they hadn't been touched at all. To make matters worse, one of my floor mats was completely missing which was the only reason I went back, otherwise I would've just finished the cleaning at home myself never to return. I got back to the car wash and pointed out the issues. The manager found my missing mat and initially told me I was good to go until I showed him the obvious areas that had been missed, including dog hair and dried drool still on the doors, windows, and interior panels. He had the car reworked and told me it was "much better, thanks for coming back." Unfortunately, when I got home and inspected the vehicle again, many of the same issues were still there--including the exact areas I had specifically pointed out. The photos are only from the left side of the car and after they had "fixed" the issues. Mistakes happen, but when you're charging nearly $60 for your highest-level service, customers shouldn't have to inspect the work, return to the business, and still end up with a partially cleaned car. This was an incredibly infuriorating experience. I basicaly paid $60 to drive my car through their car wash. read more

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Wow, what a waste of money! Full works - $63 including tip. The kids are nice and they were very proud of how shiny they were able to make my wheels. But other than that, they did nothing that I could not have done myself. I really thought they would do a better job on the inside of the car. I'm so so so disappointed. It would've been way quicker if I had done it myself. Bad on me. I will never make the mistake of coming here ever again. And I will tell everyone I know never to come here. read more

Amazing Fast Clean I took there deal $50 but still many spots not removed. I recommend it for basic Cleaning read more

Waterway Carwash - Gas Stations Near Me - Denver, Colorado

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I have had a membership for 15+ years. They broke two pieces in my car, a storage compartment handle under both seats! The customer service approach was horrible and they did not want to offer any accountability or at least a small compensation. I had to go and get it completely replaced at Mercedez and it cost me over $1,000 to order the parts and service. You would think that after being a loyal member for so long they would have consideration. Very upset and planning to not go back. read more

This place is comically bad, There were dirty wet rags left in and on my car that I had to get out myself. Car looks the exact same as before and I paid the $50, genuinely not sure if they used the vacuum or wiped anything down. Please save your money this is not worth it. read more

Waterway Carwash - after shot! - Gas Stations Near Me - Denver, Colorado

Used to be an easy spot to get a decent wash. Their new menu of options is extremely confusing. If you want an exterior wash, you need to ask for an interior clean... yup makes no sense to me. I drive a Suburu Crosstrek and was told this was a Large Vehicle ($4.00 charge lol) my Suburu is the smallest one they make and is a compact car. The attendants are Rude and the car washes are not even close to the quality they were. I get a better car wash at the gas station drive thru read more

Waterway Carwash - Car wash receipt - Gas Stations Near Me - Denver, Colorado

Don't come here unless you'd like a shattered mirror housing unit. My mirror no longer moves and the exterior is shattered after being damaged by the staff. What makes all of this worse? They tried to hide the damage and hoped I would drive off the lot without noticing the damage. Worst customer service experience and apparently some of the employees have zero integrity. read more

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Horrible team. Profiled us because of are car leaving it uncleaned and worse than before. Asked them to fix it and they said they would try their best and didn't do anything. Expect better next time for paying $50 for a Carwash. read more

I cannot believe how slow these people are. It almost seems intentional. Like nobody wants to work here.

Used to be my favorite spot. Place has fallen apart. Horrible service, prices almost double what they were a year ago. Bait and switch selling books of washes that they no longer honor. Employees are rude and customer service is a black hole...save your money and use a hose...you'll get about the same wash. read more

Waterway Carwash - Gas Stations Near Me - Denver, Colorado

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Used to be a great place to get a great wash but now just overly expensive. Basic wash (no wax) with vacuuming $30. Tried to up sell me on a $50 wash saying you buy one get one free (but when asked for more details was told free wash is only a rewash if it gets dirty again in next few days). Also there was a surprise extra charge which is not shown on their pricing list for a standard size SUV. Will be looking for a new place read more

Paid for interior clean and got my car back there was dust all over the dashboard, seats were still dirty. Took it back and asked to take care of it and the manager was totally rude about it. I could see him through the window showing everyone and laughing. Don't waste your money here read more

$41 for a car wash that I have to drive through myself. Plus tip. This place was better before it was bought. The guy at the gate before I drove through said it would include tire shine. Of course, when the car was ready they said it didn't. So with tip, close to $50 bucks to drive it through myself, have a few guys dry it and clean some windows, and done. For the cost, it should have included more. Save your time and money. Every other option in town is better and cheaper. I could have drove it through a gas station car wash for 10 bucks and had close to the same results. Won't come back again. read more

I took my Tesla Model Y into the Waterway Car wash on Cherry Creek North at Colorado Blvd and when my car was finished, I found grease stains on the white leather seats. I brought them to the attention of the supervisor, he asked the worker about them and of course he said they were already there. They weren't. The previous time I was there the attendant at the entrance drove it into the wash fast and ran it into the guide bars so fast that it broke a chunk off of one of the wheel covers. When the car was done I found the broken cover and filed a claim with them, that was over a week ago and I've heard nothing. I've been a member there for years and previously really thought that they were doing great work and being careful with my car. That is clearly no longer the case. Time to find another place to take my business. read more

Somehow looked worse than when I came in. They even broke my accessory on my rear view mirror and smugly watched me find it without saying anything. read more

This used to be a decent car wash. It used to be $8 then $9, now it's $10 you go through the express wash. It doesn't even get your car clean! They no longer wipe down your car and they all have a attitude and try to sell you a membership. Horrible customer service I'll never be back. read more

Spent 58 dollars for " the works" which was the best wash they offered. My jeep was really poorly washed so I asked them to do it again. Pics are after the SECOND wash and attempt to clean it. Do yourself a favor get the cheap wash or better get, buy a hose. The staff were all very friendly though which I appreciated. Just don't think the guys cleaning really care about their quality. read more

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The $25 exterior wash doesn't even come with a quick hand dry or towels for you to do it yourself. Do not recommend this service at all, looks the same with water spots as it did before I paid $25. read more

I guess it just proves Location+Laziness+Convenience a company can stay in business for a long time. I am embarrassed to say I have been going here for 12 years. And I have never been truly satisfied , ever. Let me explain. After every wash I have to barrows towel and to touch up all the places the missed, 100% of the time. Then when I get home I spend another 15 minutes fixing their lack of detail; wheels, door jams, grill. I (like a fool) spend $59.00 per month for a crappy job. Think the black Jack seen from National Lampoon Las Vegas Vacation. I am only showing on picture because it tells the whole story. Because of my membership I got the "WholeThing" three times in one week. And I am so sick of everyone like Water Ways blame Covid. I didn't realize that caused lousy leadership. read more

Waterway Carwash - A victim of Covid or lousy leadership? - Gas Stations Near Me - Denver, Colorado

If I could go lower on ratings I would. Normally I rave about this place but when it's bad it's bad. Well I've been attending there for years even the manager acknowledged I have been. I complained about scratches that appeared after my last visit. He denied it happened there. My question is why would I go elsewhere when I spend $80.00 a month there? And to me the scratches come from either their towels or inside their washing mechanism. Was I inside their mechanism? No. Was I standing next to them while drying? No. I don't go driving in the mountains where trees would brush against it and I take real good care of my car ask Honda. While looking over your car you don't look at the side window and windshield for scratches you look to see if dry and anything major. I noticed it after I got home. read more

AVOID IF YOU CARE ABOUT YOUR CAR. Busted off my satelite antenna cover. Refused to pay to repair. Tried to claim it was under a recall. False. Dealer verified there was no recall. Manager said I should try and glue it on. Said he would take it corporate then said at end he wouldnt even do that. Basically tough. AVOID THIS PLACE. read more

Waterway Carwash - Broken satellite cover - Gas Stations Near Me - Denver, Colorado

I can't understand why their Yelp rating's two stars. I've had my car washed here about 20 times. They have a full service wash called "The Whole Thing" for $38. They wash the car inside and out. 2-4 kids scrubbing away with white terry cloth towels. They whisk the floor mats away to be washed in the car wash. They go over everything 2-3 times. This isn't a $200 detail, but it's as close as you're going to get, and it's 1/5 the price! It takes about 30 minutes most days. Friendly and conscientious personnel. Your car won't be perfect, but it will be very nice. Well worth the $38, because it would take us around 2 hours to replicate the service at home. read more

Take a look at the $45.00 ($38.00 + tip) car wash I got today at Waterway. Unfortunately, I didn't stop to look closely until I had left or else I would have asked them to wash it again. A few years ago, they had someone who would check each car before they called the vehicle's owner over but apparently that's no longer a thing. When I got home, I got out rags, soapy water, Windex and finished the job myself. I get that they're busy but who in their right mind thinks this is acceptable work? They need to start training their staff properly and someone needs to check the work being done. Do better, Waterway. read more

Waterway Carwash - Gas Stations Near Me - Denver, Colorado

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Spent a total of 46$ for the "whole thing", just to come Home and spend an hour vacuuming and cleaning it myself. They charge an additional 6$ to clean your mats. Except they don't "clean them". I watched them take a hose and spray them down and then just throw them back in, WITHOUT EVEN VACUUMING THE FLOOR BOARDS. Come on waterway, this is just pure laziness. How is this place even still in business?!? You would think with all these one star reviews maybe management would step up? If you're going to run a business, and you're okay with this kind of service, I'm embarrassed for you. DO BETTER. read more

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Consistently the slowest car wash I have ever experienced. When I think it can't get any slower I come back... and just like that, I'm blown away again. read more

This is a review for the drive-thru express wash. As soon as we drove up the attendant rushed over to help us with the wash selection and payment ($10 but we had a prepaid coupon). He was nice and courteous. We then drove up to the tunnel entrance and the same attendant was there to guide us in. The wash was just that and what we needed and we drove off very pleased. read more

Waterways car wash broke my antenna, spoke to manager Brandon and he said that he had video evidence that it was broken when I entered the car wash so basically his word against mine!!! read more

Waterway Carwash - Car antenna. - Gas Stations Near Me - Denver, Colorado

Expensive, and a very, very mediocre job. I have gone twice in the last month, yesterday I had to ask them to vacuum the seats. I don't think I will go back. read more

Terrible! wouldn't take cash for an express wash, would have to go into the store to pay by cash. Also, you only get your car towel dried if you are a "member". They didn't share that either beforehand. I pulled around and the boy said sorry we just changed that. I won't be back! read more

This has got to be one of the worst "full service" car washes in Denver. I highly recommend going anywhere else but here. I've been a member for multiple years with multiple cars and it's only gotten worse. They generally have one person drying vehicles that aren't getting detailed and the poor person is responsible for 5-6 cars while others just stand around. It takes so long the car has spots from the water drying on its own. ***don't bother paying for an interior detail, they didn't even wipe the screens or cup holders out*** Pay attention: Scratches from dirt on their towels Rim / Tire scuffs - they don't line your car up well (had to replace my tire and cost me 3 additional tires one time) Their "soft cloth" wash pads that ripped my front right bumper off. And for reference I'm not driving an unmaintained car. These were 4Runner, VW SEL Tiguan, and now AudiQ5. read more

Went here on a random Wednesday night around 6:30pm (rush hour) for an express clean. I expected there to be some kind of wait (like at ProWash Car Wash on Colfax. I literally waited for 45 minutes) - no wait whatsoever! I was in and out in about 7 minutes. Staff were very nice in assisting me, since I had no idea what their process was. Someone also wiped my car down after the wash since it wasn't fully dry after the drive through. Car is so clean, and I would definitely go back there! read more

This place has really gone downhil. I paid for their most expensive Carwash including mat wash, which is an extra cost. They didn't clean my back of my SUV at all! I came back an hour later and asked them to do the back. They told me I would need to stand there and wait 10 minutes just to take to a manager. I'm not sure why I needed to talk to a manager and why they couldn't just complete the service I paid for. Very frustrating. No quality control or customer service. read more

For the price you pay, the washes suck. Staff is friendly but they do a terrible job. The only real dirty part of my car (outside of the wheel wells) wasn't cleaned. I asked if they could just take a towel to it, and they did it for only 1 of the 4. Always super busy, and never worth the wait. Wish they stepped it up a notch for $50 and gave the car the attention it deserves...and you pay for. read more

I took my car wash on January 28th at 1:28pm after wash I wipe down my car with cloths I found scratch on my car and I talk to GM Brandon he complete ignored and take a picture and write down my info. He said will give back to me but he lie to me and He never call back since. I am disappointed in waterway Carwash will never return. Not good for customer service this is not how to do business or treat customers read more

I've been a "member" for 3 years and I think it is worth the money? What I am finally realizing that my guilt drives me to tip every car wash. Funnily enough that adds up when you wash 1 or 2 times a week. Complaining/Communicating about their inability to actually care about your car when drying and or getting it clean is worthless. I think my solution is to no longer tip. I am committed to not feeling guilty any longer and will no longer tip because a tip represents giving extra for good service. Really I am glad to tip for what is expected but not even that ever happens. I'll decide when renewal come to renew it not. read more

Pathetic service. It is almost unimaginable how a business could charge $50 for a car wash and not bother to wipe down the interior or clean the floor mats. This place used to be the best car wash in Denver; however, I will never darken their door again. stay away! Unless you are an idiot read more

If I could give 0 stars I would!! I got the "whole thing" package cost $50.00 was supposed to be a full service wash full wipe down of internal and external of my vehicle. Wipe down horrible they barely vacuumed the mats TOTAL WASTE OF MONEY!!!!!! read more

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The staff is friendly and professional they get 5/5. I visited this place for a car wash today, expected long lines because it's a long weekend with good weather. Prices went up since I've last visited, got the "whole thing" which allows you to come back anytime within five days for second optional cleaning. When I got called to pick up my car I noticed they didn't clean anything in my trunk (I drive a sedan). The young rep said that you must pay extra for trunk vacuum, apparently the "whole thing" doesn't include the trunk. It's $50 for a car was and the service is titled "the whole thing". Come on dude... he was nice enough to vacuum anyway but management or owners need to get their $h*r together. $50 for a cleaning but you want extra money to vacuum the trunk? When I had an SUV they auto charged extra for size and cleaned my trunk space. Again, staff is great but management/owners have some shameful tactics. read more

Worst car wash I have ever been to! Car came out almost as dirty as it went in and this is the first place I see that has vacuums but you can't use them. read more